Peak Resources - Charlotte

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  • Interior

    A warmly lit reception area with a wooden desk and elegant decor.

  • Decor

    A luxurious living room with elegant furnishings and decor.

  • Living Room

    Cozy living room with a brick fireplace and comfortable seating.

  • Building

    A suburban building with a landscaped driveway surrounded by greenery.

  • Bedroom

    A well-furnished private home suite featuring a comfortable bed and warm lighting.

  • Lighting

    A cozy reception area with a curved counter and warm lighting.

Peak Resources - Charlotte

3223 Central Avenue, Charlotte, NC 28205

For more information about senior living options: (844) 490-3973

3.1 from 55 reviews
5 stars
25
4 stars
3
3 stars
1
2 stars
5
1 stars
21

Skilled Nursing Facility

Overall Review of Peak Resources - Charlotte

Pros

  • pro Peak Resources on Central Ave, Charlotte is described as the best rehabilitation/short- and long-term facility the reviewers have experienced.
  • pro The reviewers state Peak Resources will be their first call when a need arises.
  • pro Audrey Bass is noted for greeting everyone with a smile, and Alisa BSW is recognized as a capable social worker.
  • pro The entire staff is focused on positive patient interaction and care.
  • pro Amanda Pack and her staff are said to understand that patients are the reason for employment and show passion for continuous improvement in patient care.
  • pro Cleanliness and safety are emphasized under Amanda Pack's leadership and embraced by every staff member.
  • pro Cynthia Hall, the Director of Nursing, is described as caring, compassionate, and knowledgeable, with clear direction and hands-on care.
  • pro Front desk staff, such as Mrs. Hannah, are described as welcoming and friendly, contributing to a positive experience for residents and families.

Cons

  • pro The aunt is being mistreated, with staff not answering her calls and leaving her wet for hours.
  • pro The father's rehab stay showed understaffing and lack of attention to residents, including nurses not responding to help requests and a discharge medication discrepancy.
  • pro The director of nursing was accused of rude and unprofessional conduct, with a plea that the facility be shut down.
  • pro The kitchen and bathroom were reported as falling apart and not repaired.
  • pro A hip fracture rehab patient did not receive proper rehab, was left in bed for days, and was not given water, highlighting safety concerns for fall-risk residents.

Review

Peak Resources on Central Ave in Charlotte emerges in a wide range of reviews as a largely trusted option for rehabilitation and long-term care, with a strong emphasis on the character and dedication of the people who work there. Across multiple readers and years, families repeatedly describe Peak Resources as the best facility they've experienced in the Southeast Charlotte area, and in some cases as the best place to care for a loved one during recovery or long-term needs. One family, Sonnie and Patricia McRae, even compared Peak to nine other facilities they've encountered over eight years and concluded that Peak Resources stands out for its leadership, standards, and care. Their praise speaks to a broader pattern: a facility whose reputation for quality care is reinforced by repeat visits and ongoing engagement from families who feel their loved ones are truly prioritized.

A recurring thread in the praise centers on the people who run and staff Peak Resources. Amanda Pack, the administrator, is frequently highlighted for establishing and sustaining standards of excellence that are visible from the moment you drive onto the campus. Families describe a leadership culture that emphasizes safety, cleanliness, and continuous improvement. Cynthia Hall, the Director of Nursing, is consistently cited as a clear, hands-on leader who provides direction and follow-up in patient care. Front-line staff - Audrey Bass, who warmly greets entrants; Annis Hannah at the front desk; and social workers like Alisa BSW - are often named for their approachable, responsive, and patient-centered service. The appreciation isn't limited to a few individuals; it extends to nurses, certified nursing assistants, medication techs, the kitchen team, cleaning and maintenance staff, and records and billing personnel, all of whom are described as putting patients first and maintaining a positive, supportive atmosphere.

The emotional center of many reviews is the patient-facing care: attentive, organized, and compassionate interactions that aim to keep families informed. Several reviewers praise the nursing and social work staff for being available, communicative, and engaged in ongoing check-ins about care plans and daily needs. Names like Cynthia Hall and Mrs. Hannah (a beloved front-desk figure) recur as touchpoints of reliability and warmth. Comments such as "this is the best place for your family member to be" and "your loved ones are loved here" capture the overarching message: Peak Resources can feel like a team dedicated to kindness, professionalism, and genuine concern for residents and their families. When care is consistently strong, families feel confident in the facility's ability to manage daily needs, meals, activities, and ongoing monitoring.

The overall environment at Peak Resources is also described in very positive terms: a clean, well-maintained building where safety and order are evident, and where activities and regular check-ins help residents stay engaged. Several reviews highlight nutritious meals and the presence of programs or activities designed to keep residents involved. In a few cases, families credit specific staff for going above and beyond - people like Mrs. Hannah, Sandra Kamara, and a group of caregivers who are described as attentive, knowledgeable, and easy to talk to. Even reviews that emphasize ongoing praise underscore a passing recognition that improvements can still be made over time, suggesting a facility that is continually evolving toward even higher standards.

Not all reviews align perfectly with the glowing positive experience, however. A substantial minority recount serious concerns that cannot be ignored. One aunt's account describes mistreatment: calls for help go unanswered, and her aunt is left wet for hours, which raises urgent questions about responsiveness and dignity in care. Other stories focus on under-staffing and the resulting strain on residents, noting bells ringing constantly and limited staff on duty, with only one or a few technicians on hand to handle meals, activities, and basic assistance during rehabilitation. These accounts include experiences where a resident's rehab did not meet expectations - limited or inconsistent therapy, concerns about mobility exercises, and issues surrounding discharge medications. Discrepancies in discharge planning and the transfer process are also mentioned, creating a cautionary note for families considering Peak Resources for rehab needs.

