White Oak Manor - Burlington
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Information last verified:
323 Baldwin Road, Burlington, NC 27217
For more information about senior living options: (844) 490-3973
The staff are extremely attentive and treat residents like family. Christine and her CNAs Keisha and Bianca provided exemplary care. The facility is clean and free of odors, with responsive nursing and committed therapists. The new administrator is intelligent, caring, and compassionate. The therapy department and nursing staff are terrific and support residents well. The staff are friendly, professional, and consistently go the extra mile. Residents participate in activities, enjoy good food, and feel cared for.
They would not send anyone there and warned others not to bring their loved ones. The facility was dirty, understaffed, neglectful, and the food was not edible. Residents were left in soiled diapers for hours and the rooms were dirty. Roaches and rodents were present, outnumbering the nursing staff. A nurse was rude and impatient with a patient. Management ignored complaints and blamed families for being aggressive. Pain relief and basic care were delayed or inadequate, including delayed pain medication and poor pressure-sore care. The facility was described as unsafe and unsanitary, with basic needs unmet and residents at risk. Some reviewers called the facility “nastiest” and “god-awful.”White Oak Manor Burlington is best suited for families prioritizing post-acute rehab and a household-like atmosphere, where a committed front-line staff can make a real difference in recovery and daily life. When a loved one needs restorative therapy, assistance with activities of daily living, and a place that feels personal rather than clinical, this community often delivers a warmth and attentiveness that families value. The facility’s aging footprint is a trade-off families should accept if the goal is strong interpersonal care, reliable therapy, and a setting that feels like a home away from home. Those whose priority is flawless cleanliness, ultra-modern amenities, or unwavering safety protocols should consider alternatives more aligned with those expectations.
A core strength that consistently emerges in reviews is the rehab and restorative therapy team. Residents frequently praise therapists and restorative aides for their dedication, tangible progress, and encouragement, along with nursing staff who respond with genuine attentiveness. The dining experience and housekeeping are repeatedly mentioned as credible positives, with clean rooms and fewer odors than anticipated for an older building. For many families, the combination of focused rehab, responsive nursing, and the sense that staff know residents by name creates a dependable path from hospital to home. When a loved one is working through mobility setbacks or a new care routine, these elements can offset the fatigue of transition by producing noticeable benefits and daily comfort.
Yet the landscape is starkly mixed. The most serious red flags in this community come from reports of safety lapses, neglect, and inconsistent accountability. Several families recount falls that led to ER visits, with allegations of insufficient supervision and slow or unclear communication about what happened and what comes next. Others describe rooms left dirty, equipment broken, and delays in basic needs being met, including questions about turning, changing, and overall hygiene. Instances of poor communication with families, perceived indifference from some staff, and allegations of mismanagement by administrators create a pervasive sense of risk for those who cannot tolerate gaps in safety or transparency. The contrast between praise for compassionate caregivers and accusations of neglect is sharp and unsettling.
That tension, strong, caring frontline staff in some units and alarming lapses in others, drives the core decision: the pros can be substantial and real, but the cons may be consequential enough to derail a loved one’s stay. For families who value a welcoming, activity-rich environment where residents look forward to meals, social time, and supportive rehab, White Oak can deliver meaningful quality of life and measurable recovery. For families with heightened safety concerns or those who demand uniform standards across shifts and units, the inconsistencies are hard to overlook. The facility’s age and associated upkeep factor into these dynamics, sometimes contributing to maintenance and cleanliness challenges that color overall perception.
Decision-makers should approach with a disciplined due-diligence mindset. Schedule unannounced visits to observe the day-to-day operations, speak with front-line staff across shifts, and listen to residents themselves about daily routines and responsiveness. Request recent state inspection summaries and track any patterns in citation history or incident reports. Probe the rehab and pain-management processes: what triggers escalation, how quickly medications are administered, and what’s in place to prevent delays or gaps in care. Interview the leadership about accountability routines, how grievances are resolved, and what changes have actually been implemented after past concerns. In short, verify consistency, not just compassion.
Finally, the verdict is clear. White Oak Manor Burlington can be an excellent choice for families seeking aggressive rehab, a home-like culture, and staff who build meaningful relationships with residents. It is less ideal for those who require absolute uniformity of care, pristine facilities, and airtight safety oversight on every shift. Alternatives should be considered for families where past reports of neglect or persistent cleanliness issues trigger a higher threshold for risk. Weigh the individual unit dynamics, the particular staff members who will care for your loved one, and the facility’s recent track record. When the goal is to maximize rehab gains and everyday warmth, this community often rises to the occasion; when the objective is ironclad safety and flawless consistency, it is wise to look elsewhere.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White Oak Manor - Burlington is a warm and inviting assisted living community located in Burlington, NC. Our community offers a range of amenities and care services to meet the individual needs and preferences of our residents.
Our residents can enjoy visiting the beauty salon for some pampering or relax in front of the TV with their favorite cable or satellite channels. We also provide community operated transportation for outings and appointments, as well as a computer center for staying connected.
Mealtimes are a highlight at White Oak Manor - Burlington with our restaurant-style dining experience. Residents can savor delicious meals prepared by our skilled staff and accommodate special dietary restrictions. For those who prefer to cook for themselves, we offer fully furnished apartments with kitchenettes.
Staying active and engaged is important to us, which is why we have a fitness room, gaming room, and outdoor space for residents to enjoy. Our small library provides a quiet space for reading and our wellness center offers programs to support mental well-being.
Care services at White Oak Manor - Burlington include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also provides medication management and follow specialized diets like diabetes diets.
Residents can take part in a variety of activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are available to assist with any needs or requests that may arise.
In addition to our amenities and care services, White Oak Manor - Burlington is conveniently located near cafes, pharmacies, physicians' offices, and restaurants making it easy for residents to access their daily necessities.
At White Oak Manor - Burlington, we strive to create a welcoming environment where residents feel supported and engaged while receiving the personal care they require.
White Oak Manor - Burlington is located at 323 Baldwin Road, Burlington, NC 27217 in Caswell County, North Carolina
White Oak Manor - Burlington on seniors.fyi includes 6 photos including images showing interior, bedroom, porch, rocking chairs, landscaping, living room, television, decor, and more.
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Interior
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Building
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Outdoor Seating
