Champlain Valley Physicians Hospital

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  • Interior

    A spacious and modern lobby featuring large windows that allow natural light to flood the space, complemented by a vibrant stained glass window and contemporary furnishings.

  • Trees

    A serene view of a park pond surrounded by green grass and trees under a cloudy sky.

  • Landscaping

    A view of the University Hospital along with its signage, showcasing a healthcare facility in a scenic outdoor setting.

  • Entrance

    A stone structure displaying a sign that prohibits trucks and deliveries at this entrance.

  • Artwork

    A grand piano covered with a protective quilt, set in a cozy interior space featuring modern artwork and a lamp.

  • Outdoor

    Signage for the University of Vermont Health Network at Champlain Valley Physicians Hospital.

  • Park

    A serene winter night in the park, illuminated by soft streetlights and a light dusting of snow.

Champlain Valley Physicians Hospital

75 Beekman Street, Plattsburgh, NY 12901

For more information about senior living options: (844) 490-3973

2.3 from 100 reviews
5 stars
28
4 stars
5
3 stars
2
2 stars
2
1 stars
63

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    Overall Review of Champlain Valley Physicians Hospital

    Pros

    • pro Dr. Linda Martin was described as an amazing orthopedic surgeon and was highly recommended.
    • pro Christy and the other providers were praised for giving immediate care and for staying with the patient.
    • pro Mo's piano playing was noted as a wonderful asset that offers music therapy to staff, patients, and visitors.
    • pro The facility was described as wonderful, with friendly and caring staff and timely, quality care.

    Cons

    • pro The ER staff left a high?risk patient waiting in the lobby for four and a half hours.
    • pro The doctor promised a urine sample would be obtained in a room but never followed through.
    • pro The staff claimed they were very busy, yet later-arriving patients were treated first.
    • pro A nurse on duty was rude, nasty, and condescending and should not be a nurse.
    • pro The security personnel were unprofessional, rude, and discussed patient cases in public, violating HIPAA.
    • pro Security was not trained to handle psychiatric patients and failed to protect staff.
    • pro The cancer center showed tunnel vision, pursuing only high?cost therapies and ignoring patient questions.
    • pro A patient was left in the ER for hours with no food, water, or medications.
    • pro Nurses yelled at a patient, refused to give water, and did not listen to his needs.
    • pro The psych ward was described as neglectful, with forced medication and mistreatment, suggesting it should be shut down.

    Review

    Across CVPH, the experiences captured in these accounts run the gamut from moments of kindness and skilled medical care to shocking lapses in safety, communication, and empathy. Several patients and family members describe dedicated clinicians who listened, explained procedures, and moved quickly when a diagnosis or treatment was urgent. At the same time, a substantial thread runs through these stories of long waits in crowded ERs, repeated miscommunications about tests and treatments, and a sense that basic comforts and patient dignity were not always safeguarded. Taken together, the impressions form a complex portrait of a hospital that can be both a source of relief and a source of frustration, depending on where and when a person steps through its doors.

    A common theme centers on the emergency department, where the pace and crowding seem to clash with the needs of vulnerable patients. Several reviewers recount extended wait times and inconsistent triage, with one account noting a four-and-a-half-hour wait for an elderly man with a history of UTIs and bleeding before any urine testing was arranged, and questions raised about why he was not fast-tracked in a more appropriate manner. Others describe being told the staff are "very busy" or that a room is needed for testing that never materializes. The frustration is palpable when patients perceive that those who arrived after them received attention while their own concerns were put on hold, creating a sense that urgent care was not being applied equally. Yet there are also moments of positive turnaround, where staff or specific providers moved quickly to address a patient's needs, offering reassurance and clarity in the care process.

