Terence Cardinal Cooke Health Care Center in New York, NY
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Information last verified:
1249 Fifth Avenue, New York, NY 10029
For more information about senior living options: (844) 490-3973
They were treated with kindness and respect by all staff. The nurses were fantastic, and the PT/OT team was experienced and reassuring. Karena the social worker did a great job connecting them with resources for after their stay. The rehab therapists were excellent and helped them regain mobility, bringing hope and motivation. The facility was clean, well-organized, and had a comforting, safe atmosphere. The staff consistently showed dignity, compassion, and professionalism, making families feel informed and supported.
The facility is described as the filthiest in New York City, with mice, roaches, and a pervasive bad odor. The food is repeatedly labeled disgusting and horrific. The building is said to feel like a mausoleum or hellhole—unwelcoming and unsafe. Staff are often unavailable or unresponsive, with patients waiting long times for assistance. Residents are left unbathed and in soiled conditions, and medications are frequently late or inconsistently given. There are reports of serious incidents and deaths attributed to neglect, including a resident who broke an arm and a family member who died after stays. Doctors are inconsistently available; urgent medical issues are not promptly addressed and medication changes occur without family knowledge or consent. Social workers are described as unhelpful, unresponsive, and rude, with poor communication and understaffing.Terence Cardinal Cooke Health Care Center is best suited for families seeking a rehabilitation-focused pathway for a loved one who has recently left the hospital and needs strong physical and occupational therapy to regain mobility. The facility earns its strongest endorsements from residents and families impressed by the rehab team on the floor: experienced therapists, hands-on coaching, and nurses who can keep a recovery plan moving. When the goal is building strength, balance, and independent function, this center can deliver meaningful progress, with rehab staff often described as reassuring, attentive, and skilled. For families that prize a clear, goal-oriented rehab trajectory and access to dedicated therapists, TCC can be a solid choice.
But this is not a universal fit. Alternatives should be strongly considered by those whose primary concern is consistent nursing oversight, predictable daily care, and a hygienic, well-maintained environment. The reviews present a stark contrast between exemplary rehab experiences and deeply troubling accounts of neglect, poor sanitation, and delayed medical attention. If a resident requires steady, proactive medical management, continuous supervision, or a consistently clean, safe environment, other facilities may better align with those non-negotiables. In short, TCC can be an excellent rehab hub for some families, yet it can fall short for those prioritizing dependable nursing care and faultless facility conditions.
The most compelling positives at Terence Cardinal Cooke revolve around rehabilitation quality. Therapists frequently help people regain walking ability, with specific praise for clinicians who stay engaged and push for goals. Several residents report success stories in which mobility returned or improved substantially, and the rehab floor is repeatedly described as hands-on, encouraging, and professional. Beyond therapy, some social workers and frontline staff are highlighted for going “above and beyond,” helping families navigate paperwork, coordinate transitions, and advocate for the patient’s needs. In many accounts, even when overall satisfaction fluctuated, the rehab experience stood out as a bright, effective component of care.
Conversely, the dominant red flags in the reviews center on nursing care, safety, and administrative reliability. Understaffing, delays in responses, inconsistent medication administration, and inconsistent doctor availability surface repeatedly as critical flaws. Multiple families recount long waits for assistance, unaddressed hygiene needs, and gaps in monitoring that should alarm any caregiver. Reports of rooms that feel dirty, odors that linger, and even rodent concerns punctuate a broader pattern of environmental and operational risk. Privacy breaches and fragile communications with families about a patient’s condition also appear in several reviews, underscoring a need for stronger governance and accountability. When these issues arise, they undermine confidence even for families drawn to the rehab program.
