Mckenzie County Healthcare Systems Long Term Care
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709 4Th Avenue Ne, Watford City, ND 58854
For more information about senior living options: (844) 490-3973
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The landscaping and staff welcome set a tone for a great visit. The staff are described as good and nice. Regan in Radiology is comforting, knowledgeable, and provides information in a calm, personable manner. Dr. Gillian Lavik's procedure went well, with competent, caring, and efficient staff. The OBGYN doctors Newton and Uhlman, and the labor/delivery nurses, provided wonderful, memorable care close to home. Kelsey Kuehn, SLP, is amazing with children, patient, encouraging, and welcoming. The staff and providers deliver great quality care with personalized attention and dedication. Dr. Joshi is regarded as the gold standard of orthopedics, performing a minimally invasive hip repair promptly with evident talent and empathy. Dr. Mastrapa and her team provided amazing aftercare and saved a life through constant attention and quick thinking. Dr Mundorf offers thorough exams and thoughtful, evidence-based care. Lexyn for PT is wonderful; patients leave feeling better. The hospital and rural clinic are state-of-the-art with high-quality care and strong recommendations to friends and family. The OB/GYN team and labor/delivery nurses are praised for going above and beyond with excellent care.
One reviewer described the staff as the most unprofessional they've ever experienced and advised not to come, even if on your deathbed. A reviewer labeled the ER visit a racket, saying the doctor was seen for about two minutes and nearly a thousand dollars was charged for minimal care. Another reviewer criticized the orthopedic clinic for charging 1,616.76 for an eight-minute visit that offered little pain relief. A patient claimed the housekeeping was terrible, with towels left wet in the shower for days and no timely responses to complaints. A reviewer said the outreach clinic's restroom was not handicapped accessible. A reviewer described the billing as excessive and opaque, with initial charges followed by partial bills and a large settlement. A patient stated that nurses ignored requests and medications were delayed for hours, with the nurse button often turned off. A reviewer called the hospital a rip-off and accused it of unsafe and illegal practices. Another reviewer criticized poor communication and staff for failing to return calls about specialty appointments.The collection of reviews paints a healthcare facility complex enough to evoke a wide range of emotions and experiences. On the one hand, several patients highlight warm interactions, skilled clinicians, and a sense that care can be personal and competent. On the other hand, a substantial portion of the feedback focuses on frustrations with costs, perceived miscommunication, and gaps in basic operations. Taken together, these voices reveal a health system that can deliver standout clinical moments and deeply disappointing administrative experiences in roughly equal measure.
Several reviewers singled out individual caregivers whose bedside manner and expertise stood out in a positive way. Regan, a radiology tech, earned repeated praise for being comforting, knowledgeable, and clear without talking down to patients or presuming diagnoses. Dr. Gillian Lavik was remembered for a successful procedure and a team that felt competent, caring, and efficient. The orthopedic and primary care figures also drew acclaim: Dr. Mundorf was commended for thorough exams and patient-centered questions about family history, while Dr. Joshi was described as the gold standard of orthopedics, performing a minimally invasive hip repair and earning recognition for skill, compassion, and a proactive approach. In post-operative and aftercare contexts, Dr. Mastrapa and her team were celebrated for rapid, attentive care during a critical moment, with family members noting life-saving quick thinking. The pediatric and family care side had its champions too: Kelsey Kuehn, a speech-language pathologist, was praised for patience, warmth, and effective encouragement with a child; Lexyn, the physical therapist, was described as wonderful; and the obstetrics team, including Newton and Uhlman, received enthusiastic thanks for guiding a smooth delivery and continuing pediatric care. Beyond individual providers, reviewers celebrated a state-of-the-art facility and a rural health clinic culture that can feel highly capable when the right staff are involved.
