Heritage Health Care Center

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  • Interior

    A spacious dining area featuring tables and chairs, adorned with a decorative chandelier and wallpaper.

  • Decor

    A cozy waiting area featuring a floral sofa, armchair, and indoor plants against a patterned wall.

  • Building

    The image shows the entrance of a building with a canopy and driveway.

  • Bedroom

    A well-furnished hospital room featuring a bed, a television, and comfortable seating.

  • Windows

    A quiet hospital patient room featuring a bed, armchair, and privacy curtain.

  • Dining

    A spacious dining area featuring neatly arranged tables, chairs, and decorative flowers, with a piano in the background.

  • Exercise Equipment

    A multifunctional room featuring exercise equipment and a workspace.

  • Gym

    A well-equipped fitness room featuring a recumbent bike and a punching bag, ideal for exercise and rehabilitation.

  • Fitness

    A senior citizen engages in a boxing exercise with the assistance of a caregiver, promoting fitness and rehabilitation.

Heritage Health Care Center

24613 Broadway Avenue, Oakwood Village, OH 44146

For more information about senior living options: (844) 490-3973

4.3 from 25 reviews
5 stars
18
4 stars
3
3 stars
1
2 stars
0
1 stars
3

Skilled Nursing Facility

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    Overall Review of Heritage Health Care Center

    Pros

    • pro Mimi, the memory care supervisor, is great and the team ensures loved ones are well cared for.
    • pro Minnie from memory care is awesome and goes above and beyond for residents.
    • pro Grande Pavillion has updated the memory care unit and offers a family-oriented atmosphere.
    • pro The dementia/memory care unit rehab is progressing and the staff are very friendly.
    • pro Respiratory and physical therapy services are top notch.
    • pro Macie, the ADON/nurse, is consistently praised for professionalism, kindness, and going above and beyond for residents.
    • pro The staff are highly communicative and work well together to provide great care.

    Cons

    • pro There were reports that the unit had 14 COVID cases and bedbugs, with poor continuity of care due to turnover and reliance on agency personnel.
    • pro Administration is described as a revolving door, and there is no reception to let visitors in or out.
    • pro The unit smelled horrible.
    • pro Wound-care failures allegedly nearly caused a resident's death.
    • pro The nurses were criticized for lacking knowledge.
    • pro The physician was unavailable and did not communicate with family despite multiple requests.
    • pro Staff rarely answered the phone.
    • pro A resident was renewed without capacity to consent.
    • pro There were bruising incidents where staff forced a resident into bed.
    • pro A reviewer alleged the facility could hasten a family member's death for financial gain.
    • pro A family member's death was not acknowledged and staff appeared emotionally cold.
    • pro The reviewer advised to stay away from the facility.

    Review

    There is a strong thread of admiration for the memory care team at Grande Pavillion from several families and caregivers. Mimi, described as a memory care supervisor, is praised as exceptional in ensuring that loved ones are well cared for. Minnie from memory care is specifically highlighted as awesome, with a sense that she goes above and beyond for those she tends. The overall tone about the memory care unit is one of progress and care, with families noting a very family-oriented environment and staff who genuinely engage with residents. The updates to the memory care area are mentioned repeatedly, with customers saying that the unit has been renovated and refreshed, including a new "life station" designed to capture residents' attention and keep them engaged. This facelift, paired with a belief that the unit is being rehabbitated in a thoughtful way, contributes to a favorable impression of the facility's direction and its commitment to a warm, family-focused atmosphere.

    Beyond the physical updates, the care teams at Grande Pavillion are praised for their clinical strengths. Respiratory and physical therapy are described as top-notch, with referrals and recommendations to other families and friends underscoring a high level of professional care. Several reviewers emphasize consistent positive interactions with staff, noting that their mothers or loved ones enjoy being there and that the staff communicate well and work hard to provide quality care. In particular, Macie - the ADON (Assistant Director of Nursing) and also cited as a nurse - receives frequent, glowing commendations. Reviews describe Macie as professional, kind, and deeply invested in residents; families and staff alike call her an asset who goes above and beyond. The sentiment is that Macie embodies the cooperative, capable spirit that seems to permeate the facility's strongest interactions.

