1721 Bald Hill Loop, Madison, NC 27025
For more information about senior living options: (844) 490-3973
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Mike Barber, the admissions director, is the best. The admissions director is wonderful to work with. Mike Barber will make a way when there isn't one; he goes out of his way for others. He is irreplaceable, always kind and helpful. He is the go-to person to listen or talk, arriving exactly when needed. The staff at Jacobs Creek is great and truly cares about the patients. The Therapy, Activities, and Nursing departments are outstanding and dedicated to residents. The staff smile at residents and tell them they love them because they truly care. The administrator is helpful and goes above and beyond to assist. Under new leadership, the facility is improving and great things are happening.
No one answers the phone. Rooms do not provide patients' phones; staff rely on their personal phones, which are moved out of reach. Three days passing while trying to reach someone after contacting the administrative office is uncalled for. It is stressful to have a loved one there, and not having access to them is frightening. The reviewer alleges residents are physically, verbally, and mentally abused at the facility. They will not wake a patient when it's time to eat and let patients sit in their own excrement for hours; the rehab program is a joke. The facility should be shut down and the employees prosecuted. Jacobs Creek has gone downhill; CNAs have decreased drastically; only a few care; there are only two CNAs on the 100 hall. Bruises on the resident were explained away, and the resident slept during almost every visit. The coordinator was rude to a visitor, and staff were on cellphones, talking loudly and cussing.There is a clear thread of admiration running through many of these reflections about the people and places tied to this campus, starting with Mike Barber, the admissions director who is repeatedly described as the best and most reliable advocate for families navigating the admissions process. Several reviewers underscore that he is "the best" and "wonderful to work with," a person who embodies dedication to families at every step. One enthusiastic line even declares that "if there isn't a way, MIKE BARBER WILL MAKE ONE!!!" The sentiment is that Mike's commitment goes beyond the usual duties; he carries a genuine heart for everyone in the building and will go out of his way for anyone, at any time. The repeated emphasis is that his presence in admissions makes the process smoother, less stressful, and more humane for families first navigating the system.
Beyond leadership in admissions, the broader staff ecosystem receives high praise for their kindness, accessibility, and professional care. Several reviews describe the staff as being more than "there for a paycheck," noting that they truly care for patients. One review explicitly credits a team approach: a therapy department that works diligently with a caring spirit, an activities department that keeps residents socially engaged, and a nursing department that is "second to none." The tone across these comments is one of warmth and competence, with families repeatedly expressing gratitude for staff members who listen, respond, and show respect to both residents and their relatives. In particular, the story of a daughter who has been a resident for over two years highlights the impact of consistent, compassionate care from the entire staff - from administration to nursing to housekeeping - and the way that the entire team contributes to a sense of safety and well-being.
Within specific accounts of care, individual caregivers stand out as remarkable anchors for families. There is praise for the therapy team, especially Brian Kidd, who is commended for patience and effective progress in rehabilitation after serious health events. The Bowman family's account is especially poignant: their daughter suffered multiple strokes and a brain bleed, endured a lengthy hospital stay, and, with the care of the staff, has made meaningful strides toward independence. The family emphasizes that the facility's care extended far beyond clinical treatment to encompass encouragement, smiling faces, and a culture in which staff repeatedly convey care and affection. That kind of testimony - of doctors, nurses, CNAs, and even housekeeping and laundry staff bringing consistent kindness - appears to be a hallmark for many who have had positive experiences there.
There is also a strong, ongoing thread of positive personal experiences tied to Jacobs Creek (also spelled Jacob's Creek in some entries) as a rehab and care facility. Reviewers repeatedly mention feeling welcomed when they walk through the halls, noting the cleanliness of the facility, the quality of meals, and the apparent happiness of residents. Several family members credit the nursing team with exemplary care and express confidence in the staff's ability to respond to questions and requests promptly. The sense conveyed is that, when things are going well, Jacob's Creek is a place that families can trust for attentive daily care and for meaningful activities that keep residents engaged. Statements like "Under new leadership and you can feel the difference when you walk in the building. Great things are happening here" reflect a belief that leadership changes have already begun to steer the facility in a positive direction, and that residents and families are noticing improvements.
