Waterview Hills Rehabilitation And Nursing Center

Pros

• The staff at Waterview Hills is described as wonderful, caring, and personable, treating residents with respect and dignity.
• Many patients looked forward to physical therapy sessions due to the warm and upbeat atmosphere created by the PT team.
• One reviewer found the staff to be compassionate and noted that their concerns were addressed promptly.
• Another visitor mentioned that their family member appeared well cared for, consistently being fed and kept clean during their stay.
• A positive experience in rehab was highlighted, with one individual stating it was on par with or better than other facilities they had visited.

Cons

• The facility is dirty, short-staffed, and primarily concerned with making money.
• The staff is uncaring and the equipment is old and inadequate.
• There were multiple instances of poor treatment and disrespect shown to residents.
• The food quality is horrendous, often described as inedible, with issues like cold pancakes and fatty meat.
• Residents are not attended to promptly when assistance is needed, such as waiting days for a shower.
• Overall management appears to be lacking in training staff and maintaining standards of care.
• There have been serious health oversights, resulting in missed diagnoses of conditions like pneumonia and heart attacks.
• Observations of cross-contamination practices indicate a lack of proper hygiene protocols among staff.
• Overall, many families express dissatisfaction with the level of care their loved ones received at Waterview Hills.

Review

A Mixed Bag of Experiences at Waterview Hills: Reviews and Realities

Waterview Hills has garnered a wide array of reviews from patients and their families, showcasing a spectrum of experiences that range from deeply positive to extremely negative. The recurring theme among those who had positive interactions seems to center around the staff's compassion, care, and their commitment to ensuring patients feel respected and dignified during their stay. One individual, following a month-long rehabilitation after a fractured pelvis, praised the entire team for their personable nature and dedication. Notably, the physical therapy (PT) team received special mention for creating an upbeat atmosphere that made patients look forward to rehabilitation sessions. Such remarks highlight how critical staff attitudes can significantly impact patient experiences in rehabilitation settings.

Conversely, an alarming number of reviews paint a starkly different picture—one where inadequate staffing levels and poor facility conditions take precedence over patient care. Numerous accounts suggest that cleanliness was largely neglected; stained linens were reported alongside unaddressed hygiene issues in patient rooms. These unsanitary conditions include findings such as used medical gloves left behind in drawers and unremoved hospital bracelets belonging to previous residents. This neglect appears to ring alarm bells for potential patients or family members considering placing loved ones in Waterview Hills.

Food quality also emerged as a common grievance among reviewers. Many described meals as unappetizing or inedible, with detailed complaints about cold pancakes that allegedly required a knife to cut through them and fatty meats with gristle making up most of the portions served. In one instance, it was suggested by staff that if residents desired better food options, they should go downstairs despite paying the same rates for room service meals—a sentiment perceived as punitive rather than accommodating. Furthermore, customers expressed frustration when management responded defensively rather than addressing concerns holistically.

Patient safety is another area where significant concerns were raised. One harrowing account described an incident where a resident’s deteriorating health went unnoticed by staff until it reached critical levels—resulting in hospitalization due to pneumonia and congestive heart failure. This traumatic experience suggests systematic failures concerning proper monitoring of residents' health states by caregivers who are either overburdened or undertrained. Families have expressed disgust at what they view as negligence within the facility which could have potentially been avoided with more attentive care practices.

Despite some favorable opinions regarding attentive staff behavior towards certain individuals or families, alarming stories regarding disrespectful treatment prevail throughout other testimonials. Experiences shared about rudeness during personal requests indicate failures in professionalism among certain aides tasked with providing essential support services like bathroom assistance or specific patient needs during vulnerable moments.

In summary, while there are notable commendations for caring staff members who go above and beyond—creating bonds through warmth and humor—the contrasting criticism related to hygiene issues, inadequate food quality, staffing shortages, and serious lapses in healthcare monitoring present potential future clients with daunting considerations regarding whether Waterview Hills is suitable for their loved ones' short-term rehabilitation needs. As such narratives unfold across various perspectives on social media platforms or review sites alike, prospective clients must weigh both testimonies carefully before making significant decisions about post-hospitalization placements at this facility.

Restaurants

• Purdy's Farmer & The Fish (0.3 miles)
• King Kone (4.8 miles)
• Four Brothers Pizza Restaurant (4.9 miles)
• Kobu Asian Bistro (5 miles)
• The Whitlock (5.3 miles)
• McDonald's (5.3 miles)
• Chili's Grill & Bar (5.4 miles)

Physicians

• Somers Eye Center (1.3 miles)
• Edward Gordon (2.8 miles)
• Somers Orthopedic Surgery and Sports (3.5 miles)
• Community Hearing Services (3.5 miles)
• Tomahawk Farm Pediatrics (5 miles)
• Pediatric Associates Of Putnam (5 miles)
• Kang Mimi Y MD (7.5 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Consolidated Midland (4.7 miles)
• CVS Pharmacy (4.8 miles)
• Health Mart Pharmacy (5 miles)
• Long Term Solutions (5 miles)
• True Care Pharmacy (5.3 miles)
• Weinstein Pharmacy (5.3 miles)

Parks

• Fox Valley Town Park (2.7 miles)
• Reis Park (3.6 miles)
• Chelsea Park (7.2 miles)
• Ballard Park (8.7 miles)
• Pound Ridge Town Park (10.3 miles)
• Tarrywile Mansion (11 miles)

Hospitals

• Putnam Hospital Center (3.5 miles)
• Northern Westchester H (7.6 miles)
• Northern Westchester Hospital (10.1 miles)

Transportation

• Brewster Metro North Station (4.7 miles)
• Metro North - Katonah Station (5.3 miles)
• Metro North - Southeast Train Station (5.8 miles)
• Metro North - Mount Kisco Train Station (9.4 miles)
• U-Haul Moving & Storage of Danbury (11 miles)

Cafes

• Katonah Reading Room (5.2 miles)
• Tazza Cafe (5.5 miles)
• Starbucks (5.7 miles)
• Starbucks (8 miles)
• Bobo’s Cafe (8.7 miles)
• Starbucks (8.9 miles)
• Tazza Cafe (8.9 miles)

Theaters

• Prospector Theater (8.8 miles)

Places of Worship

• Presbyterian Church Of Mt. Kisco (9.9 miles)