    Alongside these positive notes, there are also serious concerns raised by some reviewers that temper the otherwise uplifting stories. One family describes a grim situation: their mother is at the facility during a spike of illness and other serious conditions, including bedbugs, poor continuity of care due to frequent use of agency personnel, and what they perceive as a revolving-door administration. They report a strong odor on the unit and note that there is no reception to regulate entry and exit. The same account mentions 14 cases of COVID and alleges a breakdown in communications, though it does acknowledge that staff members who stay are caring. This account contrasts with more favorable critiques and serves as a sobering reminder that the facility's environment can vary dramatically from one family's experience to another's.

    Other experiences reinforce the contradictions. Several reviewers recount positive, consistent engagement with Macie, the ADON, and with the staff more broadly. They describe a facility where staff are communicative, work hard to care for residents, and where Macie is repeatedly identified as an exceptional leader who supports and cares about her residents. Some reviews emphasize that the staff's professionalism and attentiveness provide reassurance to families, and they express a strong willingness to refer others to the facility based on those interactions.

    There are also accounts of deeply troubling incidents that are hard to reconcile with the positive stories. One family recounts that their brother spent about three years at the facility and says that while care was decent, communication with the family was inconsistent, especially with the medical physician who was unavailable for requests for information. They note improvements when nurse practitioners joined the team, bringing better communication. Another reviewer describes a death in the family and expresses a sense of emotional coldness afterward, feeling that once the loved one passed away, the facility treated the family as if they were no longer part of the community and did not acknowledge the loss in any meaningful way. Such reactions highlight a perceived lack of sensitivity or timely communication during critical family moments.

    The most troubling entry describes an alleged incident where bruising occurred after a grandmother was allegedly forced into bed by four staff members who wanted her to remain in bed instead of sitting in a chair. The reviewer calls this behavior "totally unacceptable" and notes that while the staff may seem nice, communication remains horrible. Another account goes further, detailing a father's near-fatal medical crisis attributed to perceived incompetence in care - poor wound care that led to a severe infection, missed phone calls, and issues with renewing care while the patient may not have had the capacity to consent. This reviewer singles out a nurse named Char for taking decisive action to get the father to the Cleveland Clinic for life-saving oxygen and treatment, while also condemning the facility for injuries suffered during rehab and for a broader pattern of distrust. The impression left is that safety failures and lapses in clinical judgment were significant enough to warrant strong cautions about staying at Grande Pavillion, even as there are individuals (like Char) who provided crucial, life-saving intervention.

    On the lighter side of the spectrum, some reviewers balance the heavier critiques with expressions of satisfaction about daily routines and small joys. There are comments about the food being good, about timely care, and about the sense that staff are dedicated to residents. A few share that they found themselves pleasantly surprised by their evolving positive feelings toward the place and by the capacity of the staff to deliver reliable, if imperfect, care. One caregiver even notes that a coworker enjoys working as a cook, suggesting a culture where staff find meaning in their roles, despite difficulties elsewhere. These mixed experiences - between warmth, competence, and safety concerns - collectively sketch a facility that has strengths in its frontline caregivers, especially those like Macie, but that also faces serious challenges in administration, communication, and patient safety.

    Overall, Grande Pavillion appears to be a place of real highs and deep lows, depending on who you ask and when you visit. The praise for Mimi, Minnie, and especially Macie highlights a core strength: compassionate, capable nursing leadership and a workforce that can deliver meaningful, person-centered care. The renovations and updated memory care features are a tangible improvement that many families value. Yet the recurring critiques - staff turnover in administration, reliance on agency personnel, inconsistent communications, and alarming safety concerns - argue for a cautious approach. Families considering Grande Pavillion are likely to weigh the strong, compassionate care delivered by dedicated staff against the more troubling reports of safety lapses and gaps in organizational stability. If you're evaluating this facility, it may be wise to speak directly with current residents' families, tour the memory care unit during different shifts, ask about ongoing renovations and infection control, and specifically inquire about the current leadership and how they handle complaints, emergency response, and family communications. The facility has undeniable advocates and excellent frontline caregivers, but it also has clear, unresolved issues that deserve careful attention.

