Waterville Residential Care Center
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220 Tower Street, Waterville, NY 13480
For more information about senior living options: (844) 490-3973
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The staff, owner, and facility in Waterville are described as the best, with residents being cared for and loved. The professionals are praised for knowing what they are doing and guiding patients to work hard to improve. The OT and PT departments are highlighted for exceptional care and for helping patients regain independence. Dr. Jeffers and the Waterville staff are described as incredible, dependable, and able to solve problems. The Activities Director is noted for pride in resident care and for hosting lovely activities for residents and families. The facility is described as very clean with excellent food and a welcoming, home-like atmosphere. The staff across roles - from kitchen to nursing - are praised for exceptional care and compassion. Waterville Residential is highly recommended for long-term care or short-term rehab.
The care was less than adequate. This place sucks. They wouldn't want a cat to be admitted here. The facility is worse than terrible; residents were neglected and left in soiled garments for hours. They hid the call button so help could not be summoned. A staff member took a resident's wallet and personal belongings. Family members were not informed about the patient's condition and could not speak to staff. The patient contracted infections, bedsores, and a rash while there. They could not assist with discharge transport due to liability concerns. The place has been described as an elderly detention center where residents are mistreated. Residents had to wait 30?40 minutes to get help after ringing a bell. The facility is filthy and unsanitary; alarms went unanswered for long periods. A wound care nurse was reported as unprofessional.Across the collection of reviews for Waterville Residential Care Center in Waterville, NY, readers encounter a wide spectrum of experiences. Some accounts sing with gratitude, admiration, and relief at the care received, while others recount deeply troubling neglect, mismanagement, and distressing conditions. The resulting portrait is that of a facility that clearly means a great deal to many families and residents, but one in which serious concerns have also been raised by a number of visitors and former patients.
On the positive side, many reviewers praise the people who work there. Some describe the staff, owner, and facility as "the best" in Waterville, expressing confidence that a family member will be cared for and treated with love. Comments highlight the professionalism and compassion of the team, noting that staff know when to be kind and when to push residents to improve. In particular, the therapy departments receive repeated commendation. One reviewer attributes a near-miraculous recovery to the rehab team, especially the OT and PT staff, and specifically credits Lori in physical therapy for helping with home-based care. Others praise the overall environment: clean buildings, good food, and attentive office personnel. A number of families express gratitude for the care their loved ones received from Dr. Jeffers and the broader medical staff, describing experiences of renewed independence and meaningful progress toward coming home.
The positive sentiment is not limited to traditional therapy and medical care. Several comments celebrate the facility's dedication to resident well-being through engaging activities and a sense of community. An Activities Director is singled out for inviting the community and even outside visitors (including a goat therapy event) to brighten residents' days. The goat yoga visit and other activities are described as evidence that staff take real pride in caring for residents and making their faces light up with joy. The staff's ability to provide that warmth - even amid the risks and pressures common to elder care - appears to be a defining strength for many families who felt their loved ones were treated with dignity and kindness.
However, a substantial portion of the reviews express serious concerns that cannot be overlooked. The most stark and recurring accusations portray neglect and insufficient oversight. Some reviewers claim that relatives were left in soiled garments for long periods and that call buttons were hidden or unavailable, making it hard for residents to obtain help when needed. Allegations include poor communication with families, with claims that important information about a loved one's condition was not shared promptly. In one particularly troubling account, a son describes his father's decline after a move to the facility, detailing neglectful conditions that left him immobile, with bedsores, infections, and a lack of timely assistance. Personal belongings were reportedly mishandled or taken, and there are mentions of confusion and delays around discharge planning and transportation, with liability concerns cited as a barrier to timely discharge.
Other reviewers describe an atmosphere that felt more punitive than supportive. Language used by some commenters conveys a sense of confinement and harsh treatment, including statements that residents were treated like inmates and that the facility could resemble an "elderly detention center." Several accounts describe experiences of long waits for assistance, with call bells answered only after extended periods of time. There are mentions of rooms and supplies being poorly managed, including complaints about cleanliness and equipment availability. Some reviews recount that personal devices or freedoms, such as cell phones, were restricted, with residents unable to contact families easily; in one case, a wound care nurse's conduct was called into question by a family member.
