Eden Park Health Svc Inc

Pros

• Pamela F. praised Bassett ER for fast, compassionate care from a skilled nurse, an EKG tech, and Dr. O'Reilly after a BP crisis.
• She described the ER staff as wonderful and caring and expressed gratitude for the overall experience.
• A reviewer called Dr. Sara wonderful and knowledgeable, noting thorough, kind, and empathetic care.
• This reviewer also stated they did not feel rushed or dismissed during the visit.
• Multiple reviewers say the doctors and nurses at Bassett Health Center are amazing and have been trusted for years.
• DR Korn and the nurses were described as amazing by another reviewer.

Cons

• The staff act as if patients have no life or other responsibilities.
• The facility has brought their family nothing but frustration.
• The billing and administrative staff are useless, with billing delays of months and frequent inaccuracies.
• Appointments with specialists are repeatedly rescheduled, taking nearly a year.
• The office is a discredit to the Bassett name according to reviewers.
• A PA is described as lazy or incompetent, forcing ER visits for simple matters.
• ER experiences involve long waits (over two hours) and locked doors after hours.
• The staff are described as having poor professionalism and expertise.
• The new phone system makes it hard to reach one's doctor in-state.

Review

Across the board, there are voices of appreciation for Bassett's health network, especially for the people who deliver bedside care. Several reviewers highlight the ER as a place where quick action and compassionate staff make a real difference. In one account, a patient who walked in from physical therapy for a severe blood pressure crisis was admitted within moments and treated by a caring team. The nurse Arianna, the EKG technician Tyler, and the physician Dr. O'Reilly are named as exemplars of skill and empathy, and the reviewer even notes that the crisis was stabilized within about two hours. There's also praise for the quality of a hospital meal, with a stated fondness for a pot roast lunch, underscoring the human touch that can accompany urgent medical care. A separate post echoes this sentiment, recounting a positive ER experience with specific recognition for a nurse and physician teams, and even for the overall atmosphere created by the staff.

Beyond the ER, impressions of individual practitioners are strong in many entries. One reviewer recounts accompanying a partner to an appointment with Karen Brown and describes the visit as thorough, kind, and unhurried, with explicit thanks for not feeling rushed or dismissed. The same thread mentions Dr. Sara as wonderful and knowledgeable, reinforcing a sense that some providers at Bassett can deliver excellent, patient-focused care. Another patient specifically calls out Dr Korn and the nurses as amazing, highlighting a sustained appreciation for the clinical care they received over multiple encounters. In these narratives, skilled clinicians and attentive nurses are framed as the mainstay of positive experiences at Bassett.

Not all experiences, however, align with those strong positive accounts. A recurring theme is frustration with wait times, especially in the ER or during routine appointments. One reviewer describes a 2-hour-45-minute wait and the sense that they were effectively forgotten in a room. Another reports a lengthy appointment scheduling problem, suggesting that the office "acts like you have no life" and noting that a simple matter turned into a protracted delay. There's also a complaint about doors being locked at night and the wrong entrance being signposted, which contributed to a perception of disorganization and poor responsiveness during a potentially serious situation. A different comment points to a specific evening where a patient waited over two hours to be seen after arriving for a broken ankle, with the added detail that the ER doors were locked and an RN in charge (Tyler Cambell) was described as disrespectful and unhelpful.

Administrative and administrative-billing frustrations appear in several posts. One reviewer criticizes the billing and appointment rescheduling cadence as months behind and frequently inaccurate, claiming they waited nearly a year for a specialist consult and describing the experience as discrediting to the Bassett name. Others lament a new phone system that makes it hard to reach a real person in-state or to contact a doctor's office, labeling the system terrible and the experience as awful. There are accounts of repeated rescheduling, poor follow-through, and miscommunications that leave patients feeling neglected or mismanaged, even when they acknowledge that some clinicians provide good care.

The network's handling of chronic conditions and medication management also prompts concern. A patient with vestibular vertigo describes a history of inadequate support and feelings of being dismissed, only to later find relief with gabapentin after moving care elsewhere. Another high-profile account centers on a person newly diagnosed with type 1 diabetes, who reports getting inconsistent information about treatment, failed attempts to access endocrinology, and ongoing difficulties with the Bassett app messages that often go unanswered. This reviewer accuses reception staff of seeming to blame patients for problems and underscores a broader sense of frustration with care coordination, advocacy, and timely access to specialists, culminating in the decision to pursue options outside Bassett for critical care needs.

In a broader sense, the collection reflects a network that delivers moments of outstanding clinical care and human connection, alongside experiences shaped by administrative turbulence and accessibility challenges. Several patients emphasize the courage, empathy, and expertise of individual doctors, nurses, and technicians, while others point to systemic frictions - ranging from billing disputes and appointment backlogs to confusing phone systems and inconsistent communications - that can erode trust. Taken together, these reviews paint a nuanced picture: Bassett is a place where excellent medical moments recur thanks to dedicated clinicians, yet where patients also navigate legitimate frustrations related to scheduling, administrative processes, and access to ongoing specialty care. The range of perspectives underscores the importance of both compassionate bedside care and reliable, responsive systems in shaping the overall patient experience.

Physicians

• Bassett Healthcare Network–Cobleskill Primary Care (0.2 miles)
• Bassett Healthcare Cobleskill (0.2 miles)
• Family Medical Care Assoc (0.9 miles)
• Bassett Health Center Sharon Springs (9.9 miles)
• Bassett Healthcare Network–Canajoharie (15.8 miles)
• Bassett Healthcare Network–Cherry Valley (15.9 miles)
• St Mary’s Healthcare Clinic (16.1 miles)

Parks

• Iorio Park (0.3 miles)
• Chalybeate Park (10.3 miles)
• Yatesville Falls State Forest Preserve (12.9 miles)
• Riverfront Park Canajoharie (16.1 miles)
• Mine Kill State Park (17.1 miles)
• Minekill Falls (17.2 miles)
• Wiles Park (19.1 miles)

Restaurants

• Cobleskill Diner (0.4 miles)
• McDonald's (0.4 miles)
• Red Apple Buffet (0.5 miles)
• Bull’s Head Inn (0.5 miles)
• Sharon Tavern (5.9 miles)
• Dairyland (9.6 miles)
• Triangle Tavern (15.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (16.3 miles)
• Medicine Shoppe (18.5 miles)
• Walgreens (20.3 miles)

Theaters

• Park Theatre (0.5 miles)
• El Rancho Drive In (17.1 miles)

Places of Worship

• St Vincent De Paul Society (0.6 miles)
• Fusion Community Church (0.7 miles)
• Ignite Youth Ministries (6.6 miles)
• Sharon Reformed Church (8 miles)
• Charleston Christian Church (9.1 miles)
• Christian Church Rural Grove (11.4 miles)
• Ames-Sproutbrook UMC (12.1 miles)

Transportation

• U-Haul Moving & Storage (0.7 miles)
• U-Haul (18.7 miles)
• U-Haul Neighborhood Dealer (20.2 miles)
• U-Haul Neighborhood Dealer (22.3 miles)
• Absolute Taxi & Airport Transportation (22.4 miles)

Cafes

• The Horseshoe Cafe (13.9 miles)
• Highwheeler Coffee (18.6 miles)
• Kaaterskill House (20.1 miles)
• Peachtree Cafe (20.2 miles)
• The Coffee Road (20.2 miles)
• Stamford Coffee Stamford (20.3 miles)
• Origins Cafe (22.1 miles)