More pointed concerns involve interactions with leadership when accessibility or equipment is in question. A reviewer describes an encounter with the director of nursing that was perceived as unhelpful or even dismissive regarding a wheelchair assessment, followed by a call to state health authorities for a broader investigation. Other family members describe a climate of urgency and frustration around therapy availability and clear communication about health plans, patient diets, and accountability for treatment outcomes. Taken together, these accounts form a nuanced picture: Peak Resources is widely recognized for caring staff and a positive daily environment, but there are serious, documented issues in certain cases that have driven families to seek external oversight or to reassess the suitability of the facility for specific clinical needs.

In sum, Peak Resources on Central Ave, Charlotte, is remembered by many as a top-tier choice for rehabilitation and long-term care, anchored by a strong culture of patient-first service and care, and supported by dedicated leaders and a large team of capable staff. For numerous families, the facility offers a clean, well-run environment with attentive caregivers, meaningful engagement for residents, and the reassurance of thorough communication and compassionate interactions. Yet the presented experiences also remind potential families to conduct their own careful assessment and consider individual needs, as real-world outcomes can vary based on staffing, available therapies, and specific medical requirements. The overall message is one of balance: Peak Resources is highly regarded in the community, especially for the people who work there, but it is also a place where vigilance, ongoing evaluation, and informed decisions are essential to ensure the best possible care for a loved one.

Features

Housing

  • 142 resident community capacity 142 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Charlotte Douglas International (9 miles away) Charlotte Douglas International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Peak Resources - Charlotte is an assisted living community located in Charlotte, NC that offers a wide range of amenities and care services to support the well-being and independence of its residents. The community provides a comfortable and convenient environment for seniors to enjoy their golden years.

Residents at Peak Resources - Charlotte can take advantage of various amenities such as a beauty salon, cable or satellite TV, a computer center, a fitness room, and gaming room. They can also relax in the garden or outdoor spaces, spend time in the small library, or enjoy delicious meals in the dining room with restaurant-style dining.

The community offers comprehensive care services including assistance with activities of daily living such as bathing, dressing, and transfers. Residents have access to 24-hour call systems and supervision for added peace of mind. Medication management, diabetes diet support, and special dietary restrictions are also provided.

Peak Resources - Charlotte goes beyond basic care by offering additional services like move-in coordination and transportation arrangements for non-medical needs as well as doctors' appointments. A wellness center is available to promote overall mental and physical health among residents.

To enrich the lives of residents further, there are various activities offered on-site including fitness programs, resident-run activities, scheduled daily activities, planned day trips, and concierge services. Additionally, the community is conveniently located near several amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and transportation options.

In summary, Peak Resources - Charlotte provides a welcoming assisted living community where seniors can receive personalized care while enjoying a vibrant lifestyle. With an array of amenities and care services available along with nearby conveniences and recreational opportunities, residents can thrive in this supportive environment.

Nearby Places of Interest

Restaurants

  • Common Market (1.3 miles)
  • The Workman's Friend (1.3 miles)
  • Noda Bodega (1.7 miles)
  • Hawthorne's NY Pizza & Bar (1.8 miles)
  • White Duck Taco Shop (2.2 miles)
  • Haberdish (2.2 miles)
  • Divine Barrel Brewing (2.3 miles)

Cafes

  • Villanis Bakery (1.5 miles)
  • Smelly Cat Cof (2.2 miles)
  • Hex Coffee (3.2 miles)
  • Jeni's Splendid Ice Creams (4 miles)
  • Starbucks (5.5 miles)
  • Starbucks (7.1 miles)
  • Panera Bread (7.9 miles)

Physicians

  • Carolina Asthma & Allergy Center (1.5 miles)
  • Paviol Dermatology (1.5 miles)
  • Perry Orthopedics & Sports Medicine (1.8 miles)
  • Dermatologic Laser Center (1.9 miles)
  • Cotswold Medical Clinic (2.7 miles)
  • OrthoCarolina South Park (5.1 miles)
  • Mecklenburg County Health Department (5.4 miles)

Pharmacies

  • CVS Pharmacy (1.5 miles)
  • Family Care Specialty Pharmacy (1.9 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (3.1 miles)
  • Walgreens (3.7 miles)
  • Walgreens (3.7 miles)
  • CVS Pharmacy (4.7 miles)

Places of Worship

  • St John's Baptist Church (2 miles)
  • First Baptist Of Charlotte: Family Life Center (2.9 miles)
  • Covenant Presbyterian Church (3.1 miles)
  • St Gabriels Catholic Church (3.4 miles)
  • Sharon Baptist Church (7.1 miles)
  • Carmel Baptist Church (7.5 miles)
  • Idlewild Baptist Church (7.8 miles)

Transportation

  • Sugar Creek Station (2.4 miles)
  • LYNX University City Boulevard Station (5.1 miles)
  • LYNX UNC Charlotte - Main Station (6.8 miles)
  • Roush Air (8.4 miles)
  • Concourse D (8.5 miles)
  • Concourse E (8.6 miles)
  • American Express Centurion Lounge (8.6 miles)

Parks

  • First Ward Park (2.8 miles)
  • Fourth Ward Park (3.1 miles)
  • Little Sugar Creek Greenway (3.3 miles)
  • Romare Bearden Park (3.4 miles)
  • Sedgefield Neighborhood Park (4.1 miles)

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