Other feedback centers on the patient journey through outpatient services and the delivery system. A few families marked their birthing experiences as particularly positive, noting attentive nurses on the labor and delivery floor and a continuity of care that carried into pre-birth appointments and pediatrics. The broader hospital and rural clinic ecosystem was described as having potential, especially with some long-standing providers who inspire trust and repeated referrals. Several reviewers also acknowledged a general sense of accessibility and the desire to keep care close to home, reinforcing the appeal of a rural health system that can handle a range of needs while keeping patients within their community.
Yet this same portfolio of experiences is shadowed by a consistent thread of concerns about cost transparency, billing practices, and the speed and quality of administrative support. A knee shot in an orthopedic visit was followed by a cited total that many found excessive given the encounter length, with a sense that the visit was more about charges than care. The ER episode was described as a "racket" with only minutes of physician time and a bill that felt disproportionate to the service. A walk-in for a UTI spiraled into a complex bill, initially quoted as a modest amount but later transforming into a much larger total, with a settlement figure provided after a complaint and negotiation. Several reviewers noted the troubling pattern of bills going to collections or being difficult to resolve, and one described a general alarm at what they perceived as "criminally inept" behavior around handling urgent care and financial responsibilities.
Administrative friction also emerged as a recurring frustration. Reviewers recounted experiences of unreturned complaints, poor coordination when prescriptions needed refills, and people feeling that office staff did not listen or respond promptly. The patient experience in the clinic wings was sometimes undermined by operational gaps: delays in med administration once a nurse button was pressed, reports of housekeeping that didn't meet expectations during extended hospital stays, and accessibility concerns - such as a Williston outreach restroom that wasn't handicapped accessible. Several accounts described a mismatch between clinical excellence in the room and the experience of being heard and helped outside of it, including difficulty contacting providers and getting timely appointments or follow-up.
Taken as a whole, the reviews describe a healthcare system that can deliver high-quality clinical care when the stars align - expert surgeons, caring nurses, patient-centered therapists, and well-regarded physicians who treat patients like people and not numbers. But those moments of excellence coexist with persistent tensions in cost transparency, billing processes, administrative responsiveness, and some basic patient experience issues, from housekeeping to accessibility. The overarching message suggests a need for balancing exceptional medical care with improved communication, consistent administrative support, and transparent, predictable billing practices so that the strengths of the clinicians do not get overshadowed by the challenges of navigating the system. In the end, many patients express real gratitude for the capable clinicians and the care they received, even as they wish for a more cohesive, patient-centered administrative experience across the board.
47 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mckenzie County Healthcare Systems Long Term Care in Watford City, ND is a premier assisted living community that offers a wide range of amenities and care services for its residents.
Residents can enjoy the comfort and convenience of cable or satellite TV in their fully furnished rooms. The community also features a dining room where delicious meals are served restaurant-style. Housekeeping services ensure that the living spaces are always clean and well-maintained.
For those who enjoy outdoor activities, there is a garden and outdoor space where residents can relax and soak up the fresh air. There is also a small library where residents can indulge in their love for reading.
The assisted living community provides various care services to meet the needs of its residents. With 24-hour supervision, residents can feel safe and secure at all times. Assistance with daily living activities such as bathing, dressing, and transfers is readily available. Medication management is provided to ensure that residents receive their prescribed medications in a timely manner.
The community also has a mental wellness program in place to cater to the emotional well-being of its residents. Special dietary restrictions are accommodated for individuals with diabetes or other specific dietary needs.
In terms of location, the community offers easy access to nearby amenities such as cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals. This allows residents to conveniently explore the surrounding area and engage in various activities outside the community.
Overall, the Mckenzie County Healthcare Systems Long Term Care provides a comfortable and caring environment for seniors who require assistance with daily tasks while still maintaining their independence.
Mckenzie County Healthcare Systems Long Term Care is located at 709 4Th Avenue Ne, Watford City, ND 58854 in McKenzie County, North Dakota
Mckenzie County Healthcare Systems Long Term Care on seniors.fyi includes 10 photos including images showing building, architecture, healthcare, outdoor, decor, home design, outdoors, grass, and more.
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