Roscoe Community Nursing Home

Pros

• The staff are absolutely the most compassionate and dedicated people imaginable.
• The facility is described as a blessing to its residents.
• Roscoe Community Nursing Home is credited with saving the mother's life.
• The staff are excellent and treat residents with TLC.
• The nursing staff are kind and compassionate and strive to their very best.
• The recreation staff works together and involves residents and their loved ones.
• Meals are prepared and served with the proper assistance to all residents.
• Families and friends can join residents for meals and share in their care.
• The residents seem to be happy.

Cons

• The facility has no cleaning crew and an absurd nurse-to-patient ratio, leading to dirty conditions.
• There is a persistent urine smell in the hallways and dirty, sticky floors.
• Physical therapy is of poor quality and occupational therapy is only via telehealth.
• Residents frequently cry out for help and go hours without assistance, especially in the evenings.
• In-room sinks intermittently discharge black muddy water.
• Staff failed to listen and provided improper care and medications, contributing to a resident's death.
• Communication with the facility is awful; inquiries are not answered promptly or effectively.
• Residents are left alone after falls for hours, risking further harm.

Review

The reviews surrounding Roscoe Community Nursing Home stretch from rapture to alarm, painting a complex portrait of a facility that elicits intensely divergent experiences. On one end, families describe a place where compassionate staff, spiritual services, and meaningful activities provide real comfort and even lifesaving care. On the other, others recount trafficking through neglect, poor oversight, and safety lapses that leave residents at risk and families sleepless with worry. Taken together, the narratives suggest a facility whose quality and reliability seem to swing dramatically, sometimes hour by hour or unit by unit, depending on who is on shift and which process is being followed.

A substantial portion of the feedback centers on staffing and cleanliness. Several reviewers decry a non-existent cleaning crew and an alarmingly high nurse-to-patient ratio, accompanied by a pervasive odor of urine and dirty, sticky floors in the halls. Reports of residents calling out for help lasting for hours, especially in the evenings, highlight concerns about safety and timely assistance. Water quality in patient rooms is also cited as a troubling indicator of overall maintenance, with intermittent muddy water from sinks described as both unsettling and unacceptable. In short, these reviewers frame the physical environment and staffing as foundational problems that undermine daily care and dignity.

Safety and medical care emerge as another point of contention, illustrating a troubling spectrum. Some families claim dire outcomes: improper care, a failure to administer the correct medications, and severe medical crises, such as a patient with a blood sugar reading of 550 and fourteen days without a bowel movement. There are accusations that staff attempted to administer fish, despite a known severe allergy, and that decisive family intervention was required to prevent harm. These accounts are juxtaposed with contrasting experiences - one review that speaks of a sister who was treated as "a princess" and whose life was prolonged by attentive care, and another that attributes a parent's death to neglect or mismanagement. The range of medical anecdotes suggests inconsistent adherence to treatment plans and a perceived gap between expectation and execution in critical moments.

Communication, responsiveness, and respect for residents' autonomy also appear as recurrent themes. Several families recount poor communication, unreturned emails or calls, and difficulty coordinating visitation or receiving timely care updates. The perception that some staff are overworked - yet still appear dismissive when approached - further compounds frustration. The issue of therapy is notably mixed: some residents experience valuable rehabilitation work, while others report that therapy is halted when progress stalls, sometimes leading to increased falls and weight gain due to a lack of structured, supportive interventions. These experiences illuminate the fragile balance between encouraging independence and providing sufficient, proactive assistance for those with progressive conditions.

Yet the narrative is not uniformly bleak. A parallel thread of reviews is deeply affirming, praising Roscoe Community Nursing Home's residents as well cared for by a dedicated cadre of nurses and aides. Families recount compassionate, loving interaction, and routines that reinforce dignity and person-centered care. Some reviewers celebrate the facility as a blessing that saved a loved one's life, with staff who demonstrate patience, TLC (tender loving care), and empathy that makes residents feel cherished. The recreation programs, involvement of families in activities, and opportunities for spiritual services and religious support are highlighted as meaningful, with meals and shared dining experiences framed as inclusive and community-building. For these families, Roscoe is a place where residents are treated with kindness and where the atmosphere feels safe, supportive, and genuinely focused on well-being.

