301 Lorrain Drive, Bismarck, ND 58503
For more information about senior living options: (866) 208-4318
Overall Review of Augusta Place
Pros
The facility is clean, well lit, and feels like home.- The staff are welcoming, cheerful, and caring.
- Care conferences are informative and include the patient in the discussion.
- The resident receives physical therapy and speech therapy, with progress like standing for two minutes.
- Residents have opportunities to participate in activities and are not kept in bed.
- The environment is homey and family-like, with caregivers who feel like part of the family.
Cons
The facility is toxic, with an administrator who doesn’t take constructive criticism and has run the place into the ground.- HR and other higher-ups did nothing and protected the administrator.
- They would not recommend this place to work or to place loved ones there.
- They claim elderly abuse occurred, alleging Nancy Yells Eagle has abused an elderly resident for the past year.
- The amount of staff who don’t actually care about residents is unbelievable, and abuse and neglect are allegedly hidden.
- They don’t care about residents; it’s just about money to them.
- A monstrosity of a new nursing home is being built on North Washington.
Review
Augusta Place in Bismarck is best suited for families seeking a small, homey assisted living where staff relationships feel personal and therapy services are actively integrated into daily care. This community tends to resonate with residents who want a less institutional atmosphere, where CNAs and nurses know residents by name, where activities are routine, and where therapy, physical and speech, can be part of the care plan. For families prioritizing a lived-in, intimate environment with hands-on care and a sense of “being cared for,” Augusta Place can deliver meaningful day-to-day quality of life.
Those weighing alternatives should note that governance and safety concerns are part of the landscape here. Prospective residents who require consistently strong leadership, transparent accountability, or a proven safety track record may want to consider other options. Reviews raise flags about administrative dynamics, with complaints that criticism is not acted upon and that concerns about abuse or neglect have not been adequately addressed. In short, families who need rigid oversight, clear reporting, and an uncompromising safety culture may find Augusta Place less suitable.
On the positive side, the strongest proof points center on a warm, home-like vibe and reliable caregiver attention. Several accounts describe a clean, well-lit environment with staff who feel approachable and cheerful, contributing to daily life that feels organized and comfortable. The care conferences are described as informative, and residents are included in planning. Therapy services are actively available, with concrete improvements noted, standing briefly in therapy sessions represents tangible progress. The presence of personalized touches, like residents using their own utensils, also signals a thoughtful approach to independence and dignity that many families value.
Yet the downsides cannot be ignored. The most persistent concerns revolve around administrative behavior and accountability: claims of an administrator who resists constructive criticism, attempts to shield leadership from consequences, and a perception that safety and quality depend on individual staff rather than a firm, dependable system. Allegations of abuse and neglect, and the sense that problems are shuffled rather than resolved, create a climate of mistrust for some families. Add to this reports of staff turnover and inconsistent responses to resident needs, plus logistical irritations such as misplaced packages or unclear escalation of issues, and the risk–reward calculation becomes highly individual.
For families navigating a decision, practical steps matter. Seek multiple, candid conversations with front-line caregivers and the administrator about staffing stability, incident reporting, and how care plans are updated in response to progress or setbacks. Request current inspection or survey findings, and ask for recent examples of how concerns were addressed. Observe care routines at different times of day, and verify that rehab services align with the resident’s goals and medical recommendations. If governance, safety, and predictable oversight are non-negotiables, those factors should weigh heavily against Augusta Place and prompt a careful comparison with other local options.
In the end, Augusta Place offers a real upside for those who prioritize a homelike setting, steady, friendly caregiving, and integrated therapy, with a willingness to tolerate less-than-perfect administrative rigidity. It can be a genuine fit for residents who flourish in personal attention and a community feel, and who can actively monitor care quality and governance. However, for families unable to overlook concerns about leadership accountability or about the handling of safety and resident welfare, alternatives with stronger governance and clearer safeguards will likely provide greater peace of mind. The right choice hinges on balancing the appeal of intimate, engaged caregiving against the imperative for transparent, consistent governance and proven safety.
48 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Bismarck Municipal (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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