Information last verified:
1721 Bald Hill Loop, Madison, NC 27025
For more information about senior living options: (844) 490-3973
Mike Barber, the admissions director, is the best. The admissions director is wonderful to work with. Mike is irreplaceable and always kind and helpful. He’ll go out of his way for anyone at any time. The staff was great and truly cared about the patients. The Therapy Department works diligently and with a caring spirit. The Activities Department keeps the residents social and active. The Nursing Department is second to none. The facility is clean and the staff are friendly and welcoming. The nurses are very caring and understanding. Jacob’s Creek is a rising star under new leadership. The staff are very caring, and the residents are happy and well cared for. Keke in activities really cares for the patients. The administrator is very helpful and responsive.
The facility is described as nasty and unsafe, with staff who neglect patients and fail to wake them for meals. Families report residents being starved or underfed and staff ignoring concerns. The administrator is portrayed as unfitting, with thoughtless, uncaring leadership that drives away staff. There are frequent complaints about slow responses, poor communication, and unanswered phone calls. The facility is accused of neglect during COVID-19, with on-floor administration absent and improper mask usage. Some reviews say there are too few caring CNAs, leading to degraded care. Prospective families are warned to avoid this place; it’s described as a death trap due to neglect.Jacob’s Creek Nursing and Rehabilitation Center in Madison, NC is best suited for families seeking a rehab- and dementia-focused environment with energetic admissions support and a visible commitment to resident care. The community shows up strong for practical needs: a robust therapy program, attentive nursing staff, and an active calendar that keeps residents socially engaged. When leadership is aligned and the admissions process is smooth, families report a sense of reassurance that their loved ones are in capable hands. This facility tends to shine where mobility, recovery momentum, and everyday kindness from caregivers matter most.
Those who should consider alternatives are the families facing the hardest tests of nursing-home reliability. Several reviews highlight inconsistent call-bell responsiveness, difficulty reaching administrators, and periodic concerns about staffing levels on certain shifts. A handful of messages describe experiences that feel distressing or unsafe, with accusations ranging from neglect to poor wound care and miscommunication among administrative layers. While many residents thrive, the weight of these accounts means prospective residents with high risk medical needs, demanding supervision, or a preference for impeccably seamless operations may want to compare options before committing.
The strongest positives roll up around people and programming. Mike Barber, the admissions director, is repeatedly described as a game changer who makes transitions smoother and stays engaged with families throughout the process. The therapy department, especially the physical and occupational pieces, earns high praise for progress and patience, and the nursing team is frequently commended as caring, competent, and dedicated. A well-regarded activities staff, including dementia-appropriate programs led by a standout coordinator in several accounts, helps residents stay socially connected and mentally engaged. Cleanliness and overall appearance also surface in many visits as reassuring indicators of a well-run environment when leadership is operating with clear purpose.
But the cons cannot be dismissed. A recurring theme is variability in frontline staffing and perceived oversight on days when duties become stretched. Some reviewers describe tense or dismissive administrative encounters, and a few accounts point to delays in routine tasks such as medication administration or timely communication with families. The facility’s aging physical plant appears in mixed notes too, cleanliness and smell are generally described as acceptable, but comments about dated infrastructure and logistical hurdles (such as access to common areas or restrooms) appear. Most troubling are the stories that allege serious harm or neglect; even if those accounts are not representative of the typical experience, they create an essential caution flag for families prioritizing risk minimization and transparent, proactive care.
Those pros only partially offset the main concerns when a loved one requires highly predictable operations and rapid, consistently reliable communication. Where rehabilitation momentum and compassionate daily care are the primary objective, Jacob’s Creek can deliver meaningful benefits: measurable improvements from therapy, a responsive nursing presence, and an environment that feels warm and caring to many families. In contrast, for residents who need unwavering staffing stability, consistent administrative access, and a track record of perfectly flawless execution across all shifts, the risk of mixed experiences may outweigh the benefits. The contrast between the strong therapy results and the more fragile administrative reputation suggests a facility that can be excellent in pockets, but not without meaningful caveats.
For families proceeding with Jacob’s Creek, plan to concrete-check critical touchpoints before moving in. Request a current staffing snapshot for each shift, insist on direct access to the most engaged therapy staff, and arrange a mid-shift tour to observe how care flows on a typical day. Ask for a candid discussion about admission timelines, follow-up after family inquiries, and the facility’s approach to escalation when concerns arise. If memory care or dementia-specific programming is vital, probe the dementia unit’s routines, staffing ratios, and whether the activities director remains consistently engaged with residents. Above all, verify that the leadership’s present plans align with the expectations held by families, particularly those that value prompt communication, reliable caregiving, and a stable, respected front-office presence.
In the end, Jacob’s Creek stands as a practical, capable option for families prioritizing rehab success and daily compassionate care, tempered by a clear imperative to scrutinize leadership consistency and communication reliability. It can be an excellent match where those elements align and where loved ones respond positively to the active, people-first culture. However, for those who cannot tolerate uneven staffing, opaque administrative responsiveness, or lingering concerns about safety and oversight, it warrants comparison against other communities with steadier day-to-day execution. The choice hinges on balancing strong therapeutic momentum and personal interactions against the realities of administrative consistency and visible, sustained quality control.
170 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Piedmont Triad International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jacob's Creek Nursing and Rehabilitation Center in Madison, NC, is an exceptional assisted living community designed to provide a nurturing and engaging environment for its residents. With a focus on comfort and convenience, the center boasts a wide range of amenities that cater to both relaxation and social interaction. Residents can enjoy the on-site beauty salon, gaming room, and small library, while outdoor spaces and beautifully maintained gardens offer serene spots for leisure.
The center’s dining options emphasize quality with restaurant-style meals tailored to meet special dietary restrictions. A dedicated dining room provides a warm atmosphere for residents to gather over delicious meals prepared by skilled culinary staff.
For those looking to stay active, Jacob's Creek features a fitness room and organized fitness programs, along with a wellness center aimed at promoting overall health. Scheduled daily activities, resident-run events, and planned day trips ensure that there are always opportunities for engagement and camaraderie among residents.
Care services at Jacob's Creek are top-notch, prioritizing the well-being of each individual. With 24-hour supervision and an easily accessible call system, residents benefit from round-the-clock support tailored to their needs. Assistance with daily living activities, such as bathing, dressing, transfers, as well as medication management ensures peace of mind for both residents and their families.
Transportation arrangements make it easy for residents to attend medical appointments or participate in off-site excursions while community-operated transportation enhances mobility within the area.
Overall, Jacob's Creek Nursing and Rehabilitation Center excels in providing a holistic approach to assisted living where independence is encouraged within a supportive framework. Whether enjoying leisure activities or receiving personalized care services, residents find themselves in an enriching community focused on enhancing life’s experiences.
Jacob's Creek Nursing And Rehabilitation Center is located at 1721 Bald Hill Loop, Madison, NC 27025 in Stokes County, North Carolina
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