Discomfort is not limited to individual incidents, but also encompasses system-level concerns. A few reviews point to broader issues such as staffing shortages and inconsistent quality of care, noting that even in a facility with many devoted staff members, the patient experience can vary significantly from day to day. There are references to liability concerns shaping decisions about discharge and transportation, sometimes leaving families to navigate complex logistics themselves. In one intense narrative, the family describes navigating emergency moves and regulatory complications after leaving Waterville, ultimately seeking Alternate Protective Services involvement. These stories emphasize the vulnerability of residents during transitions and the real consequences when coordination falters.
Amidst the conflicting experiences, several reviewers express hope and appreciation for the people who do deliver compassionate care. Some families specifically mention that their loved ones benefited from attentive, specialized treatment, and they acknowledge the significant improvements and the sense of safety they felt at times during their stay. Even among the more critical voices, there are moments of recognition for staff who went above and beyond, and for teams that managed to maintain a sense of home and dignity under challenging circumstances. The overall tone suggests that Waterville Residential Care Center can be a source of comfort, support, and recovery for some residents and families, while also being a place where serious concerns have been raised by others.
In sum, Waterville Residential Care Center appears to be a place where care quality is highly individualized. For some families, the facility feels like a trusted, caring home with excellent therapy teams, attentive nurses, clean facilities, and engaging activities that bring joy and progress. For others, it represents a stark warning about neglect, miscommunication, and mistreatment, with harrowing stories of prolonged discomfort, loss of dignity, and inadequate response to urgent needs. Anyone considering the center would do well to weigh these diverse experiences, seek firsthand updates, and assess a current, solutions-oriented care plan that prioritizes clear communication, timely responsiveness, and rigorous attention to residents' safety and well-being.
92 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waterville Residential Care Center is an assisted living community located in the serene and picturesque town of Waterville, NY. Our community offers a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our residents have access to a beauty salon, where they can indulge in pampering treatments and get their hair styled. They can also relax in their private rooms while enjoying cable or satellite TV. For those who need transportation for non-medical purposes or doctor's appointments, we provide community-operated transportation arrangement services.
Our computer center allows residents to stay connected with loved ones and access the internet at any time. Our dining room offers restaurant-style dining, providing nutritious and delicious meals prepared by our skilled kitchen staff. We cater to special dietary restrictions and offer diabetes diets as well.
Maintaining physical fitness is important for overall well-being, which is why we provide a fitness room equipped with exercise equipment. Residents can also enjoy various activities in our gaming room or spend time in our small library.
At Waterville Residential Care Center, we understand the importance of mental wellness. We offer mental wellness programs that provide support and engagement for our residents. We also have a wellness center where residents can receive assistance with activities of daily living such as bathing, dressing, and transfers.
Our dedicated staff ensures 24-hour supervision and assistance with medication management. Housekeeping services are provided to maintain a clean environment for our residents. Additionally, move-in coordination services are available to ease the transition into our community.
Residents can make use of outdoor spaces including gardens to enjoy fresh air and tranquility. Wi-Fi/high-speed internet is accessible throughout the community, enabling residents to stay connected with loved ones virtually.
We strive to create a vibrant atmosphere by offering scheduled daily activities, resident-run activities, fitness programs, and planned day trips. Our concierge services are always available to assist residents with any requests or inquiries they may have.
Within close proximity to our community, there are four physicians and one restaurant. Residents also have the convenience of five places of worship nearby for spiritual support.
Waterville Residential Care Center is committed to providing exceptional care and creating a warm and inviting environment for our residents. With our wide range of amenities and care services, we strive to enhance the quality of life for each individual in our community.
Waterville Residential Care Center is located at 220 Tower Street, Waterville, NY 13480 in Oneida County, New York
Waterville Residential Care Center on seniors.fyi includes 8 photos including images showing building, landscaping, clouds, architecture, trees, garden, interior, wheelchair, and more.
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