Symphony Rehab in Raeford, NC

Pros

• The staff at Autumn Care of Raeford is outstanding.
• The facility is clean and organized.
• The food is very good, and the activities are excellent.
• Transportation is on time.
• The Memory Care staff is the best.
• The staff truly cares about residents emotionally, personally, and with genuine respect.
• Bernard and his team provide excellent care to the residents.
• Dawnelle Pham is fantastic to work with and makes residents feel welcome.
• The administrator is always available and willing to help.

Cons

• The facility is filthy and not properly cleaned; bathrooms are dirty and roaches are present.
• The staff are unprofessional, rude, and indifferent toward residents.
• Personal belongings and clothes frequently go missing or are stolen.
• Residents are neglected, with calls for help ignored and assistance delayed.
• There are reports of abuse or assault by staff toward residents.
• Management is accused of poor accountability, including filing false theft reports.
• The environment is dirty and infested, with roaches and overall poor sanitation.
• Care quality is inconsistent, with serious medical lapses leading to injuries or infections.

Review

This Raeford community is best suited for families seeking hands-on, relationship-driven care where attentive staff and meaningful activity can make a difference, especially for residents who benefit from strong memory-care engagement and regular, visible staff presence. It serves those who value personal connections, daily routines, and a warm, activity-rich environment, and who are prepared to supervise care closely and demand clear accountability from administration and front-line teams. In short, this is a fit for families willing to invest time in oversight to offset potential gaps in facility-wide systems.

Those weighing alternatives should consider facilities with a consistently spotless environment, easier access to transparent incident reporting, and demonstrable, ongoing safety safeguards. If a clean, orderly campus with consistently prompt response to call bells, careful handling of personal belongings, and rigorous discharge planning are non-negotiables, a close competitor in the region may be a wiser path. The review mix suggests that some families will tolerate imperfect operations in exchange for genuine caregiver warmth; others will not. For anyone prioritizing pristine conditions and rock-solid safety protocols, alternatives deserve serious consideration.

On the upside, a steady thread of positive care runs through the stories: staff who clearly connect with residents, a sense that the care team knows individuals as people, and robust engagement through activities and memory-care services. Residents and family members frequently highlight warmth, kindness, and personal attention from caregivers, with particular praise directed at teams focused on memory care and daily emotional support. Where care moments align with expectations, such as timely transportation for outings, active programming, and responsive aides, the experience can feel relationally strong and reassuring for families who want their loved ones treated like family most of the time.

Yet the drawbacks are substantial and frequently echoed across reviews. A recurring concern is facility cleanliness and overall condition, including bathrooms described as dirty and rooms that do not meet basic standards. Reports of roaches, infestation fears, and aging infrastructure recur, shaping a stark reality: environmental quality can undermine the perceived quality of care. Equally troubling are stories of personal belongings going missing, clothes and valuables not finding their way back, and even allegations of theft or mismanagement that shake confidence in the integrity of the care environment. These factors complicate decision-making for families already navigating the stress of choosing a place for a loved one.

Another major theme centers on consistency and reliable communication. Several accounts point to inconsistent staffing levels, uneven call-light responses, and mixed experiences with discharge planning. When families seek proactive, thorough communication, from daily updates to clear explanations during transitions, these reviews show that gaps remain. Even where the clinical team is capable, the perception of disorganization at the administrative level can tilt the balance toward caution. In practical terms, families should anticipate and plan for variable responsiveness and ensure there is a solid, documented care plan that travels with the resident across shifts and days.

The overall assessment is that the positive attributes, genuine caregiver warmth, purposeful activities, and focused memory-care attention, do not consistently offset persistent, facility-wide weaknesses around cleanliness, item security, and reliable operations. For families with a loved one who thrives on daily personal contact and can tolerate occasional lapses in the broader system, the community may still offer meaningful value. However, for those prioritizing a consistently pristine environment, rigorous safety safeguards, and predictable, trauma-free management of belongings, this option will require careful scrutiny and proactive oversight to minimize risk and disappointment.

