King Street Home

Pros

• The staff at King Street Rehab is described as friendly, caring, and professional, creating a supportive atmosphere for residents and their families.
• Many reviewers praised the cleanliness and pleasant environment of the facility, noting its bright and cheerful decor with beautiful views.
• The physical and occupational therapists received high marks for their expertise, encouragement, and dedication to helping patients recover.
• Family members expressed gratitude for the attentive care provided by the nurses and aides during challenging times.
• Residents are kept engaged with various activities like music, trivia, bingo, and puzzles, ensuring they do not sit alone throughout the day.
• Several reviews highlight positive personal experiences, emphasizing improved health outcomes and satisfaction with care received during rehabilitation stays.
• Communication from management was appreciated by some families, reinforcing trust in the actions of the staff regarding their loved ones' care.

Cons

• Most of the staff is amazing but the facility is dangerously understaffed, leading to long wait times for assistance.
• Aides were uncaring and even mean at times, making patients wait and yelling at them.
• Communication from management was poor, with messages left unanswered and no call backs on important issues.
• There were instances of hostile treatment from some staff members towards residents.
• Medications were often wrong or delivered late, leading to serious concerns about patient care.
• A resident suffered a fall after screaming for help for hours, resulting in broken ribs and hospitalization.
• One family member's negative experience involved weight loss, infection, and lack of prescribed medications during their stay.
• Overall management seemed more focused on payment rather than providing quality care to residents.

Review

When it comes to choosing a rehabilitation and long-term care facility, King Street Rehab in Westchester County, NY, has garnered a wide spectrum of opinions from families and patients alike. While some have found comfort and exceptional care within its walls, others have expressed serious concerns about the quality of service and staffing levels. This duality is reflective of the complex reality that often exists in such facilities, where experiences can vary greatly depending on individual circumstances.

On one hand, many reviewers commend the staff at King Street Rehab for their professionalism, compassion, and dedication to patient care. Families have highlighted specific individuals like Christina, the Director of Resident Services, who consistently went above and beyond to address concerns and support families during challenging times. The environment has been described as warm and welcoming; with clean and bright rooms that overlook beautifully manicured grounds. In addition to physical therapy (PT) and occupational therapy (OT), which many noted as excellent, numerous families expressed appreciation for the overall atmosphere of kindness shown toward their loved ones throughout their stay.

Several reviews paint a picture of remarkable care provided by nursing staff who demonstrate attentiveness to residents' needs. For example, one family recounted how dedicated nurses cared for their father after a fall in a way that instilled deep gratitude and comfort amidst a difficult situation. The facility's commitment to keeping residents engaged also received praise—as activities like music sessions and games were organized in an effort to maintain residents’ spirits.

Conversely, serious criticisms emerged regarding the staffing levels at King Street Rehab. Multiple reviewers expressed concern that the facility was dangerously understaffed during peak times—particularly around meal service when call buttons could go unanswered for extended periods. Instances were shared where patients waited far too long for assistance with essential needs such as using the bathroom or receiving timely medication. Such comments reveal significant gaps in service that prompted some families to feel unsafe leaving loved ones without constant supervision.

Issues surrounding communication also surfaced repeatedly in the reviews. Several families experienced frustration with unresponsive management or hostility from certain staff members—factors they argued contributed heavily to an uncomfortable experience during what was already a stressful time for all involved. This narrative suggests that while there are standout employees working hard under challenging conditions, systemic issues may adversely affect both employee morale and patient care.

The mixed experiences illustrate not only the strengths of King Street Rehab as praised by many but also significant weaknesses concerning management responsiveness and staffing shortages that require urgent attention. Some families have indicated they would recommend this facility despite issues faced because their loved ones ultimately received good physical rehabilitation and caring attention from certain dedicated staff members. Yet others held strong opinions against recommending it at all due to alarming incidents such as improper medication delivery or lackluster responses from management when problems arose.

In conclusion, while King Street Rehab shines brightly through positive testimonials regarding its nurturing atmosphere, quality therapists, cleanliness, engaging activities, and notable staff members like Christina—the concerns raised about understaffing are hard truths that cannot be overlooked. As families weigh their options for rehabilitation services moving forward or seek long-term care solutions for loved ones with diverse needs, understanding these contrasting perspectives will be crucial in making informed decisions about whether King Street Rehab is indeed the right fit for them.

Parks

• The Arbors (0.5 miles)
• Havemeyer Fields (2.3 miles)
• Bruce Park (2.5 miles)
• Cos Cob Park (3.7 miles)
• Great Captain Island (3.9 miles)
• Rye Town Park (4.7 miles)
• Tibbets Park (4.9 miles)

Physicians

• ONS - Orthopaedic & Neurosurgery Specialists (1.3 miles)
• Westmed Medical Group (1.9 miles)
• Greenwich Medical Building (2 miles)
• Digestive Disease & Nutrition Center of Westchester (3 miles)
• HSS Westchester (3.2 miles)
• WestMed (3.8 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (4.4 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Pepsico (1.4 miles)
• Kneaded Bread (1.7 miles)
• Bartaco (1.8 miles)
• McDonald's (4.8 miles)
• Roosters Market (4.8 miles)
• City Limits Diner (5.8 miles)
• Sign of the Whale (6.6 miles)

Hospitals

• Northeast Medical Group Family Medicine - Rye Brook (1.7 miles)
• Greenwich Hospital (2.1 miles)
• Bendheim Cancer Center (2.1 miles)
• St Vincent's Hospital-Westchester (3.4 miles)
• Burke Rehabilitation Hospital (4.4 miles)
• White Plains Hospital (5.3 miles)
• Stamford Hospital (6.4 miles)

Transportation

• Port Chester Train Station (1.8 miles)
• Greenwich Station (2.3 miles)
• Metro North - Rye Train Station (2.9 miles)
• Million Air White Plains (3.3 miles)
• Signature Flight Support (3.3 miles)
• Westchester County Airport (HPN) (3.4 miles)
• Cos Cob Metro-North Train Station (3.6 miles)

Theaters

• AMC Port Chester 14 (1.9 miles)

Cafes

• Coffee For Good (2.5 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (4.6 miles)
• Starbucks (5.1 miles)
• State Of The Art Coffee (5.2 miles)
• Starbucks (5.9 miles)
• Starbucks (6.9 miles)
• Starbucks (7.4 miles)

Places of Worship

• Stanwich Congregational Church (6.1 miles)
• Basilica Of St John The Evangelist (6.9 miles)
• Congregation Agudath Sholom (7.6 miles)