Port Chester Nursing & Rehab

Pros

• The entire staff at The Enclave went out of their way to make one resident feel welcome and comfortable during her ongoing illness.
• At the end of her life, the staff provided exceptional care and accommodated the family's requests with kindness.
• A family member appreciated the efforts made by the facility to ensure their loved one felt comforted in her final days.

Cons

• The rooms are outdated and do not match the photos of the lobby.
• There is a persistent gas odor in the elevator.
• The dining area is filthy, with cleanliness only noted after complaints about patient maltreatment.
• A social worker dismissed concerns about a patient's bedsore, questioning the validity of evidence provided by family.
• Residents are poorly cared for and often left in common areas without proper attention or stimulation.
• Many staff members lack adequate qualifications, leading to potential miscommunication and inadequate care.
• Meals served are subpar, described as unfit even for animals.
• Management appears more focused on profits than on providing quality care for residents.

Review

In recent reviews of The Enclave, a senior care facility, a troubling narrative emerges concerning the quality of care and living conditions for residents. While some family members express gratitude for the attention their loved ones received, many others voice serious concerns regarding cleanliness, staffing levels, and overall treatment. The dichotomy in experiences raises significant questions about the facility's ability to maintain consistent standards that prioritize the well-being of its elderly occupants.

One recurring criticism is the disconnection between the facility's polished public image and the reality within its walls. Several reviewers noted that while the lobby appears modern and appealing, this facade does not extend to the patient rooms. Descriptions of dated interiors contrast sharply with promotional photographs, indicating a lack of maintenance and genuine concern for resident comfort. This discrepancy creates an unsettling atmosphere, wherein families may feel misled about what their loved ones will actually experience when they move into The Enclave.

Health and hygiene are major themes in these accounts. Multiple patrons shared alarming observations about cleanliness—or lack thereof—especially in common areas like dining spaces. One reviewer spoke about filthy conditions in the dining area, contrasting this with a brief moment of tidiness that followed complaints regarding patient mistreatment. Another described basic sanitation supplies as inadequate or entirely absent; for example, one resident’s room lacked tissues entirely while hand sanitizer was only available in the lobby. Such lapses raise urgent questions about infection control and general oversight within this care environment.

Compounding these health concerns is a reported understaffing issue that leaves residents vulnerable during crucial times. Reviewers highlighted instances where only two registered nurses (RNs) were available to cover an entire shift on evenings and weekends. Many expressed alarm over how such limited resources could adequately address residents’ needs or provide even basic care standards. Some also pointed out that nursing staff appeared to be underqualified for their roles since several leading positions were held by individuals without bachelor’s degrees—a critical credential in any medical setting.

Among factors provoking frustration was a perceived indifference from management toward quality care, which appeared secondary to financial considerations. One reviewer lamented that what was marketed as “gourmet food” fell far short of any acceptable standard—so much so that they wouldn’t serve it even to a pet. This sentiment encapsulates broader worries concerning how decisions made by administrators directly affect day-to-day operations and ultimately influence residents’ quality of life.

Amidst these overwhelmingly negative assessments are isolated instances where families reported positive experiences related to end-of-life care or general attentiveness from certain staff members toward their relatives' comfort during illness. However, these positive notes seem overshadowed by pervasive dissatisfaction across multiple areas—from cleanliness and safety to consistency in staff training and effective communication among caregivers—which appear to characterize life at The Enclave too frequently.

The collective voices expressing caution against placing loved ones at The Enclave resonate powerfully amid contrasting narratives of individual experiences with healthcare services within this facility. For families seeking assistance for aging relatives, it remains vital to conduct thorough research into potential placements instead of relying solely on outward appearances or misleading marketing materials—a lesson underscored by numerous reviewers who hope others do not endure similar distressing situations as those documented in their accounts.

Located in Port Chester, New York, this neighborhood offers convenient access to a variety of amenities essential for senior living. With multiple CVS pharmacies within a short distance, transportation options such as the Rye and Port Chester train stations nearby, and top-rated hospitals like St Vincent's and White Plains Hospital within a few miles, residents can easily take care of their health needs. Additionally, the area features theaters like AMC Port Chester 14 for entertainment, diverse dining options ranging from Bartaco to City Limits Diner, and tranquil parks such as Rye Town Park for leisurely walks. For spiritual fulfillment, there are several places of worship like the Basilica Of St John The Evangelist nearby as well. Overall, this neighborhood provides a well-rounded environment suitable for seniors looking for convenience and comfort in their daily lives.

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.6 miles)

Transportation

• Metro North - Rye Train Station (0.6 miles)
• Port Chester Train Station (0.8 miles)
• Metro North - Harrison Train Station (2.2 miles)
• Greenwich Station (3.3 miles)
• Cos Cob Metro-North Train Station (4.7 miles)
• Million Air White Plains (5.1 miles)
• Signature Flight Support (5.2 miles)

Hospitals

• Northeast Medical Group Family Medicine - Rye Brook (0.8 miles)
• St Vincent's Hospital-Westchester (1.7 miles)
• Greenwich Hospital (3.7 miles)
• Bendheim Cancer Center (3.8 miles)
• Burke Rehabilitation Hospital (4.2 miles)
• White Plains Hospital (5.3 miles)
• Stamford Hospital (7.8 miles)

Theaters

• AMC Port Chester 14 (0.9 miles)
• Alamo Drafthouse Yonkers (7.7 miles)

Restaurants

• Bartaco (1.1 miles)
• Kneaded Bread (1.2 miles)
• Pepsico (3 miles)
• Roosters Market (4.5 miles)
• McDonald's (6.1 miles)
• City Limits Diner (6.1 miles)
• Serafina (6.9 miles)

Physicians

• Westmed Medical Group (1.5 miles)
• ONS - Orthopaedic & Neurosurgery Specialists (2.4 miles)
• HSS Westchester (2.9 miles)
• Digestive Disease & Nutrition Center of Westchester (3.3 miles)
• Greenwich Medical Building (3.7 miles)
• WestMed (4.3 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (4.7 miles)

Parks

• Rye Town Park (2.3 miles)
• The Arbors (2.6 miles)
• Great Captain Island (2.9 miles)
• Bruce Park (3.5 miles)
• Havemeyer Fields (3.6 miles)
• Cos Cob Park (4.8 miles)
• Tibbets Park (5.3 miles)

Cafes

• State Of The Art Coffee (3.1 miles)
• Coffee For Good (4.1 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (4.7 miles)
• Starbucks (5.4 miles)
• Starbucks (6.6 miles)
• Starbucks (6.8 miles)
• Starbucks (6.9 miles)

Places of Worship

• Basilica Of St John The Evangelist (8.2 miles)
• Stanwich Congregational Church (8.4 miles)