Actionable guidance for families moving forward is clear. First, conduct a thorough on-site tour with a checklist focused on cleanliness, infection control practices, and the physical state of bathrooms and resident rooms. Second, request recent maintenance logs, incident reports, and a transparent policy on lost or stolen items, along with an explicit process for safeguards around resident belongings. Third, meet with the administrator and direct-care leaders to verify escalation paths, frequency of resident updates, and the cadence of therapeutic and rehabilitation sessions. Fourth, observe a shift handoff to determine whether information travels smoothly between day and night staff and whether call-bell responses are timely. Finally, compare this community with other Raeford options that emphasize spotless environments and stronger discharge coordination; the decision to stay should hinge on whether warmth and engagement can be reliably sustained in the face of environmental and operational gaps.

In the end, the decision hinges on risk tolerance and non-negotiables. If the priority is a consistently clean, well-maintained campus with flawless personal-item security, this Raeford option may fall short of expectations and should be crossed off in favor of alternatives with stronger infection control and asset protection records. If, however, a loved one’s day-to-day emotional connectivity, sociable programming, and a memory-care–focused care team matter most, and families are prepared to engage actively with staff and administration to shore up gaps, this community can still offer meaningful, compassionate care. The right choice rests on aligning these realities with the family’s comfort level, vigilance, and capacity to participate in ongoing oversight.

This area of Raeford, North Carolina offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable lifestyle. With a selection of restaurants ranging from Mexican to Thai cuisine, as well as familiar fast food options like McDonald's and Taco Bell, there are plenty of dining choices nearby. Additionally, there are several healthcare providers in the vicinity, including primary care facilities and eye care specialists. For medication needs, there are multiple pharmacies within driving distance. The area also boasts parks for outdoor recreation and relaxation, along with cafes for socializing over coffee or tea. Transportation options such as U-Haul and Renaissance Jet provide convenient access for travel needs. For entertainment, movie theaters like AMC Fayetteville 14 and Carolina Cinemas Sandhills 10 offer opportunities for leisure activities. Overall, this part of Raeford presents a mix of conveniences that may cater well to seniors seeking a diverse yet accessible living environment.

Restaurants

• La Poblanita Mexican Cafe & Store (14.8 miles)
• El Pueblito Mexican Restaurant (14.9 miles)
• Thai Orchid Restaurant (15.3 miles)
• McDonald's (15.3 miles)
• Sizzlin Steak Or Eggs (15.5 miles)
• Taco Bell (15.5 miles)
• Smithfields Chicken & Barbecue (15.5 miles)

Physicians

• Primary and Immediate Care of the Pines (15.2 miles)
• Family Eye Care of the Carolinas (15.4 miles)
• MyEyeDr (15.6 miles)
• Sandhills Pediatrics (15.7 miles)
• FirstHealth Southern Pines Diagnostic Imaging (15.7 miles)
• Randall R Mercier MD (15.7 miles)
• Audiology of the Pines (15.7 miles)

Hospitals

• CNS (15.3 miles)
• Da Vita (15.4 miles)
• Womack Army Medical Center (16.6 miles)

Places of Worship

• Emmanuel Episcopal Church (15.3 miles)
• Connections (18.8 miles)
• Trinity Christian Fellowship (20 miles)

Pharmacies

• CVS Pharmacy (15.3 miles)
• Walgreens (15.4 miles)
• Moore Drug Company (15.6 miles)
• Health Innovations Pharmacy (15.8 miles)
• Womack Pharmacy Annex (16.3 miles)
• Walgreens (17.2 miles)

Parks

• Southern Pines Park (15.5 miles)
• Reservoir Park (18.2 miles)
• Smith Lake (19.8 miles)

Cafes

• Panera Bread (15.6 miles)
• Starbucks (15.7 miles)
• Lol Tea and Coffee (15.9 miles)
• Starbucks (20.6 miles)

Transportation

• U-Haul (15.6 miles)
• Renaissance Jet (15.8 miles)
• U-Haul Neighborhood Dealer (16.5 miles)

Theaters

• AMC Fayetteville 14 (15.9 miles)
• Carolina Cinemas Sandhills 10 (16.6 miles)