    Features

    Housing

    • 80 resident community capacity 80 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Cleveland-Hopkins International (18 miles away) Cleveland-Hopkins International (18 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Heritage Health Care Center in Oakwood Village, OH is a warm and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    Residents can enjoy convenient on-site amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. The dining room serves delicious meals in a restaurant-style setting, accommodating special dietary restrictions as needed. For relaxation and socializing, there is also outdoor space, a small library, and a wellness center.

    Care services at Heritage Health Care Center are provided round-the-clock to meet the individual needs of each resident. The 24-hour call system and supervision ensure that assistance is always available when needed. Trained staff members are on hand to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure proper administration.

    To keep residents engaged and entertained, Heritage Health Care Center offers a variety of activities. These include fitness programs to promote physical well-being, planned day trips for exploration and enjoyment, resident-run activities for socialization within the community, and scheduled daily activities that cater to various interests.

    Located in Oakwood Village, OH, this assisted living community benefits from its proximity to nearby amenities. There are cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship all conveniently located within close distance.

    At Heritage Health Care Center in Oakwood Village, residents can expect compassionate care in a comfortable environment where their needs are met with dignity and respect. With an array of amenities and care services available along with nearby conveniences, this community provides an ideal place for seniors to thrive in their golden years.

    Nearby Places of Interest

    Parks

    • Bedford Heights Reed Park (1.8 miles)
    • Cleveland Metroparks, Bedford reservation (3 miles)
    • Sagamore Hills Park (3.6 miles)
    • Solon Community Park (3.7 miles)
    • River Road Park (6.6 miles)
    • Middleton Park (7.4 miles)
    • Cuyahoga Valley National Park (7.5 miles)

    Pharmacies

    • CVS Pharmacy (2 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (2.9 miles)
    • Walgreens (3.4 miles)
    • Market District Supermarket (3.8 miles)
    • Walgreens (3.9 miles)
    • Rite Aid (3.9 miles)

    Restaurants

    • Casa D'Angelo (3.4 miles)
    • Chick-Fil-A (3.6 miles)
    • Culver's (3.7 miles)
    • Cracker Barrel (4.4 miles)
    • Miles Farmers Market (4.4 miles)
    • Cooper's Hawk Winery & Restaurant (5.7 miles)
    • Station 43 Tavern (5.8 miles)

    Cafes

    • Starbucks (3.5 miles)
    • Starbucks (7.1 miles)
    • Fisher's Cafe & Pub (8.7 miles)
    • Starbucks (9.4 miles)

    Places of Worship

    • Macedonia Commons (3.6 miles)
    • Aurora United Methodist Church (8.1 miles)
    • St Matthew's Episcopal Church (8.2 miles)

    Physicians

    • South Suburban Women's Center (4.8 miles)
    • University Premier Pediatricians (5 miles)
    • Cleveland Clinic Internal Medicine (5.8 miles)
    • Rapid Medical Research (6.8 miles)
    • James W. Tomko OD (8.5 miles)
    • Behavioral Medicine Solutions (8.6 miles)
    • Bainbridge Urgent Care (8.8 miles)

    Hospitals

    • University Hospitals Ahuja Medical Center (6.2 miles)
    • Akron Children's Hospital Urgent Care (7 miles)
    • Cleveland Clinic (8.7 miles)
    • Assurance Health Hudson (8.8 miles)

    Theaters

    • Silverspot Cinema (6.4 miles)
    • Cinemark At Valley View And Xd (6.7 miles)

    Frequently Asked Questions

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