Waterview Hills Rehabilitation And Nursing Center in North Salem, NY

Pros

• The staff provided excellent care, and the family felt completely at ease while their loved one was in Waterview Hills.
• The nurses, physical therapists, concierge services, and CNAs were fabulous.
• The staff and administrators are amazing and extremely helpful; the nurses are warm, caring, kind, and supportive.
• The facility is immaculate, and residents are kept clean and comfortable.
• The environment is clean and aesthetically pleasing, with welcoming staff who make residents feel at home.
• Denise Moore is top notch, patient, caring, and goes above and beyond for the residents.
• The rehab program is excellent, with a phenomenal PT team and engaging activities.
• The concierge and social workers go above and beyond to support recovery and communication.
• Connie T. and her team go the extra mile, providing blankets to residents and coordinating patriotic care.
• Alex Portillo is amazing, kind, friendly, and a team player.

Cons

• They claim the facility lies in every way just to get you in.
• They describe Waterview Hills as dirty and understaffed, and as primarily focused on making money.
• They allege uncaring staff, old beds and equipment, calling it the worst place.
• They report serious safety failures, including missed heart attack symptoms and a resident's death that could have been prevented.
• They describe infestations and cleanliness problems, such as ants and flies, stained sheets, and a used glove left in a drawer.
• They complain about poor food quality and delays in basic care like showers.

Review

Waterview Hills Rehabilitation and Nursing Center in North Salem is best suited for families seeking a rehab-focused environment where a highly engaged, caring staff delivers hands-on therapy and daily personal attention. This community tends to attract residents recovering from surgery, strokes, or illnesses who benefit from a robust therapy program, frequent nurse contact, and a culture that emphasizes warm, responsive care. For families who require an impeccably pristine, flawlessly staffed operation with zero tolerance for understaffing or occasional lapses, alternatives should be explored. The message is clear: this is a destination for active rehabilitation with people-first care, not a perfect hotel-like experience.

On the strength side, Waterview Hills earns its keep with a staff that many families describe as compassionate, skilled, and relentlessly patient. Nurses, CNAs, and therapists are repeatedly praised for warmth, attentiveness, and practical know-how, with particular emphasis on the rehabilitation team's effectiveness. Administration is seen as accessible and personally involved, providing care meetings, timely updates, and a willingness to address concerns head-on. The facility often feels clean, organized, and welcoming, with a regimen of social work support, concierge services, and transportation arranged to support recovery goals. The dining options and activity calendar receive favorable notes, contributing to a sense that residents are engaged and well cared for during recovery.

Critically, the overall picture is not without troubling counterpoints. A substantial number of reviews allege real gaps in staffing and consistency - times when calls went unanswered, delays in routine care, and a sense that some tasks were left undone. Some families report outdated or run-down appearance in parts of the building, shared bathrooms, and food quality that fails to meet expectations. There are pointed accounts of serious missteps, from missed early warning signs to embarrassing lapses in basic hygiene, with one or two families describing experiences that led them to seek other facilities. In short, the upside of attentive therapists and caring aides can be outweighed by worries about staffing levels, routine reliability, and basic upkeep in the eyes of some residents and families.

Those pros can and do offset the main cons for many residents, especially when the focus is on rehab outcomes and day-to-day warmth. Where Waterview Hills shines - therapists who motivate, aides who bring smiles, and administrators who stay involved - this culture supports meaningful recovery and meaningful family involvement. When the care team is aligned and accessible, families note smoother transitions, better discharge planning, and improvements in mobility and independence that justify the trade-offs. The strong point of a smaller or more intimate rehab environment often emerges: a "hands-on deck" feel, with staff who know residents well and who can mobilize resources quickly. The Armonk unit and personnel like Pat C. are frequently singled out as exemplars of the dedication that drives positive experiences.

To make a well-informed decision, prospective families should come prepared with a focused inquiry list. Inquire about nurse-to-resident ratios on the units most likely to house recovering patients, and request to meet the actual therapy team responsible for a loved one's plan. Tour during peak activity to gauge responsiveness and the availability of assistance. Probe the dining program - specifically, whether meals can be tailored to dietary restrictions and preferences without compromising timing or quality. Ask about bathroom arrangements and privacy, especially if long-term placement is anticipated, and review housekeeping routines to verify cleanliness standards. Finally, demand clear outlines for care conferences, discharge planning, and ongoing family updates; insist on a trial period or a staged transition if possible.

Waterview Hills presents a pragmatic, potentially very rewarding option for families prioritizing rehab outcomes and a warm, engaged staff. It is less ideal for those who cannot tolerate reports of inconsistency, housekeeping concerns, or perceptible understaffing. The community's strengths - compassionate clinicians, a proactive administration, and a recovery-focused atmosphere - often translate into tangible improvements in function and morale. Yet the cautions raised by some families cannot be ignored. The best course is a thorough, in-person assessment: verify staffing patterns, tour multiple days, and speak openly with current residents and families. When aligned with the right care goals and clear expectations, Waterview Hills can be a strong partner in recovery and ongoing well-being.

Restaurants

• Purdy's Farmer & The Fish (0.3 miles)
• King Kone (4.8 miles)
• Four Brothers Pizza Restaurant (4.9 miles)
• Kobu Asian Bistro (5 miles)
• The Whitlock (5.3 miles)
• McDonald's (5.3 miles)
• Chili's Grill & Bar (5.4 miles)

Physicians

• Somers Eye Center (1.3 miles)
• Edward Gordon (2.8 miles)
• Somers Orthopedic Surgery and Sports (3.5 miles)
• Community Hearing Services (3.5 miles)
• Tomahawk Farm Pediatrics (5 miles)
• Pediatric Associates Of Putnam (5 miles)
• Kang Mimi Y MD (7.5 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Consolidated Midland (4.7 miles)
• CVS Pharmacy (4.8 miles)
• Health Mart Pharmacy (5 miles)
• Long Term Solutions (5 miles)
• True Care Pharmacy (5.3 miles)
• Weinstein Pharmacy (5.3 miles)

Parks

• Fox Valley Town Park (2.7 miles)
• Reis Park (3.6 miles)
• Chelsea Park (7.2 miles)
• Ballard Park (8.7 miles)
• Pound Ridge Town Park (10.3 miles)
• Tarrywile Mansion (11 miles)

Hospitals

• Putnam Hospital Center (3.5 miles)
• Northern Westchester H (7.6 miles)
• Northern Westchester Hospital (10.1 miles)

Transportation

• Brewster Metro North Station (4.7 miles)
• Metro North - Katonah Station (5.3 miles)
• Metro North - Southeast Train Station (5.8 miles)
• Metro North - Mount Kisco Train Station (9.4 miles)
• U-Haul Moving & Storage of Danbury (11 miles)

Cafes

• Katonah Reading Room (5.2 miles)
• Tazza Cafe (5.5 miles)
• Starbucks (5.7 miles)
• Starbucks (8 miles)
• Bobo’s Cafe (8.7 miles)
• Starbucks (8.9 miles)
• Tazza Cafe (8.9 miles)

Theaters

• Prospector Theater (8.8 miles)

Places of Worship

• Presbyterian Church Of Mt. Kisco (9.9 miles)