    Nursing care emerges as a crucial and often contested element of the patient experience. Reviewers repeatedly emphasize the importance of compassion in the bedside role, and several accounts lamented rude, condescending, or dismissive behavior from nurses. One reviewer described a nurse as "rude, nasty, condescending," arguing such conduct should disqualify someone from the profession. Another narrative paints a stark image of neglect: a patient with a terminally ill father felt his needs were ignored, left without water, without re-positioning to prevent bed sores, and without timely attention to pain and basic comfort. In these stories, the difference between feeling cared for and feeling neglected often hinged on the demeanor and attentiveness of individual nurses - an impression reinforced by remarks about night shifts, a lack of courtesy, and a general sense that patients and families were not being respected or listened to.

    There are several particularly grave examples that underscore concerns about patient safety and the overall culture of care. One patient recounts arriving by ambulance, only to be told by staff to call 911 to bring in a wheelchair-bound spouse because nobody was available to assist, a routine that left the family shocked and demoralized. Another account involves a frail patient who waited hours, eventually being diagnosed with a hip fracture only after imaging and then being transferred to another facility for definitive treatment. The storytelling of these events includes not just the medical missteps but the emotional toll - the fear, the uncertainty, and the sense that critical support systems were not in place when they were needed most. A separate post indicts the security team as unprofessional and even implicated in HIPAA breaches, highlighting a hospital environment where safety and privacy concerns extend beyond patient rooms into hallways and station areas.

    In discussing broader care pathways, several reviewers touch on the cancer center and the wider treatment philosophy of CVPH. One writer critiques what they describe as tunnel vision within oncology - an emphasis on high-cost therapies that left patients without a clear discussion of side effects, alternatives, or a truly collaborative decision-making process. The same voice notes experiences where a family sought information and options, only to feel dismissed or treated as if their questions were outside the standard protocol. Related concerns include suboptimal attention to acute events that could indicate more serious underlying conditions, such as strokes, and the observation that diabetic patients were served meals inconsistent with medical needs. These anecdotes collectively suggest that for some patients, the Cancer Center at CVPH represents a potential mismatch between cutting-edge options and patient-centered communication and shared decision-making.

    Amid the critiques, there are glimmers of praise that reinforce the hospital's capable and compassionate side. One reviewer highlights the work of Dr. Linda Martin in orthopedics, describing a meniscus repair and related procedures as an experience marked by reassurance and effective rehabilitation milestones - an example of outstanding clinical care that stands apart from other negative narratives. Another voice praises a hospital staff member named Christy for timely, attentive support, underscored by a dated note about elevator directions that reflects the human element of care - staff who take extra steps to guide patients and families through difficult moments. A note about a piano player named Mo as a source of "music therapy" for patients and visitors adds a warm and human touch, illustrating how CVPH can provide moments of comfort and normalization even within a hospital setting.

    Finally, several stark and deeply troubling accounts concern the psychiatric ward and treatment of patients who are involuntary or particularly vulnerable. One patient recounts a psych ward experience that included neglect, forced medications, denial of warmth and basic comforts, and even claims of being sedated or deprived of access to essential items. The narrator describes being locked out of their room, the perception of a corrupt system, and a lasting sense that there was little recourse or accountability. These stories raise urgent questions about patient rights, oversight, and the ethical responsibilities of mental health care within the hospital environment, and they stand alongside medical concerns to form a troubling but important dimension of the CVPH experience.

    In sum, the collective voices paint a hospital that can deliver urgent, high-quality medical care in some cases, while in others fall short of basic standards for compassion, communication, and safety. The accounts underscore the critical need for reliable triage and timely testing in the ER, genuine attentiveness to patient comfort and dignity at the bedside, and an explicit commitment to patient-centered care that respects patients' questions, concerns, and autonomy. At its best, CVPH is a place where skilled clinicians, empathetic nurses, and supportive staff work together to ease suffering. At its worst, it becomes a place where delays, miscommunications, and perceived indifference compound medical challenges, leaving patients and families feeling unheard and frustrated. The stories together argue for a thoughtful, concerted effort to align clinical excellence with humane, respectful care at every touchpoint in the patient journey.

    Features

    Housing

    • 95 resident community capacity 95 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Burlington International (22 miles away) Burlington International (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Champlain Valley Physicians Hospital in Plattsburgh, NY is an assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of its residents. The community provides a comfortable and welcoming environment for seniors to enjoy their retirement years.

