The Riverside

Pros

• The Riverside has excellent physical therapy staff and a clean facility.
• The community is gorgeous, with updated rooms and beautiful pantries on each floor.
• Patients receive good care from CNAs, nurses, and administration.
• Staff members treat visitors with respect and are helpful.
• Residents have access to a variety of entertainment options, enhancing their overall experience.
• The food offered at the facility has received positive feedback for being tasty and well-selected.
• Some residents feel that their needs are met promptly and they do not feel ignored while receiving care.

Cons

• The food at The Riverside is often cold, inedible, and generally passable.
• Aides are overworked due to understaffing, leading to inadequate care for residents.
• Residents have been left in wet diapers for hours while waiting for assistance.
• Concerns about diagnostic billing codes that do not relate to patients' conditions were reported.
• There is a serious problem with mice in the facility.
• Wifi access is inconsistent, as it is not available in all rooms.
• Rooms are described as dark and uninviting despite being clean.
• One reviewer experienced horrendous treatment of their father, including ignored calls for help and staff dismissiveness.
• Staff appeared more focused on personal conversations than attending to patient needs, leading to neglect and abuse concerns.
• Another reviewer noted that their loved one felt ignored during their stay, highlighting a lack of proper attention from the staff.

Review

The Riverside Premier Rehabilitation & Healing Center has garnered a mixed bag of reviews, reflecting a wide array of experiences that highlight both strengths and glaring weaknesses in the facility's operations. Several reviewers commended the physical therapy staff and gym services, praising their excellence in helping patients regain strength and mobility. One family member noted that their loved one’s occupational and physical therapy sessions were diligently scheduled, contributing positively to her recovery process. Positive remarks regarding the cleanliness of the facility were also prevalent, with certain visitors impressed by the modern updates to the rooms and common areas.

However, despite these commendations, many negative aspects surfaced repeatedly throughout various testimonials. The food provided at The Riverside received significant criticism for being generally subpar; multiple reviewers described it as often cold or even inedible. This dissatisfaction extended beyond mere taste to concerns about overall nutrition and dietary management for residents needing specialized attention. Furthermore, issues related to understaffing emerged as a recurring theme, with several accounts detailing how aides were overworked and unable to provide timely assistance. One review starkly illustrated this problem; it recounted how patients lay unnoticed for long periods in wet diapers, leading to potential health risks.

Another serious concern raised involved billing practices that appeared questionable at best. A reviewer mentioned that The Riverside had billed insurance with diagnostic codes not applicable to their condition but rather associated with another patient—presumably a roommate—casting doubt on the integrity of their administrative practices. Such allegations further exacerbate anxiety among families who rely on transparency and honesty when dealing with healthcare facilities.

Critically alarming was an account detailing an individual’s experience involving severe neglect during a short three-day stay that ultimately led to his removal from the facility. Complaints about unsanitary conditions—including water stains on ceilings—combined with inadequate responses from staff when requests for help went unanswered paint a troubling picture of life within these walls. This particular reviewer expressed distress at seeing loved ones forced into humiliating situations due to lack of timely assistance, indicating fundamental issues in care standards that no resident should have to endure.

Conversely, not all experiences were negative; some families shared uplifting stories about loved ones thriving under care at The Riverside. Pleased relatives noted that patients felt respected and well-cared-for by attentive CNAs and nurses who seemed genuinely invested in their recovery journeys. Such sentiments underscore the potential for positive outcomes when more effective staffing models are put into place, enabling caregivers to provide individualized attention amid therapeutic activities designed for rehabilitation.

In summary, while The Riverside Premier Rehabilitation & Healing Center offers attractive amenities such as updated rooms and engaging physical therapy services through its dedicated staff members, significant concerns regarding food quality, staff responsiveness, billing practices, maintenance issues like pest problems, and overall understaffing cannot be ignored. Future improvements must focus on addressing these weaknesses; doing so would bolster trust within patient families while ensuring quality care is consistently delivered for every resident seeking healing and support during vulnerable times in their lives. Until then, prospective patients may need to weigh both encouraging testimonials against cautionary warnings before making decisions about where they or their loved ones will receive care.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Duane Reade (1.5 miles)

Parks

• Riverside Park (0.3 miles)
• Hudson Greenery 59th Entrance (1 miles)
• Strawberry Fields (1 miles)
• Sheep Meadow (1.3 miles)
• Central Park Mall (1.3 miles)
• Heckscher Playground (1.8 miles)
• Marcus Garvey Park (2.1 miles)

Physicians

• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (0.4 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (2.2 miles)
• Memorial Sloan Kettering Cancer Center (2.2 miles)

Cafes

• Pier I Cafe (0.9 miles)
• Ralph’s Café (1.5 miles)
• Starbucks (1.6 miles)
• Kuppi Coffee Company (2 miles)
• Starbucks (2.5 miles)
• Matchaful (2.8 miles)
• Starbucks (3.6 miles)

Theaters

• AMC Loews Lincoln Square 13 (1.1 miles)
• AMC 34th Street 14 (2.8 miles)
• AMC Kips Bay 15 (3.3 miles)

Restaurants

• The Loeb Boathouse (1.2 miles)
• Le Pain Quotidien (1.2 miles)
• Tavern on the Green (1.3 miles)
• Sarabeth's (1.8 miles)
• La Grande Boucherie (1.9 miles)
• Harlem Kebab Grill (2.1 miles)
• The Frying Pan (3.1 miles)

Transportation

• MTA Subway - 86th St (1.5 miles)
• MTA - 116th Street Subway Station (1.7 miles)
• MTA Subway - 72nd St (1.9 miles)
• MTA - 50th Street Broadway Subway Station (2 miles)
• MTA Subway - Lexington Ave/59th St (2 miles)
• MTA - 125th St Subway Station (2.1 miles)
• Harlem–125th Street (2.3 miles)

Hospitals

• Metropolitan Hospital Center (1.9 miles)
• Manhattan Psychiatric Center (2.6 miles)
• Bellevue Hospital Center (3.5 miles)
• VA Medical Center (3.7 miles)

Places of Worship

• St. Patrick's Cathedral (2.2 miles)