Heritage Village Rehab And Skilled Nursing

Pros

• The staff at Heritage Village consistently demonstrates a commitment to accommodating the needs of residents, particularly those with disabilities.
• Residents and their families appreciate the thoughtful, caring, and compassionate care provided by the team at Heritage Village.
• The facility is well-maintained and offers a beautiful environment for its residents.
• Irene's friend received exceptional care in her final weeks, showcasing the team's dedication to palliative care.
• An RN with experience in palliative care commends Heritage Village for its outstanding approach to resident care.

Cons

• The staff at Village Care were short-handed and slow to respond when the sister fell out of bed.
• There was nobody around to assist the sister after her fall, indicating a lack of adequate staffing.
• The facility allowed the sister to sit in her urine for hours, leading to a staph infection due to neglectful care.
• The reviewer expressed significant disappointment and upset regarding the level of care provided at Village Care.

Review

The experience of individuals at assisted living facilities can vary dramatically, as evidenced by the contrasting reviews of two different establishments. On one hand, a resident's sister at Village Care faced alarming conditions that raised significant concerns about the facility’s quality of care. Reports indicated that she had fallen out of her bed while no staff members were nearby to assist her. The review highlighted a critical staffing shortage, which left residents vulnerable and in need of immediate attention. Such an incident not only underscores potential negligence but raises questions about the overall management and prioritization of patient safety.

Moreover, the dissatisfaction with Village Care extended beyond isolated incidents. There were serious challenges related to hygiene and personal care, specifically noting that the sister developed a staph infection due to delays in changing her after sitting in soiled clothing for prolonged periods. This lack of attentive care and inadequate response time from the staff points toward systemic issues within the facility, suggesting they are either under-resourced or unable to meet the basic needs of their residents effectively. Frustration was palpable in the review, reflecting a deep concern for how such experiences could impact not only individual well-being but also deteriorate trust in healthcare institutions meant to provide care and comfort.

In stark contrast, Heritage Village in Chautauqua County received high praise from its residents and families for its compassionate approach toward caregiving. The facility is described as a beautiful place with meticulous upkeep, which helps foster an inviting environment conducive to healing and recovery. Residents spoke highly of the staff's commitment to meeting diverse needs, particularly those who are disabled or require additional support. Such positive feedback illustrates a nurturing culture where caregivers prioritize resident welfare through thoughtful interactions and responsive service.

One particularly moving account comes from an RN with experience in palliative care who witnessed exceptional compassion while visiting her mother’s friend Irene during her final weeks at Heritage Village. The reviewer emphasized that despite being knowledgeable about standards in palliative environments, she had never encountered better quality care than what Irene received at this facility. The team was characterized by their heartfelt dedication; they not only provided medical assistance but also emotional support during such a crucial time.

The contrast between these two facilities raises critical questions about what constitutes quality care in elder services. While Heritage Village appears to have mastered the delicate balance between professional healthcare delivery and genuine human connection, Village Care seems overwhelmed by operational deficiencies that compromise resident safety and dignity. Stories like those shared about Village Care serve as important reminders to families seeking placement for their loved ones; they must remain vigilant about conditions within long-term care settings.

Ultimately, these reviews highlight broader themes regarding eldercare facilities—namely ensuring adequate staffing levels, maintaining stringent hygiene protocols, fostering empathetic caregiver relationships, and creating safe environments for all residents. It is vital for families navigating these challenging decisions to consider both qualitative experiences reported by others as well as quantitative measures such as staff-to-resident ratios when assessing options for their loved ones’ long-term well-being and safety.

Transportation

• Chautauqua County-Jamestown Airport (JHW) (3.1 miles)
• Western New York & PA Railroad (6.3 miles)
• Dart Field (12.8 miles)

Restaurants

• Sisters Restaurant (4.4 miles)
• Bob Evans (5.3 miles)
• McDonald's (5.3 miles)
• Steener's Pub (5.8 miles)
• Burger King (5.9 miles)
• Belle-View East (6 miles)
• Honest John's Pizzeria (6 miles)

Cafes

• Tim Hortons (5.5 miles)
• Starbucks (7.1 miles)
• Tim Hortons (7.2 miles)
• Wegmans Market Cafe (7.3 miles)
• Tim Hortons (7.3 miles)
• Wired on Main (7.6 miles)
• Lake Life Cafe (7.6 miles)

Pharmacies

• CVS Pharmacy (6 miles)
• Falconer Pharmacy (6.1 miles)
• Patients First Pharmacy (6.1 miles)
• Quality Markets (6.4 miles)
• Rite Aid (6.6 miles)
• Patient's Pharmacy (6.9 miles)
• Pharmacy Innovations (7.1 miles)

Parks

• Lucille Ball Memorial Park (6.2 miles)
• Comedy Center Park (7 miles)

Places of Worship

• Buffalo Street United Methodist Church (6.2 miles)
• Jones Garvin J JR Reverend (8.9 miles)
• Dewittville Hartfield UMC (10.3 miles)
• Zion Luthern Preschool (10.7 miles)
• Conewango Baptist Church (11.7 miles)
• Family Church Mayville (12.9 miles)
• St Mark Lutheran Church (13.1 miles)

Physicians

• The Resource Center (6.4 miles)
• Family Health Medical Services (6.9 miles)
• Jamestown Pediatric Associates (7 miles)
• Jamestown Radiologists (7 miles)
• Jamestown Area Medical Associates (7.1 miles)
• Guilding Pita, Michael Jamestown Area Medical Associates (7.1 miles)
• Jamestown Medical Oncology Hematology (7.1 miles)

Hospitals

• Jones Memorial Cancer Center (7.3 miles)
• Mental Health Programs-Wca Hospital (7.3 miles)
• Medical Rehabilitation-Wca Hospital (7.3 miles)
• Lifeline-Wca Hospital (7.3 miles)
• Wca Hospital (7.3 miles)
• UPMC Chautauqua (7.3 miles)

Theaters

• Lakewood Cinema 8 (8.3 miles)