Symphony Rehab in Raeford, NC

Pros

• The Memory Care staff is the best; residents are in good hands.
• Bernard and his team provide excellent care to residents.
• The staff keep families updated on residents' condition and are always pleasant.
• The facility is clean and organized, and the staff are extremely helpful.
• The rehab department is patient and kind and ensures residents receive the therapy they need.
• The nurse aides are nice and hardworking and truly care about the residents.
• The team provides high-quality care, earning a deficiency-free survey and a 5-star rating.
• Dawnelle Pham is fantastic to work with and is dedicated to residents.

Cons

• The facility is filthy and roach-infested, with dirty bathrooms and rooms.
• The staff are money-driven and care little for residents' well-being.
• Residents experience neglect and even abuse, including rough handling by staff.
• Call lights are frequently ignored and residents wait long periods for assistance.
• Personal belongings and clothing often go missing or are not recovered after emergencies.
• Infection control is severely lacking, leading to infections and prolonged lockdowns for COVID.
• The administration is unprofessional and unresponsive to concerns or calls.
• False theft reports have been filed against family members, wasting government resources.
• Discharge planning is poor, with residents released too soon and without proper follow-up.

Review

This Raeford location is best suited for families that can stay closely engaged and insist on accountable, capable rehab care. It makes sense for short-term, therapy-focused stays where skilled physical and occupational therapy can drive progress and where certain staff members have earned trust for their warmth and reliability. In practice, the strongest argument for this community is the potential for genuine rehab gains when therapists and some caregivers are attentive and communicative. That said, the overall environment requires vigilant oversight; without active family involvement, the risk of slipups in safety, cleanliness, and daily operations can erode any therapeutic gains.

Alternative options should be on the table for anyone who cannot tolerate the patterns reported by multiple families: persistent cleanliness problems, missing personal belongings, and inconsistent responses to calls for help. Several reviews paint a stark contrast between well-run care on some shifts and days when basic maintenance and respect for residents fall short. For those with loved ones who require dependable hygiene, timely assistance, and meticulous management of possessions, it is prudent to shop elsewhere and avoid this community as a long-term home.

The most persuasive pros center on therapy-focused care and some staff dedication. When the rehab team is described as professional and persistent, residents can make meaningful strides in mobility and daily function. In memory-care scenarios, certain teams are singled out for their engaged, compassionate approach, and a few caregivers are noted for going the extra mile to keep families informed. Those positives matter because skilled rehabilitation can yield real improvements, especially when a resident's condition hinges on consistent therapy and clear communication from a stable team.

But the cons frequently overwhelm those advantages. Reviewers recount theft of clothing, spectacles, and even a wallet during transfers, with accusatory encounters that escalate family stress rather than resolve concerns. Cleanliness is repeatedly flagged as a serious issue - filthy bathrooms, pest concerns, and rooms that feel neglected. Instances of delayed response to call bells, rough handling, and disorganized discharge planning compound the danger. Wounds, infections, and hospitalizations linked to care lapses appear in multiple accounts, underscoring a troubling pattern that cannot be dismissed as isolated incidents.

Families should demand a rigorous, proactive care plan before any admission. Ask for recent survey results and any corrective actions taken in response to deficiencies. Require transparent, real-time updates on residents' conditions and exact steps for wound and infection management, if applicable. Inquire about how belongings and valuables are safeguarded, the process for loss or theft investigations, and a clear chain of accountability. Insist on clearly defined staffing ratios, guaranteed call-light response times, and a concrete plan for discharge or transition after rehab. If possible, request a tour of the most cuidado-intensive units and speak with frontline staff about daily routines to gauge consistency.

Ultimately, this community does not emerge as a clear-cut top choice for most families. It can offer solid rehab services and genuine caregiver moments, but the frequent reports of neglect, unsafe conditions, and mismanagement outweigh the potential benefits for many seniors and their loved ones. Those who can tolerate a demanding oversight role and who are willing to push for aggressive improvements may see value, yet the safer, more predictable path lies with facilities that demonstrate consistent cleanliness, accountability, and respectful, reliable care across all shifts. When choosing, prioritize proven safety, transparent operations, and a track record of safeguarding resident belongings as nonnegotiables - the cost of overlooking these issues is measured in health, dignity, and peace of mind.

This area of Raeford, North Carolina offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable lifestyle. With a selection of restaurants ranging from Mexican to Thai cuisine, as well as familiar fast food options like McDonald's and Taco Bell, there are plenty of dining choices nearby. Additionally, there are several healthcare providers in the vicinity, including primary care facilities and eye care specialists. For medication needs, there are multiple pharmacies within driving distance. The area also boasts parks for outdoor recreation and relaxation, along with cafes for socializing over coffee or tea. Transportation options such as U-Haul and Renaissance Jet provide convenient access for travel needs. For entertainment, movie theaters like AMC Fayetteville 14 and Carolina Cinemas Sandhills 10 offer opportunities for leisure activities. Overall, this part of Raeford presents a mix of conveniences that may cater well to seniors seeking a diverse yet accessible living environment.

Restaurants

• La Poblanita Mexican Cafe & Store (14.8 miles)
• El Pueblito Mexican Restaurant (14.9 miles)
• Thai Orchid Restaurant (15.3 miles)
• McDonald's (15.3 miles)
• Sizzlin Steak Or Eggs (15.5 miles)
• Taco Bell (15.5 miles)
• Smithfields Chicken & Barbecue (15.5 miles)

Physicians

• Primary and Immediate Care of the Pines (15.2 miles)
• Family Eye Care of the Carolinas (15.4 miles)
• MyEyeDr (15.6 miles)
• Sandhills Pediatrics (15.7 miles)
• FirstHealth Southern Pines Diagnostic Imaging (15.7 miles)
• Randall R Mercier MD (15.7 miles)
• Audiology of the Pines (15.7 miles)

Hospitals

• CNS (15.3 miles)
• Da Vita (15.4 miles)
• Womack Army Medical Center (16.6 miles)

Places of Worship

• Emmanuel Episcopal Church (15.3 miles)
• Connections (18.8 miles)
• Trinity Christian Fellowship (20 miles)

Pharmacies

• CVS Pharmacy (15.3 miles)
• Walgreens (15.4 miles)
• Moore Drug Company (15.6 miles)
• Health Innovations Pharmacy (15.8 miles)
• Womack Pharmacy Annex (16.3 miles)
• Walgreens (17.2 miles)

Parks

• Southern Pines Park (15.5 miles)
• Reservoir Park (18.2 miles)
• Smith Lake (19.8 miles)

Cafes

• Panera Bread (15.6 miles)
• Starbucks (15.7 miles)
• Lol Tea and Coffee (15.9 miles)
• Starbucks (20.6 miles)

Transportation

• U-Haul (15.6 miles)
• Renaissance Jet (15.8 miles)
• U-Haul Neighborhood Dealer (16.5 miles)

Theaters

• AMC Fayetteville 14 (15.9 miles)
• Carolina Cinemas Sandhills 10 (16.6 miles)