Universal Health Care - Brunswick

Pros

• The staff members are very nice and very helpful.
• They keep me well informed; they have been calling me.
• It's a very nice facility, well kept, and clean.
• They did a very good job.
• The nurses are great.
• The staff was outstanding! They promptly responded to his needs, as well as the need of his wife and daughters.
• Staff is friendly and caring. Any needs were handled quickly and efficiently.
• On my first visit, his floor nurse stated we didn't have to take any precautions it was ok to enter the room without gowns, gloves, or mask.
• My mother was given outstanding care. She has some memory impairment and blood sugar issues. The nurse at Universal were on top of their game, they took care of her so well.
• If my mother has to be placed in a facility again, she will go back to Universal Health Care of Brunswick.

Cons

• The food is not able to be distributed at a reasonable time, resulting in cold meals.
• There are no activities at this facility, which is crucial for rehab and well-being.
• The activities director and assistant were let go without a replacement in place.
• The verbal response to a relative's care was not satisfactory, leading to a written grievance.
• The nursing care at this facility was not satisfactory, with problematic interactions reported by the patient and their roommate.
• Some staff members were reported to be negligent or inappropriate in their behavior towards patients.
• Quality of care at this facility varied greatly depending on the specific staff members serving the wing.
• Medications were not properly administered or returned home during one visit, causing concerns about safety.
• Staff members did not assist an elderly patient with clothes or bathing until requested by a doctor.
• Staff members ignored requests for help and appeared overmedicated or depressed themselves.
• Records were difficult to obtain from the facility despite multiple requests from both the patient's family and their medical office.
• The facility lacked quality care and simple courtesy for an elderly patient, causing distress and unhappiness.
• Some staff members felt entitled to use personal items meant for residents' use without permission.
• Certain staff members at the facility exhibited poor behavior and management needs to address these issues.
• Despite being new and clean, some office staff members were described as hateful by a reviewer.

Review

Universal Health Care in Brunswick has received mixed reviews from residents and their families. Many people have praised the employees at the facility, including the front desk staff, caregivers, nurses, and cleaning personnel. However, there seem to be some issues with the distribution of food, resulting in cold meals due to staffing shortages.

One major concern expressed by multiple reviewers is the lack of activities at Universal Health Care. It appears that the facility let go of their activities director several months ago, and a replacement was not promptly hired. This has left residents without crucial rehabilitation and well-being activities. Despite some reviewers volunteering their services to fill this gap, it seems that no action has been taken.

Another reviewer was dissatisfied with the care provided to their relative and had to submit a formal grievance. They felt that their family member did not receive adequate healthcare and would not recommend the facility to others.

On a more positive note, one individual spent over three weeks at Universal Health Care for rehabilitation after surgery and had a pleasant experience overall. They commended the staff for their welcoming attitude and credited them for helping them regain strength during therapy sessions.

However, another reviewer had a highly negative experience with nursing care at Universal Health Care. They reported instances of inappropriate behavior from certain CNA's and nurses, including whispering affectionate words while rubbing their relative's bottom and attempting to administer narcotics against explicit instructions. The reviewer also mentioned staff members ridiculing patients and ignoring calls for help. They described an atmosphere where nurses socialize instead of attending to residents' needs.

Despite these mixed reviews regarding staff performance, many reviewers commented positively on the cleanliness and appearance of Universal Health Care. The facility is described as clean and well-kept.

There were differing opinions about the quality of food provided at Universal Health Care. While one resident was pleased with it, another mentioned that their husband only ate half of his meals due to dissatisfaction with the taste.

In conclusion, Universal Health Care in Brunswick has received both positive and negative feedback. While the employees have been praised by some for their kindness and helpfulness, concerns have been raised about staffing shortages affecting food distribution and the lack of activities, which are crucial for residents' well-being and rehabilitation. The negative experiences mentioned include issues with nursing care, inappropriate behavior, and delays in responding to residents' needs. On the other hand, positive aspects mentioned include the facility's cleanliness and physical appearance.

Physicians

• McCarthy Tracey N DO - Novant Health Medical Group (1.1 miles)
• Novant Health Oceanside Family Medicine (1.1 miles)
• Novant Health OB/GYN (1.1 miles)
• Eastern Nephrology Ass (2.8 miles)
• Allergy Partners of Coastal Carolina (2.8 miles)
• Leighton Orthopaedics & Sports Medicine, PC (2.8 miles)
• Summit Plastic Surgery and Dermatology (2.9 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (2.2 miles)
• Hardee's (2.3 miles)
• McDonald's (2.5 miles)
• Subway (4.6 miles)
• Chick-Fil-A (7.8 miles)
• Beaches N Cream (7.9 miles)
• Archibald's Deli & Rotisserie (7.9 miles)

Pharmacies

• Galloway Sands Pharmacy (2.9 miles)
• Thomas Drugs (9.3 miles)
• Coastal Drug Store (9.4 miles)
• Thomas Drugs (9.5 miles)
• CVS Pharmacy (12.2 miles)
• Thomas Drugs (12.5 miles)
• Walgreens (12.6 miles)

Hospitals

• Brunswick Novant Medical Center (5.5 miles)

Cafes

• Tee Time Cafe (8.5 miles)
• Ocean Boulevard Coffee (8.6 miles)
• Starbucks (8.7 miles)
• Cafe Koa (15 miles)
• Drift (15.1 miles)

Parks

• Mulberry Street Park (9.3 miles)
• Shallotte Township District Park (11 miles)
• Oak Island Park (11.1 miles)
• Ferry Landing Park (13 miles)
• Ocean Ridge Bocce courts (14.3 miles)
• Ocean Isle Beach Park (14.8 miles)
• Town Center Park (15.2 miles)

Theaters

• Surf Cinemas (12.4 miles)

Places of Worship

• Ocean View United Methodist Church (12.7 miles)
• Sacred Heart Catholic Church (13.2 miles)

Transportation

• Odell Williamson Municipal Airport (60J) (14.5 miles)