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3.2 from 43 reviews
5 stars
24
4 stars
0
3 stars
0
2 stars
0
1 stars
19
Overall Review of Waterville Residential Care Center
common14 reviews mention this
Staff support stands out most
Residents and families frequently describe staff as compassionate, attentive, and focused on comfort.
Many reviews praise the staff for being kind and supportive, including nurses and therapists, with families thanking them for day-to-day care. Several residents also describe feeling welcomed and treated like family, not just a patient. A few reviewers note that the experience is not perfect and that follow-up matters, but they still highlight strong communication when concerns were raised.
common3 reviews mention this
Therapy and rehab progress
Multiple residents describe meaningful gains from the therapy team.
Several reviews talk about therapy helping residents regain strength and mobility, including rehab after serious injuries. People also mention OT and PT staff being helpful, with one reviewer specifically thanking the OT and PT departments for getting them back on their feet. While some negative reviews complain about neglect-related delays, the more positive experiences consistently point to hands-on therapy support.
differentiator2 reviews mention this
Food quality and dining experience
Dining is a frequent bright spot, and the community offers restaurant-style meals.
Reviewers mention the kitchen staff and overall food quality, describing meals positively during stays. That matches the community’s dining setup, which includes restaurant-style dining in its offering. Even in mixed reviews, food-related comments tend to be positive, while most criticisms focus on care and responsiveness rather than meals.
caveat2 reviews mention this
Cleanliness is a recurring complaint
Some residents and families report serious cleanliness problems.
A couple of reviews describe the facility as unclean, including concerns about residents’ clothing and overall cleanliness. One reviewer says call-related issues went along with that experience, while another focuses on the environment itself. These accounts stand in sharp contrast to other reviews that describe a very clean building.
caveat5 reviews mention this
Care delays and call-bell concerns
Several negative reviews describe neglect, delays, or trouble getting help.
Multiple low-rating reviews describe families waiting longer than expected for assistance after ringing call alarms, along with accounts of residents being left in soiled garments or sitting without help. One reviewer also describes call systems being difficult to use and adds claims about resulting health complications. While other reviews describe excellent care and responsiveness, these negative experiences consistently point to breakdowns in day-to-day follow-through.
caveat2 reviews mention this
Limits on resident phones
Some families say residents had limited access to phones.
A few reviews report that residents were not allowed personal phones or other personal items, making communication harder. Another reviewer describes difficulty getting updates about a loved one’s status, citing restrictions related to who was permitted to receive information. Other reviews are more positive about staff and casework, but these communication-related accounts are consistently negative.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
92 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Barton Memorial Family Health Center of Community Memorial Hospital (0.3 miles)
St Elizabeth Medical Group (0.3 miles)
St Elizabeth Health Center Office (0.3 miles)
Faxton-St Luke's Healthcare (0.5 miles)
St Elizabeth Medical Group (7.9 miles)
Jennifer Smith (8.1 miles)
Lester Lisa M DDS - Lester Lisa M PC DDS (8.5 miles)
Waterville Residential Care Center on seniors.fyi includes 8 photos including images showing building, landscaping, clouds, architecture, trees, garden, interior, wheelchair, and more.
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Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
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92 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Personalized care in a serene, well-equipped assisted living setting.
Compassionate Conversations: How to Comfort Someone Who Is Grieving
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention
