Overall Review of Troy Center For Rehabilitation And Nursing
caveat8 reviews mention this
Hard to reach by phone
Residents and families describe trouble reaching the facility by phone and on-call systems.
A recurring complaint is that families canât get through when they call, including on a patientâs unit. Several reviews also mention delayed or missed responses to call lights, with people waiting for help long enough to become worried. In the most serious accounts, families describe escalating to external help because they couldnât reach staff. While some reviewers praise communication and responsiveness, the concerns about access to the phone and call responses show up repeatedly in the negative reviews.
caveat12 reviews mention this
Cleanliness and odor concerns
Multiple reviews describe unsanitary conditions and strong unpleasant odors.
Many negative reviews focus on the facility being dirty or poorly kept, with descriptions ranging from stained or soiled linens to floors and rooms that look neglected. Several reviewers specifically mention urine odor, sometimes describing it as present for days. A few accounts add more detail about pests or visible mess, and connect those issues to resident neglect. Positive reviews exist, but cleanliness and odor remain a consistent theme across the unfavorable feedback.
common15 reviews mention this
Staff care and teamwork stand out
Many residents and families describe caring, attentive staff and supportive help.
Across the reviews, positive experiences repeatedly point to staff being helpful, kind, and responsive to questions or concerns. Several accounts describe nurses and aides taking time to talk with families, explaining whatâs happening, and treating residents with respect. There are also mentions of teamwork, including aides stepping in when the unit was short-staffed. At the same time, a subset of reviews strongly contradict that with complaints about missed calls and delays, so the staff experience appears mixed depending on the situation.
common6 reviews mention this
Rehab and therapy get praise
Reviews frequently praise PT and OT and the rehab progress they saw.
A number of reviews highlight physical therapy and occupational therapy as a standout part of the stay. Some residents describe arriving unable to walk and making gains with therapy and daily sessions, while others call the rehab program strong. Even among otherwise critical reviews, a few acknowledge that therapy times or therapists were good. This theme aligns with the facility offering wellness-focused programming such as a fitness room and scheduled daily activities.
caveat5 reviews mention this
Food is inconsistent
Several reviews describe dining quality as bland, late, or hard to eat.
Some families call the food terrible or inedible, while others say it was bland and required bringing additional food in. There are also mentions of meals arriving late. A smaller number of reviews say the food is okay, but âquestionableâ or not a highlight, which helps explain why the dining feedback feels uneven. The community does offer restaurant-style dining, which is a better fit for the more positive dining notes than the harshest complaints.
caveat4 reviews mention this
Medication and call delays
Some reviews describe delays or problems getting medications when needed.
Several negative accounts describe pain medication being delayed or nurses being unable to access orders in time. Other reviews mention medication being handled inconsistently, including concern about accuracy compared with usual prescriptions. A few accounts connect the timing problems to resident discomfort and urgent needs. Even with this, some positive reviewers say nursing staff were devoted and responsive, so the medication experience is not described the same way in every review.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
80 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Activities off-site
Activities on-site
Air-conditioning
Beautician on-site
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Albany Cty (6 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Meals provided
Special dietary restrictions
Activities
Activities off-site
Activities on-site
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This area of Troy, New York, offers convenient access to a variety of healthcare services, including physicians, pharmacies, and hospitals within a few miles. The presence of multiple restaurants and cafes provides opportunities for dining out or enjoying a meal with family and friends. Additionally, the proximity to parks allows for outdoor recreation and leisurely strolls. The availability of transportation options such as Amtrak and CDTA bus stops ensures easy travel for seniors looking to explore the surrounding areas. Overall, this neighborhood offers a blend of essential amenities and leisure activities that cater to the needs and interests of individuals considering senior living in Troy.
Physicians
South Troy Health Center Fax (0.3 miles)
Ophthalmic Consultants of The Captial Region (2.7 miles)
Northeast Health (2.8 miles)
Troy Medical Group (2.9 miles)
LasikPlus Vision Center (3.6 miles)
Albany New York LASIK & PRK Laser Eye Surgery - LasikPlus (3.6 miles)
Newtonville Pediatrics & Internal Medicine (3.7 miles)
Pharmacies
Market 32 (0.3 miles)
Rite Aid (0.3 miles)
Walgreens (2.3 miles)
Rite Aid (3.1 miles)
CVS Pharmacy (3.9 miles)
Walgreens (4.1 miles)
CVS Pharmacy (4.6 miles)
Restaurants
Burger King (1.1 miles)
Rare Form Brewing Company (2.2 miles)
Brown's Brewing Company (2.7 miles)
Sonic Drive-In (3 miles)
Lost & Found (3.4 miles)
Nine Pin Cider (3.4 miles)
Wolff's Biergarten (3.5 miles)
Hospitals
The Eddy (2.2 miles)
Samaritan Hospital (2.8 miles)
The Pain Management Center At Albany Memorial Hospital (3.1 miles)
Troy Center For Rehabilitation And Nursing on seniors.fyi includes 5 photos including images showing interior, reception, office, windows, bedroom, healthcare, wheelchair, dining, and more.
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80 resident community capacity
Skilled Nursing Facility
Activities off-site
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Albany Cty (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
High acuity care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring, friendly staff in a clean, welcoming environment with adequate rooms and engaging activities.
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