White Oak Manor - Burlington

Pros

• The staff at White Oak are very caring and helpful, providing excellent support during the transition from short-term to long-term care.
• Patients enjoy engaging in activities and socializing with fellow residents, leading to a positive atmosphere.
• The facility is clean and well-maintained, making a comfortable environment for residents.
• Residents have formed special bonds with the staff, who demonstrate genuine care and empathy.
• Families feel assured knowing their loved ones are being treated well by attentive staff members.
• The facility was praised for not having unpleasant odors, contributing to its overall appeal.
• Grievances are addressed promptly, indicating a responsive and responsible management team.
• One reviewer expressed gratitude for how well their grandmother was treated by all staff members involved in her care.

Cons

• Anthony in rehab criticized a patient harshly on their last day, damaging their experience.
• The kitchen staff refused to provide food to a patient due to a missing tray, resulting in the patient not receiving lunch.
• A nursing assistant was unresponsive and dismissive, leading the patient to feel offended without knowing why.
• Patients were left sitting for hours without pressure-relieving cushions, leading to discomfort and bed sores.
• Soiled diapers were not changed regularly, causing distress and contributing to poor hygiene conditions.
• The facility had cleanliness issues, with reports of disgusting conditions in patients' rooms and bathrooms.
• Patients experienced significant delays in receiving proper medical care, including surgery for infected bed sores that developed due to negligence.
• Residents reported inadequate attention from staff, including infrequent showers and limited engagement in physical therapy sessions.
• Missing personal belongings and laundry issues were common complaints among families visiting their loved ones.
• Poor social skills from the facility's social worker created additional frustration for residents and their families regarding care concerns.

Review

The experiences shared by various patients and their families at White Oak illustrate a complex landscape of care that is both commendable in some areas while noticeably deficient in others. Many reviewers noted positive interactions with staff members, highlighting certain caregivers who provided empathetic and dedicated service. For instance, Chris, the physical therapist, was praised for his rapport with patients, earning respect for being attentive to their needs without displaying negativity—even when patients were understandably frustrated during rehabilitation efforts. This kind of personal connection seems to be a recurring theme among those who had constructive encounters with the staff, leading many to appreciate the facility's general atmosphere.

A significant portion of the reviews presents a dual narrative where satisfaction exists alongside serious concerns regarding patient care standards. Positive accounts reflect on a clean environment and an engaged staff that communicates well with residents and family members alike. One particular reviewer noted how staff assisted seamlessly as her mother transitioned from short-term rehab to long-term care, describing their approach as genuinely supportive—making it clear that they valued both the residents’ well-being and the peace of mind for families navigating these tough transitions. Activities offered to residents were frequently lauded, indicating that engagement is prioritized beyond medical treatment.

On the other hand, stark criticisms came through regarding inadequate attention to hygiene and basic care needs in other instances. Multiple reviewers alluded to incidents where patients were left in soiled garments for extended periods or were not turned often enough to avoid complications like pressure sores. Reports suggest that one patient even required surgery due to an infection stemming from neglectful practices concerning mobility and hygiene protocols. The failure of staff to provide promised equipment—such as pressure-relieving mattresses—highlights systemic shortcomings within the facility's operations.

Moreover, some reviews indicate a troubling pattern surrounding communication failures among staff members resulting in mismanagement of patient needs. A specific case illustrated this issue: despite repeated requests for assistance with hygiene products, one resident remained unaddressed until issues became critical. Family members voiced frustration when visiting conditions fell significantly short of expectations—finding unsanitary environments upon arrival which required them to intervene directly in cleaning tasks.

Interestingly, mixed reviews about specific staff members emerged throughout these narratives; while many caregivers showcased admirable qualities like kindness and dedication, others drew criticism for poor interpersonal skills or lackadaisical attitudes toward essential nursing responsibilities. One family expressed disappointment toward a social worker whose perceived inadequacies seemed misaligned with what should have been appropriate conduct in addressing resident concerns effectively.

Despite these documented grievances, it is important to recognize that experiences varied widely within White Oak’s premises. While some families described heartwarming interactions affirming they felt their loved ones were part of a compassionate community—a home-like atmosphere fostered through enjoyable activities—the contrasting perspectives reveal underlying issues still require urgent remediation by administration teams focusing on improving overall patient care standards.

In conclusion, while countless testimonials highlight compassionate individuals dedicated to rehabilitation at White Oak Manor—or emphasize transformational shifts after addressing previous complaints—it is evident there remains considerable room for improvement consistent across several avenues related directly back to policy enforcement concerning safety standards and responsive action protocols intended for each patient's dignity during stays less than favorable conditions enabling optimal recovery outcomes.

Restaurants

• Skid's II (2.7 miles)
• Crazy Mexico Mexican R (3.4 miles)
• Wendy's (3.5 miles)
• Biscuitville (3.6 miles)
• The Habit Burger Grill (3.8 miles)
• Hardee's (3.9 miles)
• Wendy's (3.9 miles)

Physicians

• Lebauer Medical Center (3.3 miles)
• Kidzcare Pediatrics PC (3.3 miles)
• Miracle-Ear At Sears (3.9 miles)
• MyEyeDr (4.1 miles)
• Piedmont Oral Facial and Dental Implant Surgery Center (4.6 miles)
• Carolina Anesthesia And Pain Care (5 miles)
• Central Carolina Kidney Associates (5.1 miles)

Pharmacies

• CVS Pharmacy (3.4 miles)
• Edgewood Pharmacy (3.5 miles)
• Total Care Pharmacy (3.7 miles)
• Walgreens (3.8 miles)
• Walmart Pharmacy (5 miles)
• Walgreens (5.5 miles)
• CVS Pharmacy (6.3 miles)

Cafes

• Starbucks (4.3 miles)
• Starbucks (6.1 miles)
• Biggby Coffee (6.2 miles)
• Starbucks (8.5 miles)
• Starbucks (21.9 miles)
• Panera Bread (22.4 miles)
• Caribou Coffee (23 miles)

Hospitals

• Cone Health Alamance Regional Medical Center (5.4 miles)

Parks

• Springwood Park (7.5 miles)
• Hank Anderson Community Park (21.4 miles)
• Homestead Skate Park (22.2 miles)

Places of Worship

• St Matthew's Episcopal Church (18.1 miles)
• Walnut Grove United Methodist Church (19.7 miles)

Theaters

• Regal Greensboro Grande & RPX (23.3 miles)