Three Rivers Health And Rehab

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  • Building

    A suburban residential building with a landscaped front yard.

  • Exercise Equipment

    A healthcare professional assists an elderly woman with physical therapy exercises.

  • Healthcare

    Two people sharing a meal and conversation at Three Rivers Rehabilitation Center.

  • Rehabilitation

    A nurse assists a patient during a physical therapy session.

  • Physical Therapy

    A therapist assists a person with physical rehabilitation exercises.

  • Exercise

    A physical therapist assists a patient during rehabilitation exercises using parallel bars.

  • Caregiver

    A nurse assisting an older adult with putting on a jacket at home.

  • Nurse

    A nurse assists an elderly woman during a physical therapy session in a healthcare facility.

Three Rivers Health And Rehab

1403 Conner Drive, Windsor, NC 27983

For more information about senior living options: (844) 490-3973

4.2 from 26 reviews
5 stars
19
4 stars
2
3 stars
0
2 stars
1
1 stars
4

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    Overall Review of Three Rivers Health And Rehab

    Pros

    • pro The therapy team provided amazing physical and occupational therapy with great personalities, making therapy bearable.
    • pro The staff welcomed residents and treated their loved ones with genuine care and dignity.
    • pro The facility was consistently clean and well maintained, leaving visitors impressed by its freshness.
    • pro The entire staff demonstrated exceptional care, kindness, humility, and genuine love toward residents.
    • pro Administrators and office staff were professional, helpful, and eager to assist whenever questions arose.
    • pro Residents regained mobility and independence through effective rehab services, often sooner than expected.
    • pro Cooks, housekeepers, and sanitation staff contributed to a high-quality, comfortable, hotel-like environment.
    • pro The facility was highly recommended by many reviewers for rehab and long-term care.

    Cons

    • pro Three Rivers would never return the family's phone calls and declined to admit their father, offering no reason.
    • pro The reviewers described the staff as liars who would not even bother to return a phone call.
    • pro The facility was described as very noisy.
    • pro The reviewer stated the grandfather had multiple falls and ultimately a broken hip due to a lack of interventions for his high fall risk.
    • pro The nursing staff allegedly told the grandfather to urinate on himself because they were too busy to help him to the bathroom.
    • pro There was weight loss attributed to the nursing staff not helping with tray setup after his dominant hand was placed in a cast.
    • pro One reviewer stated they were glad the relative was not admitted there.

    Review

    Three Rivers Health & Rehabilitation Center in Windsor, North Carolina emerges in these accounts as a highly regarded place for rehab and long-term care, echoing broadly positive experiences from patients, family members, and even hospital staff. Across numerous reviews, the facility is portrayed as a welcoming, professional, and compassionate environment where the focus is on recovery, dignity, and clear communication. The tone is consistently appreciative, with many reviewers encouraging others to consider Three Rivers for rehabilitation, short-term stays, or ongoing care.

    A number of residents' stories center on the quality of therapy and the attitude of the therapy teams. One patient recovering from a second hip revision described the transition as smooth and uplifting, noting that the administrator, social workers, nurses, and certified nursing assistants made them feel genuinely welcomed from day one. The physical and occupational therapy teams were singled out for expertise and personable approaches that made intense rehab work feel manageable rather than daunting. In several testimonials, the therapy staff - Casey, Kelly, Hailey, Brooke - and the supportive nursing staff are credited with meaningful progress, including helping patients regain mobility and confidence far quicker than expected. The overall sense is that therapy at Three Rivers is not only skilled but also encouraging and tailored to individual goals.

    Cleanliness and a high standard of facility upkeep are recurrent themes. One visitor highlighted the "clean and fresh" environment the moment they entered, commenting on the staff's friendliness and the careful, respectful treatment of the grandmother they were visiting. Another review praised the facility as "clean beyond measure," and several accounts mention housekeeping and sanitation as standout aspects of daily care. In these stories, cleanliness is more than aesthetics; it is connected to residents' comfort, dignity, and safety, reinforcing a perception of a facility that takes pride in its environment as part of the healing process.

