Royal Park Rehab & Health Center Of Matthews
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2700 Royal Commons Lane, Matthews, NC 28105
For more information about senior living options: (844) 490-3973
The staff are friendly, compassionate, and attentive to residents' needs. The facility is clean, well-maintained, and free of odors. The PT/OT/Speech team is wonderful, and patients look forward to their daily visits. Nursing aides like George and Orlando are kind, welcoming, and helpful. The administrative and business office teams, including Cora Nichols and Luckey, provide professional, supportive, and responsive service. Front desk staff offer exceptional hospitality and create a warm first impression. The unit managers are organized, knowledgeable, and genuinely care about patients and staff. The dining program provides good meals, with options to add extra protein via snacks or supplements. The leadership, including the director, regularly checks on patients and staff, demonstrating hands-on care. The facility feels like family, with welcoming staff and a warm, caring atmosphere.
They would have his meals messed up; whatever was on the meal ticket was not what he got. When he pressed his call bell for assistance, they would take hours to respond. He would go days without being showered. He developed a severe pressure ulcer that he still has to deal with and may need surgery on it. Do not send your loved ones here.Royal Park of Matthews stands out as a welcoming, well-run rehab and long-term care facility that many families have relied on during challenging health moments. For several families, this center has become a place where loved ones can begin to find a steady routine again after serious health events. A common thread across the experiences shared is the sense of comfort and peace that comes from seeing attentive, friendly staff who approach care with genuine care. From the initial impression during admissions to daily interactions with therapists, nurses, and administration, the atmosphere is described as clean, orderly, and people-centered, with families frequently noting how the staff goes above and beyond to support both patients and their families.
Cleanliness and the overall environment receive frequent praise. Visitors repeatedly remark that the facility feels well-kept, with no odors, and clearly maintained to high standards. The building is described as beautiful, comfortable, and easy to navigate, which helps families feel at ease as they visit or plan for discharge. In particular, several reviewers highlight the strong first impression given by the admissions and administrative areas, underscoring how a well-organized facility can set a positive tone for a patient's whole stay.
The administrative and front-desk experience regularly earns top marks. Cora Nichols, the business office manager, is thanked for alleviating financial stress and for staying on top of updates, especially regarding Medicaid. The administrative team is described as reliable and supportive, with Ms. Lucky at the front desk singled out for exceptional hospitality and warmth. Nicole, the administrator who conducted an interview during a visit, is noted for being pleasant, professional, and informative. The admissions process is framed as patient-centered and inclusive, with staff going out of their way to ensure families feel informed and comfortable throughout their stay.
Nursing staff receive widespread praise for kindness, attentiveness, and the human touch they bring to daily care. Specific aides such as George and Orlando are commended for their welcoming, patient, and helpful demeanor, which contributes to a pleasant atmosphere for residents. The nursing leadership, including the nursing director (referred to as Lisa Horne in some comments), is recognized for their involvement and willingness to step in, including checking on patients during weekends. Families repeatedly mention feeling confident that their loved ones are in capable hands due to the approachable managers and proactive communication from the nursing team.
Therapy services - physical therapy, occupational therapy, and speech therapy - are consistently described as outstanding. The PT/OT/Speech teams are often cited as the highlight of the patient experience, with many residents genuinely looking forward to daily visits. Therapists such as Sylvia, Christine, Lenia, Brandy, and Quinton/Quentin are noted for their thorough, patient-centered care and their ability to foster progress. The therapists frequently take a personal interest in patients' overall well-being, not just the clinical aspects of rehabilitation, which helps patients stay motivated. The care extends beyond traditional therapy, as therapists have helped with broader needs, including obtaining prosthetic options when insurance coverage was initially denied, and providing encouragement that supports patients' independence.
The center's commitment to comprehensive care is also reflected in more personal services and supportive touches. There is appreciation for additional services like in-house hair styling, with a stylist who offers cutting, washing, and coloring on Thursdays, described as gentle and passionate about their craft. Such services contribute to residents' dignity and overall well-being, reinforcing the sense that Royal Park aims to treat residents with respect and as whole people, not only as patients.
Family involvement and ongoing communication are a recurrent theme in the positive narratives. Many families report visiting daily to stay connected with care plans and to observe progress firsthand. The staff's willingness to keep families updated on a patient's status and to involve them in decision-making is repeatedly highlighted as a major strength. The general sentiment is that visitors feel welcomed and informed, which helps ease the anxiety that often accompanies a loved one's rehab journey.
While the overwhelmingly positive experiences are clear, one account serves as a cautionary note. A family described a negative experience for their father during a short-term rehab stay, detailing meals that did not align with the menu, hours-long delays in being assisted after pressing call bells, days without showers, and the development of a severe pressure ulcer that could require surgery. This review underscores that, even in a well-regarded facility, gaps can occur, and it serves as a reminder for prospective families to communicate concerns promptly and to monitor all aspects of care closely.
In sum, Royal Park of Matthews is remembered by many families as a place where care teams - nursing, therapy, and administrative staff - work together to create a supportive, family-like environment. The facility is praised for its cleanliness, thoughtful amenities, and the depth of dedication shown by team members across roles. People repeatedly express confidence in the staff's abilities, the quality of rehab services, and the overall feeling that loved ones are treated with dignity and respect. While a few experiences highlight areas for improvement, the prevailing message is one of gratitude and strong recommendations for others seeking post-acute rehab and long-term care in a setting that emphasizes compassion, communication, and professional excellence.
169 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Charlotte Douglas International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Royal Park Rehab & Health Center Of Matthews in Matthews, NC is an assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to maintain their appearance and feel their best. Each resident can enjoy cable or satellite TV in their fully furnished room, providing entertainment and relaxation options.
Transportation is made convenient with community-operated transportation and transportation arrangements for non-medical purposes as well as doctor's appointments. Residents can engage in various activities at the computer center, gaming room, small library, and wellness center. The fitness room promotes physical health and the garden and outdoor space allow residents to connect with nature.
The dining experience at Royal Park Rehab & Health Center Of Matthews is exceptional, as it includes restaurant-style dining with delicious meals prepared according to special dietary restrictions such as diabetes diet. Housekeeping services ensure that all private bathrooms and common areas are clean and tidy.
Care services provided include 24-hour call system for emergencies, 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications on time. A mental wellness program is also available to support emotional well-being.
Residents can enjoy a vibrant social life with concierge services assisting in planning day trips and scheduled daily activities organized by both staff members and residents themselves. Additionally, numerous nearby amenities provide convenience with two cafes, eight pharmacies, two physicians' offices, seven restaurants, and two places of worship located within close proximity.
Overall, the Royal Park Rehab & Health Center Of Matthews offers a comprehensive range of amenities and care services that prioritize the comfort, well-being, and social engagement of its residents in a welcoming environment.
Royal Park Rehab & Health Center Of Matthews is located at 2700 Royal Commons Lane, Matthews, NC 28105 in Union County, North Carolina
Royal Park Rehab & Health Center Of Matthews on seniors.fyi includes 10 photos including images showing interior, garden, bathroom, landscaping, pathway, outdoor, entrance, lobby, and more.
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