The reality is highly variable. Some residents and families describe a caring, capable team across nursing and therapy, pleasant facilities, and events that feel like a supportive community. Others paint a starkly different picture: hurried aides, mismanaged meds, missed doctor calls, and a facility that feels more hospital than home. This inconsistency means outcomes hinge on which unit a patient lands in and which staff is assigned during a given shift. The best-case scenario is a patient who benefits from a collaborative, proactive rehab team and a social worker who coordinates with families; the worst-case scenario is an experience that feels chaotic, unsafe, and unresponsive. Families should expect this spectrum and plan accordingly.
For decision-making, action matters as much as sentiment. Prospective residents should insist on witnessing the rehab program in action, watch therapists conducting sessions, and gauge how promptly staff respond to calls in the patient’s room. Inquire about nurse-to-patient ratios, the process for medication reconciliation, and the on-call physician schedule, including weekend and holiday coverage. Ask to meet the social work team and request a tour of the units to assess cleanliness, odor, and general safety. During discussions, seek specifics about how concerns are tracked and resolved, and request recent quality metrics or inspection findings. If the comfort with management responsiveness and environmental standards is uncertain, it warrants caution and potential alternatives.
In the end, Terence Cardinal Cooke Health Care Center offers a compelling rehabilitation pathway that can drive real functional gains for motivated residents, anchored by capable PT/OT teams and some highly regarded clinicians. Yet the weight of negative experiences cannot be ignored: real safety, cleanliness, and communication concerns persist in the narratives, and they can translate into serious risk for vulnerable elders. Families with a fixed intolerance for inconsistency, or with loved ones who require reliable, continuous nursing oversight and a pristine environment, should explore other options or demand thorough assurances before admission. For those who can verify a strong, stable rehab assignment and a responsive care culture, TCC can be a workable bridge to independence, but it demands careful due diligence and clear, documented expectations upfront.
679 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (4 miles away) Newark International (13 miles away) John F Kennedy International (14 miles away) Westchester Cty (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Terence Cardinal Cooke Health Care Center in New York, NY offers a comprehensive range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can enjoy professional hair and beauty treatments. Each resident is provided with cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, ensuring that residents can easily access the surrounding area.
For those who wish to stay connected, there is a computer center and Wi-Fi/high-speed internet available throughout the community. Meals are served in a dining room with restaurant-style dining, offering delicious meals prepared by professional chefs. Special dietary restrictions can be accommodated.
Residents have access to a fitness room for exercise and wellness activities, promoting physical health. There is also a gaming room and small library for recreation and relaxation. Outdoor spaces such as gardens offer opportunities for enjoying nature.
Housekeeping services are provided to assist with maintaining a clean living environment. Move-in coordination is available to facilitate a smooth transition for new residents.
The Terence Cardinal Cooke Health Care Center also provides various care services to meet the needs of its residents. There is a 24-hour call system and supervision to ensure round-the-clock assistance if needed. Staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to ensure that residents receive their medications on time.
A mental wellness program is in place which emphasizes the emotional well-being of residents. Special dietary restrictions, including diabetes diets, can be accommodated.
Transportation arrangements can be made for non-medical purposes as well as for doctors' appointments. A wellness center offers additional support for maintaining physical health.
In addition to these amenities and care services, the Terence Cardinal Cooke Health Care Center offers a wide range of activities designed to engage residents socially and mentally. Concierge services are available for personalized assistance. Fitness programs promote active lifestyles while planned day trips offer opportunities for exploration and enjoyment. Resident-run activities and scheduled daily activities provide an array of options for residents to participate in.
The community is conveniently located near cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have access to a variety of services and amenities within close proximity.
In summary, the Terence Cardinal Cooke Health Care Center offers a comfortable and caring environment for seniors in need of assisted living. With its comprehensive range of amenities and care services, residents can enjoy a fulfilling lifestyle while receiving the support they require.
Terence Cardinal Cooke Health Care Center is located at 1249 Fifth Avenue, New York, NY 10029 in New York County, New York
Terence Cardinal Cooke Health Care Center on seniors.fyi includes 9 photos including images showing landscaping, nature, outdoors, garden, park, pathway, architecture, trees, and more.
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