Alongside the many affirmations of care, there are distinctly negative voices that offer contrasting experiences and warnings. One reviewer describes a nightmare scenario in which the facility allegedly failed to provide timely access to a patient, with rooms not offering patient phones and staff relying on personal numbers that they movable around the building, resulting in "3 days trying to reach someone after putting in to administrative office." The fear and stress of not being able to contact a loved one in a place of care become a central concern in that account, painting a portrait of a system in which communication breakdowns can create real anxiety for families. Another review presents a chilling picture of abuse, with a strong admonition to avoid the facility entirely, alleging physical, verbal, and mental abuse of residents, a failure to wake patients for meals, and a rehab program described as a joke. The language is urgent and alarming, and the reader is left with a stark warning to consider safety and well-being first when choosing a facility.
There are also more nuanced negative experiences that center on administrative interactions and day-to-day operations. One account recounts an incident in which phone access and responsiveness were unacceptable, leading a family to feel unsupported at a critical time. A separate complaint focuses on staff behavior - cellphone use, talking loudly, and even cussing in view of residents - and a specific administrator, Ms. Jane, who was described as rude and unsympathetic to a family member seeking help. These stories emphasize how lapses in basic respect, communication, and professionalism can erode trust and compound the stress families already feel when navigating medical and caregiving needs for a loved one.
Yet, amid the concerns, there are reaffirmations of change, leadership, and renewed hope. One family member notes a positive shift under new leadership, stating that "Jacob's Creek is a rising star," and another mentions the administrator's willingness to help, portraying a culture where problems are addressed with a more hands-on, responsive approach. The recurring threads of gratitude - toward the admissions director, the therapists, the nursing teams, and the administrative staff - sit against a backdrop of cautionary tales. Families speak of cherished caregivers like a nurse nicknamed Jaynique who has earned a mother's trust, and they celebrate individual moments of connection that distinguish this facility as a place that can feel like home. There are also heartening notes of personal satisfaction in patient experiences: a mom who loves the place largely because of the compassionate care she receives, and a patient who credits the therapy and rehab staff with helping him regain strength and a sense of well-being after a long hospital stay.
In the end, these reviews present a complex portrait of a facility ecosystem where exemplary leadership in admissions, committed and compassionate frontline staff, and meaningful patient outcomes meet serious questions about communication, consistency, and safety. The strong, recurring praise for Mike Barber and for specific caregivers points to a core strength: when the people in this building are at their best, residents receive attentive, respectful care that can dramatically impact quality of life. At the same time, the negative experiences serve as a stark reminder that operational challenges - like phone accessibility, staffing levels, and leadership continuity - can significantly shape families' confidence and satisfaction. The result is a multifaceted picture of care: a place capable of remarkable acts of kindness, learning and growth, and genuine patient-centered devotion, tempered by real concerns that demand ongoing attention and vigilant oversight to ensure every resident remains safe, respected, and cared for.
170 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jacob's Creek Nursing and Rehabilitation Center in Madison, NC, is an exceptional assisted living community designed to provide a nurturing and engaging environment for its residents. With a focus on comfort and convenience, the center boasts a wide range of amenities that cater to both relaxation and social interaction. Residents can enjoy the on-site beauty salon, gaming room, and small library, while outdoor spaces and beautifully maintained gardens offer serene spots for leisure.
The center’s dining options emphasize quality with restaurant-style meals tailored to meet special dietary restrictions. A dedicated dining room provides a warm atmosphere for residents to gather over delicious meals prepared by skilled culinary staff.
For those looking to stay active, Jacob's Creek features a fitness room and organized fitness programs, along with a wellness center aimed at promoting overall health. Scheduled daily activities, resident-run events, and planned day trips ensure that there are always opportunities for engagement and camaraderie among residents.
Care services at Jacob's Creek are top-notch, prioritizing the well-being of each individual. With 24-hour supervision and an easily accessible call system, residents benefit from round-the-clock support tailored to their needs. Assistance with daily living activities—such as bathing, dressing, transfers—as well as medication management ensures peace of mind for both residents and their families.
Transportation arrangements make it easy for residents to attend medical appointments or participate in off-site excursions while community-operated transportation enhances mobility within the area.
Overall, Jacob's Creek Nursing and Rehabilitation Center excels in providing a holistic approach to assisted living where independence is encouraged within a supportive framework. Whether enjoying leisure activities or receiving personalized care services, residents find themselves in an enriching community focused on enhancing life’s experiences.
Jacob's Creek Nursing And Rehabilitation Center is located at 1721 Bald Hill Loop, Madison, NC 27025 in Stokes County, North Carolina
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