Heritage Health Care Center in Oakwood Village, OH
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24613 Broadway Avenue, Oakwood Village, OH 44146
For more information about senior living options: (844) 490-3973
Mimi, the memory care supervisor, is great. Minnie from memory care is awesome. Grande Pavilion has updated the memory care unit and is very family-oriented. The dementia/memory care unit is being rehabbed and looks fabulous thus far, with very friendly staff. Respiratory and physical therapy are top notch. Caring and thoughtful administrators and an excellent staff that works together effortlessly. Grande Pavilion is an amazing facility with great staff. Macie, the ADON, is professional, caring, and loved by residents and staff. The staff go above and beyond; Macie stands out as an asset. The nurse Macie is excellent, the nicest, friendliest, and most helpful.
The facility had bedbugs on the unit and 14 COVID-19 cases, with no continuity of care due to ongoing staff turnover and reliance on agency personnel. Social workers don't stay and administration is described as a revolving door, with no reception to admit or discharge visitors. The unit reportedly smelled horrible, indicating poor sanitation. Communication with family was poor and the medical physician was unavailable. A family member's father nearly died due to incompetence, including nurses lacking knowledge, delayed hospital transfer, and being dropped during rehab. There was an incident where staff allegedly bruised a resident by forcing her into bed, described as totally unacceptable and accompanied by horrible communication about the event. The facility did not acknowledge a family member's death, leaving the family feeling emotionally cold.Heritage Health Care Center in Oakwood Village is best suited for families prioritizing memory-care excellence within a warm, hands-on environment. The strongest alignment is with residents who benefit from a purpose-built memory-care setting, recently refreshed units, and a leadership team that demonstrates steady competence in dementia care. Reviewers consistently praise Mimi, Minnie, and notably Macie, the ADON, for reliability and hands-on oversight, with the sense that staff genuinely know the residents and respond quickly. The Grande Pavilion memory-care unit has been updated with new life-station features designed to capture attention and reduce agitation, a clear asset for daily comfort and engagement. When daily warmth, individualized attention, and a proactive memory-care presence matter most, Heritage delivers.
Alternatives to consider arise for families whose non-negotiables include tightly controlled continuity of care, minimal turnover in leadership, and rigorous infection-control practices that eliminate spikes in agency staff and unfamiliar faces. Several reviews flag inconsistent communication, a revolving-door administration, and a heavy reliance on temporary personnel, which can disrupt care plans and family updates. There are also serious reports about environmental concerns - bedbugs on a unit and odors - that cannot be ignored by risk-averse families. For someone needing a flawless, predictable care trajectory with readily available physicians and a consistently present care team, other communities may offer a safer fit.
Yet the site's strengths matter deeply for day-to-day life. The memory-care team's dedication translates into meaningful engagement and dependable supervision. The ADON Macie is repeatedly described as professional, compassionate, and a reliable anchor who goes above and beyond, while frontline memory-care specialists are praised for kindness and responsiveness. The rehab and therapy services - respiratory therapy and physical therapy - are described as top-notch, contributing to better mobility, confidence, and overall well-being. The family atmosphere, strong teamwork, and the sense that staff will advocate for residents' needs offset many of the concerns that arise from administrative churn. In short, the core care experience remains solid where it counts most: personal care, safety, and skilled rehab.
However, the negative experiences cannot be brushed aside. A pattern of communication gaps around medical care, limited physician availability, and episodic mismanagement have left some families feeling overlooked, especially after transitions or health events. Instances of wound-care lapses and delayed hospital referrals have been cited, reminding that clinical oversight is not uniformly consistent. Reports of emotionally cold handling after a family member's death and a lack of timely bereavement acknowledgment reflect misses that can erode trust during vulnerable moments. When these faults surface, they undermine the day-to-day confidence crucial to a senior-living decision.
For families prioritizing memory care and a comfortable, family-like vibe, several practical steps can maximize Heritage's strengths while guarding against weaknesses. Request direct, ongoing access to Macie or the ADON as the primary care liaison; insist on a stable, documented care plan with regular family conferences; verify the unit's current infection-control status and inquire about staffing mix, particularly the use of agency personnel; tour the updated memory-care unit to observe resident engagement, safety features, and environmental cleanliness; and seek recent references from other families who have navigated longer stays. Entering with clear expectations about leadership visibility and proactive communication helps ensure a realistic appraisal of what Heritage can deliver.
Overall, Heritage Health Care Center offers a compelling option for memory-care-centered care anchored by capable leadership and a compassionate, engaged staff. For residents who thrive on attentive daily care, structured memory-care programming, and robust rehabilitation services, the positives can outweigh the drawbacks when leadership stability is present and communication is prioritized. Families should approach with a plan for oversight and accountability, demanding strong, consistent governance and transparent updates. When those conditions can be met, Heritage is a practical, confident choice for memory-focused care; when they cannot, alternatives that promise steadier administration and tighter environmental controls may be the wiser path.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cleveland-Hopkins International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Heritage Health Care Center in Oakwood Village, OH is a warm and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy convenient on-site amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. The dining room serves delicious meals in a restaurant-style setting, accommodating special dietary restrictions as needed. For relaxation and socializing, there is also outdoor space, a small library, and a wellness center.
Care services at Heritage Health Care Center are provided round-the-clock to meet the individual needs of each resident. The 24-hour call system and supervision ensure that assistance is always available when needed. Trained staff members are on hand to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration.
To keep residents engaged and entertained, Heritage Health Care Center offers a variety of activities. These include fitness programs to promote physical well-being, planned day trips for exploration and enjoyment, resident-run activities for socialization within the community, and scheduled daily activities that cater to various interests.
Located in Oakwood Village, OH, this assisted living community benefits from its proximity to nearby amenities. There are cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship all conveniently located within close distance.
At Heritage Health Care Center in Oakwood Village, residents can expect compassionate care in a comfortable environment where their needs are met with dignity and respect. With an array of amenities and care services available along with nearby conveniences, this community provides an ideal place for seniors to thrive in their golden years.
Heritage Health Care Center is located at 24613 Broadway Avenue, Oakwood Village, OH 44146 in Cuyahoga County, Ohio
Heritage Health Care Center on seniors.fyi includes 9 photos including images showing interior, exercise equipment, dining, fitness, rehabilitation, bedroom, windows, television, and more.
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Interior
Decor
Building
Bedroom
Windows
Dining
Exercise Equipment
Gym
Fitness
