Miller Pointe - A Prospera Community in Mandan, ND
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3500 21St Street Se, Mandan, ND 58554
For more information about senior living options: (844) 490-3973
The staff are caring and passionate about what they do, and they take pride in making the facility a home for residents. The staff go out of their way to meet residents' needs. The facility is described as a great place to work. It is a wonderful place for older persons with a wonderful staff. The management is great. The trick-or-treating event was fantastic, bringing smiles to residents.
He is very depressed because the staff is few and far between, and responses come slowly. The facility is understaffed, so residents must wait for help and basic needs are neglected. Management passes the buck and blames the family instead of addressing concerns. They billed for days paid by insurance and threatened to turn the bill over to collections. Discharge papers were marked AMA and VAP without proper justification. Some staff members are bullies, and the reliance on travel nurses is seen as a sign the care has deteriorated. Nurses ignored calls and did not inform family when a resident was dying. Families were not told a loved one was declining for hours and were told by phone after the fact. There were serious medication errors and medications were lost or not given as prescribed.Miller Pointe is best suited for families seeking a warm, home-like environment where kindness and daily engagement from front-line staff can shine, provided they understand that dependable staffing and strong leadership are ongoing work in progress. This community can work well for residents who don't demand flawless staffing at all hours and who are ready to participate actively in care planning and communication with the team. Those who prioritize a pleasant atmosphere, clean surroundings, and regular activities may find genuine value here, especially if a family advocate is prepared to stay closely involved.
On the positive side, the facility's atmosphere and upkeep stand out. Several accounts praise the building as clean, inviting, and conducive to a dignified aging experience, with residents experiencing real moments of joy during events and daily interactions. When care staff are present and engaged, residents describe a sense of being recognized and treated with concern, and families note that the staff's dedication can make Miller Pointe feel like a true home away from home. The appeal of a well-kept environment and meaningful activities can provide comfort that balances other, more troubling realities.
However, the central headwinds are substantial and repeatedly echoed: chronic staffing shortages and inconsistent coverage lead to slow response times to emergencies or requests for help. Families report that calls for assistance can go unanswered long enough for a resident to experience uncomfortable or unsafe situations, and management is seen by some as deflecting concerns rather than addressing them directly. The care environment is further complicated by reports of high traveler staff turnover and mixed experiences with those staff, with some families describing serious lapses in communication, accountability, and even medication management.
The pros do not fully offset the cons unless the family is prepared to intervene. The care quality appears highly contingent on who is on shift, and the gaps in oversight and communication can erode trust quickly. Some residents and families have praised attentive individuals and a welcoming culture, but those positives are undermined by frequent concerns about safety, medication errors, and alleged mismanagement. A pattern of withheld information about decline, delayed family notification around end-of-life moments, and disputed billing or documentation adds a layer of risk that savvy families will want to monitor closely.
For families deciding whether Miller Pointe is the right move, practical due diligence matters. Schedule multiple tours at different times to gauge consistency, interview current residents and families about ongoing communication, and request to see how care plans are reviewed and updated. Ask for detailed staffing ratios by shift, and confirm the process for urgent calls and medication administration. Review any state deficiency findings and ask how management tracks and resolves recurring issues. Expect to be asked to advocate - regular, proactive engagement will be essential to mitigate the facility's well-documented governance and staffing challenges.
In the end, Miller Pointe is not a universal fit. It can be a workable option for those who prize a pleasant environment and are willing to actively supervise care, press for timely responses, and demand transparent communication. For families who require reliable 24/7 staffing, consistently safe practices, and unwavering medical oversight, alternatives should be seriously considered. The right choice hinges on whether comfortable surroundings and a genuinely caring staff on some shifts outweigh the persistent concerns about staffing consistency, governance, and critical communications.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bismarck Municipal (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Miller Pointe is an assisted living community located in Mandan, ND. We offer a range of amenities and care services to ensure our residents' comfort and well-being. Our community features a beauty salon where residents can receive professional hair and grooming services. They can also enjoy their favorite shows on cable or satellite TV in the privacy of their own rooms.
We provide community operated transportation for our residents who may need assistance getting around town. Our computer center offers internet access for residents to stay connected with friends and family. Our spacious dining room serves restaurant-style meals prepared by our skilled culinary staff. Special dietary restrictions are accommodated.
At Miller Pointe, we value our residents' health and fitness. Our fitness room is equipped with exercise equipment for physical activities. For relaxation and entertainment, we have a gaming room where residents can engage in friendly competition. The outdoor space includes a garden where residents can enjoy the outdoors.
Housekeeping services keep our community clean and tidy, ensuring that residents have a comfortable living environment. Each resident has a private bathroom for their convenience and privacy. Move-in coordination is provided to make the transition as seamless as possible.
Our small library offers a quiet space for reading and relaxation, while the wellness center promotes mental well-being through various programs. Wi-Fi/high-speed internet is available throughout the community.
Our care services include a 24-hour call system for emergency assistance and 24-hour supervision to ensure the safety of our residents at all times. Trained staff provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is available to help residents maintain their health.
Miller Pointe's location offers easy access to various amenities nearby. There are numerous cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters within close proximity to cater to our residents' needs and preferences.
Overall, Miller Pointe provides a warm and welcoming environment with attentive care services and convenient amenities to enhance the quality of life for our residents.
Miller Pointe - A Prospera Community is located at 3500 21St Street Se, Mandan, ND 58554 in Morton County, North Dakota
Miller Pointe - A Prospera Community on seniors.fyi includes 12 photos including images showing interior, television, windows, fireplace, dining, building, living room, decor, and more.
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Interior
Outdoors
Decor
Living Room
Building
Windows
Lighting
Fireplace
Television
Natural Light
Exercise Equipment
