Royal Park Rehab & Health Center Of Matthews
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2700 Royal Commons Lane, Matthews, NC 28105
For more information about senior living options: (844) 490-3973
The staff are friendly, professional, and genuinely caring, making residents feel welcome and at ease. The facility is clean, well-maintained, and has a fresh, pleasant atmosphere. The PT/OT/Speech teams are outstanding, skilled, and patients look forward to their daily visits. The front desk and administrative staff provide exceptional hospitality and support to visitors and families. Jerra is praised for hospitality, kindness, empathy, and proactive problem-solving in patient care. Cora Nichols is appreciated for her professionalism and for guiding families through finances and logistics. The nursing staff and CNAs are compassionate, attentive, and go above and beyond for residents. The leadership, including the administrator and director, are described as approachable, involved, and dedicated to patient care.
The meals were often wrong and not what was listed on the meal ticket. Caregivers took hours to respond to call bells. Patients went days without being showered. A severe pressure ulcer developed and may require surgery. The facility was dirty, with roaches and ants observed. Nurses were rude and dismissive toward patients. The center was severely understaffed, leading to long waits for assistance. Personal belongings were lost, including clothes. Discharge planning was poorly managed and some staff were rude to families. Some reviewers warned not to send loved ones there.Royal Park Rehab & Health Center of Matthews is best suited for seniors needing short-term, focused post-acute rehabilitation where a strong therapy program and a family-friendly front desk experience matter most. It works well for families who want daily engagement from therapists and nurses, clear communication, and a facility that feels welcoming from the moment of entry. Those prioritizing long-term stability, rigorous infection control, or highly consistent staffing at every shift should consider alternatives, as several reviews signal that staffing fluctuations and occasional lapses can undermine a steady, uninterrupted care rhythm.
The most compelling positives center on the therapy teams and the heart of patient care. Resident outcomes often shine when Nadine, Sylvia, Lenia, Jessica, and the broader PT/OT team are involved, delivering thorough, results-focused rehabilitation that patients and families repeatedly praise. Nursing staff across shifts are described as compassionate, attentive, and capable, with unit managers and the administrator commonly cited as engaged and accessible. The administrative side - Cora Nichols, the business office manager, and Luckey at the front desk - receives frequent commendation for explanation, responsiveness, and a genuinely welcoming demeanor that calms families during transitions. Clean, well-kept facilities and a calm, organized atmosphere further reinforce confidence in daily care.
Yet, not every review aligns with the highest expectations. A meaningful thread of criticism points to staffing shortages and uneven response times - call bells sometimes go unanswered for extended periods, meals do not always align with menus, and some patients report lapses in personal care or cleanliness on certain days. There are alarming anecdotes about pressure ulcers, delayed showers, and supply gaps, paired with accusations of rude or disengaged behavior from some staff. The most severe warnings describe discharges mishandled or miscommunication around medications and home-care referrals, painting a picture of variability rather than a uniformly steady standard of operation. These tensions suggest real risk if the patient's needs require constant, meticulous supervision.
Despite the strongest therapy and the friendliest welcome, these inconsistencies do matter. The rehab wins - often described as hard-working, patient-centered PT/OT teams who push toward regain of function - can offset some risk for patients who enter with a clear, structured plan and a solid family support network. The contrast shows up most during weekend coverage, high-acuity days, or during transitions between units; when leadership is visibly present and staff can partner with families, the experience tends to stay positive. For families, the key is to verify current staffing levels, ask about response times, and request a concrete plan for therapy frequency, medications, and daily care tasks before committing.
Those who should seriously weigh alternatives are families managing high needs for consistent, around-the-clock oversight, residents with complex or fragile conditions, or anyone who cannot tolerate reports of mistreatment, delays, or disorganization. Facilities with reputations for persistent understaffing, frequent call-bell delays, or recurring cleanliness concerns warrant a careful comparison against other options in the Matthews area. Financial navigation, especially around Medicaid or long-term planning, is a strength here when handled by the informed business office; however, families should still confirm current coverage details and discharge planning capabilities to avoid surprises later in the care journey.
In the end, Royal Park Matthews stands as a practical, capable choice for short-term rehab emphasizing therapy strength and a warm, attentive entry experience. It delivers impressive, hands-on rehabilitation results and a compassionate care ethos that many families find deeply reassuring. The decisive factor rests on redundancy and consistency: if the facility can demonstrate stable staffing, rigorous housekeeping, and dependable call-bell responsiveness, the advantages far outweigh the caveats. Prospective families should schedule a thorough, in-person tour, speak with current residents and families, and press for a transparent review of staffing schedules, meal accuracy, medication processes, and discharge planning before deciding.
169 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Royal Park Rehab & Health Center Of Matthews in Matthews, NC is an assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to maintain their appearance and feel their best. Each resident can enjoy cable or satellite TV in their fully furnished room, providing entertainment and relaxation options.
Transportation is made convenient with community-operated transportation and transportation arrangements for non-medical purposes as well as doctor's appointments. Residents can engage in various activities at the computer center, gaming room, small library, and wellness center. The fitness room promotes physical health and the garden and outdoor space allow residents to connect with nature.
The dining experience at Royal Park Rehab & Health Center Of Matthews is exceptional, as it includes restaurant-style dining with delicious meals prepared according to special dietary restrictions such as diabetes diet. Housekeeping services ensure that all private bathrooms and common areas are clean and tidy.
Care services provided include 24-hour call system for emergencies, 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications on time. A mental wellness program is also available to support emotional well-being.
Residents can enjoy a vibrant social life with concierge services assisting in planning day trips and scheduled daily activities organized by both staff members and residents themselves. Additionally, numerous nearby amenities provide convenience with two cafes, eight pharmacies, two physicians' offices, seven restaurants, and two places of worship located within close proximity.
Overall, the Royal Park Rehab & Health Center Of Matthews offers a comprehensive range of amenities and care services that prioritize the comfort, well-being, and social engagement of its residents in a welcoming environment.
Royal Park Rehab & Health Center Of Matthews is located at 2700 Royal Commons Lane, Matthews, NC 28105 in Union County, North Carolina
Royal Park Rehab & Health Center Of Matthews on seniors.fyi includes 10 photos including images showing interior, bathroom, garden, accessible, building, landscaping, pathway, outdoor, and more.
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Interior
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Living Room
Building
Architecture
Windows
Garden
Entrance
Bathroom
Exercise Equipment
