Overall Review of Landerbrook Transitional Care
caveat
14 reviews mention this
Staffing and call response worry families
Multiple residents and families describe delayed or missing help, especially when call lights go unanswered.
A recurring concern in the reviews is that help can be slow or inconsistent, with call lights reported as going unanswered for long stretches and residents left unattended. Several accounts connect understaffing to safety problems like falls, delayed responses, and communication breakdowns during busy times. A few reviews also say leadership and phone access were unreliable when families tried to reach staff.
differentiator
6 reviews mention this
Therapy is often the strongest asset
PT and OT stand out as the most consistently praised part of recovery experiences.
Even reviewers who criticize other aspects frequently call out therapy teams as skilled, attentive, and helpful for regaining independence. Residents and families describe physical and occupational therapy as well staffed and focused on progress, including during rehab after serious events. One review frames therapy as the reason the facility earned even minimal recommendations.
caveat
6 reviews mention this
Food quality is inconsistent
Food draws strong and mixed feedback, from excellent to “horrible” and greasy.
Food is a clear theme with sharply contrasting experiences. Some reviews describe meals as poor—greasy, repetitive, or worse than expected—while others say food is good or even exceptional. Reviews mentioning diabetes needs also connect diet to daily experiences, including concerns about blood sugar monitoring and meal support.
common
10 reviews mention this
Rooms and building feel new
Many reviewers mention a newly built, attractive facility that feels well maintained.
A lot of reviews start with the facility’s appearance, describing it as beautiful, pretty, and well kept. Several also mention positive interior details and a generally clean, maintained look. But a number of reviews pair the appearance praise with concerns about care delivery, so the building alone does not appear to settle satisfaction for everyone.
common
10 reviews mention this
Care can feel compassionate or neglectful
Reviews are split between stories of kind, responsive caregivers and accounts of disrespect or neglect.
Some families describe nurses, aides, therapists, and department heads as caring, kind, and efficient—often noting that help was available when needed. Other reviews use much harsher language, saying staff were rude, none caring, or unresponsive, and describing neglect-related safety concerns. Taken together, the reviews suggest caregiver quality may vary by unit, shift, or staffing coverage.
caveat
6 reviews mention this
Communication is a recurring friction point
Families describe difficulty getting timely answers and consistent updates.
Several reviews mention barriers to reaching staff by phone, including wrong or disconnected numbers and unanswered calls. Others report promises to call back that did not happen, along with limited coordination during shift changes. In multiple stories, those gaps in communication were tied to safety concerns like falls or missed follow-through on care needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
54 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Cleveland-Hopkins International (21 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Small, intimate community with personalized attention and clean facilities.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