Several entries illustrate the paradoxical nature of eldercare: facilities can be at once a sanctuary for some and a source of profound worry for others. There are claims of overworked staff doing their best under challenging conditions, occasional theft of personal belongings, and inconsistencies in basic routines like daily showers. At the same time, there are testimonials of staff who go the extra mile, administrators who listen when concerns are raised, and a culture that encourages family involvement and transparency around care decisions. This dualism underscores a broader reality in long-term care: outcomes are not uniform, and the quality of experience can hinge on units, shifts, leadership responses, and the specific caregiving team assigned to a resident at any given time.

In sum, the collection of reviews portrays Roscoe Community Nursing Home as a facility with a wide spectrum of experiences. For some families, the staff's dedication, compassionate care, and opportunities for meaningful engagement offer genuine solace and improved quality of life for their loved ones. For others, serious concerns about cleanliness, safety, communication, medical management, and overall governance prompt deep anxieties about ongoing residency. The overarching takeaway is that potential residents and their families should approach this facility with careful due diligence: visit multiple times, speak with frontline staff and administrators, examine the specifics of a resident's care plan, and seek out independent assessments or outside voices to gain a balanced view of what life at Roscoe might be like for a loved one.

This area of Roscoe, New York, offers a variety of amenities and services that cater to senior living. With several restaurants nearby such as Courtyard and Rockland House, seniors can enjoy dining out without having to travel far. Additionally, there are places of worship like United Church of Roscoe and Livingston Manor United Methodist Church for spiritual fulfillment. Pharmacies such as The Medicine Shoppe Pharmacy are conveniently located for easy access to medications. Transportation options including the Shortline Bus Stop and U-Haul Neighborhood Dealer make getting around town simple. Parks like Renaissance Park provide opportunities for outdoor recreation, while cafes like Main Street Farm offer cozy spots to relax and socialize. Medical facilities such as Crystal Run Healthcare Liberty and Valley Cardiovascular Assoc PC ensure that seniors have access to quality healthcare services. Overall, this area of Roscoe provides a well-rounded community suitable for senior living with its range of amenities and services available.

Restaurants

• Courtyard (0.8 miles)
• Rockland House (0.9 miles)
• Northern Farmhouse Pasta (1.3 miles)
• Roscoe Diner (2 miles)
• Catskill Brewery (5.6 miles)
• Upward Brewing Company (5.9 miles)
• The Arnold House (6.3 miles)

Places of Worship

• United Church of Roscoe (1.7 miles)
• Livingston Manor United Methodist Church (5.8 miles)
• St Aloysius/Gate of Heaven (5.9 miles)
• Colchester Community United Methodist Church (9.4 miles)
• Church of the Holy Family (9.5 miles)
• United Reformed Church (10.7 miles)
• St Pauls Mission United Reform Church (10.7 miles)

Pharmacies

• The Medicine Shoppe Pharmacy (1.9 miles)
• Jeff Pharmacy (12.5 miles)
• Sullivan Pharmacy (13.5 miles)
• Good Neighbor Pharmacy (14.5 miles)
• K & K Pharmacy (14.5 miles)
• Medicine Shoppe #1576 (15.3 miles)
• Riverside Remedies (15.5 miles)

Transportation

• Shewolf Taxidermy (4.9 miles)
• Shortline Bus Stop (13.9 miles)
• U-Haul Neighborhood Dealer (15.2 miles)
• Artistic Creations Taxidermy (15.6 miles)
• Sullivan County Airport (18.6 miles)

Parks

• Renaissance Park (5.7 miles)
• Bethel Town Park (17.8 miles)

Cafes

• Main Street Farm (5.8 miles)
• Yiasou Cafe (15.4 miles)
• Cafe Marguerite (18.6 miles)
• Crazy River Cafe & Deli (18.9 miles)
• Bethel Market Cafe (19.1 miles)
• The Fat Lady Cafe (19.3 miles)

Physicians

• Livingston Manor Family Health Center (5.9 miles)
• Liberty Pediatrics PC (14.2 miles)
• Crystal Run Healthcare Liberty (15.3 miles)
• Crystal Run Healthcare (15.4 miles)
• Valley Cardiovascular Assoc PC (15.4 miles)
• Liberty Medical Group (15.5 miles)
• Catskill Orange Orthopaedics (15.5 miles)

Theaters

• Callicoon Theater (15.4 miles)

Hospitals

• Grover M. Hermann Hospital (16.8 miles)
• Catskill Regional Medical Center (16.8 miles)
• Margaretville Memorial Hospital (18.8 miles)
• Margaretville Hospital (18.8 miles)