316 Versailles Avenue, Bismarck, ND 58503
For more information about senior living options: (866) 208-4318
Overall Review of Augusta Place - A Prospera Community
Pros
This place is much better.- It is clean, well lit, and feels like home.
- Employees seem very welcoming and cheerful.
- The first care conference for Mom was very informative and they had Mom attend too.
- Mom is now receiving physical therapy and speech therapy.
- She was standing for two minutes, which was an experience she hasn't had for a long time.
- She gets to go to activities which she didn't get to do at the last home.
- She had her own eating utensils and mat, which makes it easier for her to eat.
- She's gained weight.
- Still loves her caregivers at Augusta.
Cons
The place is toxic with an administrator who doesn’t take constructive criticism and has run the place into the ground.- HR and higher-ups did nothing and protected the administrator.
- They would not recommend this place to work or to place loved ones in.
- There are claims of elderly abuse by staff, and the reviewer says you may never see your loved ones again if you stay.
- The number of staff who don’t care about residents is unbelievable; abuse and neglect are hidden, with abusive aides moved around rather than addressed.
- The facility is described as prioritizing money over residents’ well-being.
Review
Augusta Place - A Prospera Community in Bismarck, ND is best suited for families seeking a small, homey, ground-level setting where residents receive hands-on care and ample daily engagement. The community often feels more like a living room than a clinical floor, with clean, well-lit spaces and staff who are approachable. For residents needing rehabilitation, the integration of physical therapy, speech therapy, and structured activities can yield tangible gains, standing briefly, steady weight gain, and a shift back into social routines. This environment is particularly appealing to families that value staff familiarity and a family-like culture, where aides and caregivers are known by name and care concerns are discussed in care conferences.
Those who should actively consider alternatives are families facing serious concerns about leadership stability and resident safety. Several accounts describe an administrator described as toxic, unreceptive to constructive feedback, and resistant to accountability, with HR escalations going unresolved. Add in reports of alleged elder abuse and instances where residents seem to be shifted between units, and a broader pattern emerges that can undermine trust and continuity of care. For a resident who requires consistent oversight, robust safeguarding, and predictable management, this facility may fail to deliver, even when daily care and warmth from individual staff members shine through.
From the positives, the home-like atmosphere, clean and welcoming environment, and responsive rehabilitation services are meaningful. Reviews highlight care conferences that involve families and the resident, visible progress in therapy, and opportunities to participate in activities that counter isolation. The presence of dedicated CNAs and nurses at times underscores genuine care and relational continuity. These strengths can offset some daily frictions, especially for residents who thrive on social contact and structured routines. Yet the bright spots are not enough to erase concerns about leadership and safety, which limit the reliability of staffing and standardization of care across shifts.
Another dimension is long-term stability risk. While several caregivers earn praise and a subset of residents clearly feel valued, turnover and the potential for misallocation of duties can erode trust. One account from an ex-employee framed the environment as toxic, suggesting that dysfunction can bleed into the quality of resident care. Additional worries, such as missing belongings and serious accusations about abuse, demand careful, independent verification during tours and conversations with frontline staff. Families should probe how care plans translate into measurable outcomes and whether therapy goals endure after discharge from in-house programs.
Practical evaluation steps for families include requesting a current care plan, inquiring about staff-to-resident ratios during peak periods, and speaking with multiple front-line workers about daily routines. Investigate how incidents are escalated and what safeguards are in place, and understand how management responsibilities are separated from direct care duties. If pursuing this option, arrange multiple trial days so the resident can participate in meals, activities, and therapy sessions, then observe how promptly staff respond to requests. It is prudent to compare Augusta Place with nearby alternatives that may offer clearer leadership, stronger safeguarding protocols, and more consistent governance.
Ultimately, Augusta Place presents a mixed opportunity: it can deliver meaningful rehabilitation, social engagement, and the comfort of a small, neighborly setting. However, the shadow of administrative dysfunction and serious allegations cannot be ignored. Families prioritizing a stable, consistently governed environment should carefully explore alternatives, while those who can tolerate some risk for a genuinely homey atmosphere and visible momentum in therapy may find real value here. The decision hinges on weighing tangible daily improvements against the potential for leadership failures to erode trust, safety, and long-term quality of life.
16 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bismarck Municipal (6 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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