    Family-centric care and effective communication are repeatedly emphasized. Families express gratitude for staff who keep them informed about care plans, health changes, and discharge processes. Nursing staff such as Katina and Sharon are remembered for their approachable, responsive, and personable care, with one reviewer specifically appreciating the nurse's sense of humor and attentiveness. CNAs Audrey and Kayla are described as compassionate and proactive, communicating well with nurses about any changes in condition. The administrative team is frequently mentioned in a positive light for navigating insurance matters and ensuring that residents transition smoothly to home health or outpatient rehab when appropriate. In sum, the staff's willingness to engage with families, answer questions, and provide reassurance stands out as a defining strength.

    Several reviews highlight the broader value that Three Rivers provides beyond immediate rehab. For families dealing with dementia or complex caregiving needs, the center is portrayed as a place where dignity and personalized attention are prioritized. One account frames the facility as a "salvation" for a family navigating dementia care and the logistics of extended caregiving, while another notes ongoing kindness and genuine love from staff that leaves a lasting impression on loved ones. There are also affirmations about the availability of ongoing support after discharge, including follow-up calls and guidance for continuing home care or outpatient rehab.

    Despite the overwhelmingly positive feedback, there are a few critical voices that remind readers that experiences can vary. One family recounts a difficult interaction during a long process to admit a loved one, recounting that calls were not returned and that staff declined admission without a clear explanation. This account mentions specific staff members and describes frustration with the communication process, contrasting with the otherwise glowing portrayals of the center. Another review offers a sobering perspective from a family member whose grandfather experienced multiple falls after admission, accompanied by concerns about insufficient intervention and a failure to assist with basic needs promptly. The reviewer also mentions a missed opportunity to prevent further decline, underscoring the importance of vigilance and proactive care in rehab and post-acute settings. A separate note of dissension mentions noise in the facility and assigns a negative rating, signaling that comfort-related issues can affect even well-regarded facilities.

    In aggregate, the reviews paint a picture of Three Rivers as a center where many patients and families find exceptional care, skilled and compassionate therapy, and a clean, dignified environment. The experiences range from life-changing rehabilitation gains and seamless coordination of care to constructive feedback about admission processes and some clinical oversights. Taken together, the narratives suggest that Three Rivers often succeeds in fulfilling its promise of patient- and family-centered rehabilitation, with staff who are dedicated, approachable, and deeply invested in residents' recovery and well-being. For families seeking a rehabilitation option in Windsor, NC, these accounts offer compelling reasons to consider Three Rivers, while also serving as a reminder of the importance of clear communication and thorough assessment when navigating admission decisions and care plans.

    Features

    Housing

    • 60 resident community capacity 60 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Three Rivers Health And Rehab in Windsor, NC is a vibrant and welcoming assisted living community designed to provide seniors with a comfortable and fulfilling lifestyle. Our residents enjoy a wide range of amenities that cater to their individual needs and preferences.

    For those who enjoy looking their best, our beauty salon is the perfect place to get pampered. Stay connected with your favorite shows through cable or satellite TV in the privacy of your own room. We offer community operated transportation for errands, shopping trips, and social outings.

    Stay connected with loved ones and the world around you using our computer center equipped with high-speed internet access. Meals are served in our elegant dining room where residents can savor delicious dishes prepared by our skilled culinary team. For added convenience, each resident's room comes fully furnished for immediate move-in.

    Our community boasts a variety of recreational spaces, including a gaming room for some friendly competition and a serene garden to enjoy nature's beauty. Residents can stay active in our fitness room or engage their minds with books from our small library.

    To ensure peace of mind, care services are available 24/7 with assistance provided for activities of daily living such as bathing, dressing, and transfers. Our dedicated staff offers medication management and follows specialized diets such as diabetes diet. We also prioritize mental wellness through programs designed to promote emotional well-being.

    Transportation arrangements can be made for non-medical needs as well as doctor's appointments. Additionally, we provide move-in coordination services to make the transition smooth for new residents.

    At Three Rivers Health And Rehab, we believe in providing an engaging and fulfilling lifestyle for our residents. With concierge services available, fitness programs to keep you active, planned day trips to explore the area, resident-run activities for socializing, and scheduled daily activities to keep you entertained, there is always something enjoyable happening within our community.

    Come experience the comfort and care at Three Rivers Health And Rehab in Windsor, NC - where your well-being is our top priority.

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