    Residents can take advantage of various amenities, including a beauty salon, cable or satellite TV, a computer center, and a fully furnished living space. There is also a dining room that offers restaurant-style dining and special dietary restrictions are accommodated. For recreation and socialization, there is a fitness room, gaming room, small library, and outdoor space for residents to relax and enjoy nature.

    The community also provides essential care services such as 24-hour call system and supervision, assistance with activities of daily living including bathing and dressing, medication management, and help with transfers. A mental wellness program is available to support the well-being of residents.

    Transportation arrangement (non-medical) is provided for residents who need assistance getting around. This includes transportation to doctors' appointments as well as community-operated transportation for other needs. Move-in coordination is available to facilitate a smooth transition for new residents.

    Additionally, Champlain Valley Physicians Hospital is conveniently located near various amenities in the surrounding area. There are several cafes, parks, pharmacies, physicians' offices, restaurants nearby for residents to explore. Transportation options are also easily accessible. Places of worship and theaters are within close proximity as well.

    Overall, Champlain Valley Physicians Hospital in Plattsburgh offers an assisted living community where seniors can enjoy a comfortable lifestyle while receiving the necessary support they need in an engaging and vibrant environment.

    Nearby Places of Interest

    Hospitals

    • The Foundation of CVPH (0 miles)
    • Cvph Medical Center (0.1 miles)
    • CVPH MRI Waiting Room (0.2 miles)
    • BHSN Residential (0.2 miles)
    • Bhsn Apartment Program (0.9 miles)
    • CVPH Medical Center (2.5 miles)
    • Northwest Medical Center (18.1 miles)

    Physicians

    • Dr Robert Adler (0 miles)
    • Hausrath Dr Stephen (0 miles)
    • Adirondack Primary Care (0.1 miles)
    • Stefan Turkula, MD, Orthopedic Surgeon (0.1 miles)
    • Lisa Mark, MD, FACS, Surgeon (0.1 miles)
    • Lake Champlain OB/GYN (0.1 miles)
    • Matarrese, Marissa Dr - Uvm Health Network Cvph Plastic Reconstructive and Hand Surgery (0.1 miles)

    Pharmacies

    • The Prescription Shoppe (0.1 miles)
    • Epic Pharmacies (0.5 miles)
    • Condo Pharmacy (0.5 miles)
    • Kinney Drugs (1.8 miles)
    • Keeseville Pharmacy (13.6 miles)
    • Walgreens (17.6 miles)
    • Kinney Drugs (17.9 miles)

    Restaurants

    • Merons Restaurant (0.2 miles)
    • Burger King (0.4 miles)
    • Duke's Diner (0.4 miles)
    • Michigans Plus (0.5 miles)
    • Hong Kong Jade Buffet (0.5 miles)
    • Papa Richie's (0.5 miles)
    • Subway (0.6 miles)

    Parks

    • Melissa Penfield Park (0.5 miles)
    • Bailey Ave Playground (0.9 miles)
    • Plattsburgh Monument (0.9 miles)
    • Fisk Quarry Preserve (11.2 miles)
    • Vt State Parks - Sandb (12.4 miles)
    • Airport Park (14 miles)
    • Alburgh Dunes State Park (14.2 miles)

    Cafes

    • My Cup of Tea (0.5 miles)
    • Starbucks (0.7 miles)
    • Irises Cafe and Wine Bar (0.9 miles)
    • Chapter One Coffee and Tea (0.9 miles)
    • Panera Bread (0.9 miles)
    • Starbucks (1.1 miles)

    Places of Worship

    • Newman Center Bi John Xxiii College Comm Parish (0.5 miles)
    • Olva Rectory (1.3 miles)
    • St Anne's Shrine (15 miles)
    • Ascension Church (17.5 miles)

    Theaters

    • Champlain Centre STM 8 (1 miles)

    Transportation

    • Amtrak (1.2 miles)
    • Plattsburgh International Airport (PBG) (2.7 miles)
    • Liquid Measurement Systems (18.1 miles)

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