Eden Park Health Svc Inc in Cobleskill, NY

Pros

• The staff are very good with the patients.
• The ER team was wonderful and caring, including a skilled nurse Arianna, Tyler (EKG), and Dr. O’Reilly, who treated the BP crisis quickly.
• Bassett ER has helped thousands of people.
• Dr Sara is wonderful and knowledgeable.
• Karen Brown was thorough, kind, and empathetic, providing an amazing experience.
• Dr Korn and all of the nurses and staff are amazing.
• They go out of their way to provide excellent care, with a wonderful staff who truly care.
• Lisa in women’s health is kind and personable, and explains procedures clearly.

Cons

• They act like you have no life and don’t have to work.
• The billing and administrative staff are useless.
• This facility is disorganized and unprofessional.
• The PA is too lazy or too incompetent to do her job.
• The phone system is terrible and you can’t reach a live person in your own state.
• The front desk staff are rude and snippy.
• They are out for nothing but your money.
• Doctors don’t take responsibility for their mistakes.
• The ER was poorly managed, with long waits and locked doors.

Review

This Cobleskill-based Bassett Health Center serves best for families and individuals who value staying within a familiar medical network and want ongoing access to capable clinicians who can handle urgent needs when they arise. It is well-suited for patients who have established relationships with specific doctors or nurses and who are willing to tolerate some administrative friction in exchange for hands-on medical competence. Those who prefer rock‑solid scheduling, predictable billing, and uniformly attentive front-desk service should look for alternatives or a different Bassett location with a track record of tighter back-office coordination.

The strongest case for this community rests on the quality and dedication of many frontline clinicians. Several physicians and nurses are repeatedly praised for knowledge, empathy, and thoroughness, and ER staff have demonstrated the ability to stabilize crises quickly when timely admission is warranted. Patients who bond with particular caregivers, such as the noted doctors and primary care teams, tend to value those relationships deeply, and when care stays within those trusted teams the experience can be deeply positive. In addition, where a physician or nurse uses the Bassett app or other electronic communication channels effectively, patients feel listened to and able to ask questions without repeatedly walking into the office. These positive anchors matter a lot when it comes to medical trust and ongoing management of chronic issues.

Yet the consistency of those positives is, at best, uneven. A sizable portion of the feedback centers on administrative and billing failures that undercut the clinical strengths. Repeated complaints describe months-long billing delays, frequent inaccuracies, and chaotic scheduling that makes important appointments slip or be rescheduled multiple times. The phone system and front-desk responsiveness are flagged as major bottlenecks, leaving patients frustrated and stranded when trying to reach a real person in a timely fashion. In many cases, patients also report a revolving door of physicians, which erodes continuity of care and reduces the likelihood that important history and test results are leveraged effectively across visits. The net effect is an experience that feels disjointed and unpredictable, even when the medical care itself can be solid.

The core tension is clear: high-caliber clinicians and responsive urgent care can and do produce excellent outcomes, but the administrative and operational gaps repeatedly undermine those gains. For families juggling multiple appointments, testing, and follow-ups, the inability to secure timely specialist access, sometimes stretching into months, becomes a significant cost of choosing this community. When appointments overrun, or when a patient risks being treated as an impersonal case rather than a person with a medical narrative, the favorable clinical interactions lose their punch. The most troubling episodes, misrecorded vaccinations, incorrect charges, and inconsistent message responses, convey a sense that the system is more focused on volume and workflow than on patient advocacy and reliable service.

For those evaluating whether to commit to this community, a practical plan is essential. Seek out a single, stable care team and insist on a designated care coordinator or advocate who can shield the family from constant scheduling churn. Confirm the exact pathway for test results, referrals, and insurance communications, and request written confirmation of all appointments and charges. If a positive, ongoing relationship with a few clinicians is possible, the clinical advantages can outweigh many frustrations; but if the family requires steady scheduling, predictable billing, and consistently courteous administrative service, alternatives should be explored, either other Bassett locations with stronger back-office performance or independent practices in the region. When possible, talk to multiple patients about their day-to-day experiences and observe how the front desk and scheduling staff handle a routine visit.

In the end, this community delivers credible medical capability anchored by dedicated clinicians, with flashes of exceptional patient care in the right hands. However, the heavy weight of administrative disorganization and inconsistent access to timely specialists makes it a compromised choice for households that prize reliability and predictable service as a baseline. The right fit exists for those who can align with a trusted physician or nurse and who can navigate the administrative ups and downs with a proactive advocate. For families that cannot tolerate recurrent delays, billing confusion, or variable responsiveness, exploring alternatives within the Bassett network or nearby practices offers a prudent hedge against ongoing frustration while still preserving access to quality medical care when it’s most needed.

Physicians

• Bassett Healthcare Network–Cobleskill Primary Care (0.2 miles)
• Bassett Healthcare Cobleskill (0.2 miles)
• Family Medical Care Assoc (0.9 miles)
• Bassett Health Center Sharon Springs (9.9 miles)
• Bassett Healthcare Network–Canajoharie (15.8 miles)
• Bassett Healthcare Network–Cherry Valley (15.9 miles)
• St Mary’s Healthcare Clinic (16.1 miles)

Parks

• Iorio Park (0.3 miles)
• Chalybeate Park (10.3 miles)
• Yatesville Falls State Forest Preserve (12.9 miles)
• Riverfront Park Canajoharie (16.1 miles)
• Mine Kill State Park (17.1 miles)
• Minekill Falls (17.2 miles)
• Wiles Park (19.1 miles)

Restaurants

• Cobleskill Diner (0.4 miles)
• McDonald's (0.4 miles)
• Red Apple Buffet (0.5 miles)
• Bull’s Head Inn (0.5 miles)
• Sharon Tavern (5.9 miles)
• Dairyland (9.6 miles)
• Triangle Tavern (15.5 miles)

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Walgreens (16.3 miles)
• Medicine Shoppe (18.5 miles)
• Walgreens (20.3 miles)

Theaters

• Park Theatre (0.5 miles)
• El Rancho Drive In (17.1 miles)

Places of Worship

• St Vincent De Paul Society (0.6 miles)
• Fusion Community Church (0.7 miles)
• Ignite Youth Ministries (6.6 miles)
• Sharon Reformed Church (8 miles)
• Charleston Christian Church (9.1 miles)
• Christian Church Rural Grove (11.4 miles)
• Ames-Sproutbrook UMC (12.1 miles)

Transportation

• U-Haul Moving & Storage (0.7 miles)
• U-Haul (18.7 miles)
• U-Haul Neighborhood Dealer (20.2 miles)
• U-Haul Neighborhood Dealer (22.3 miles)
• Absolute Taxi & Airport Transportation (22.4 miles)

Cafes

• The Horseshoe Cafe (13.9 miles)
• Highwheeler Coffee (18.6 miles)
• Kaaterskill House (20.1 miles)
• Peachtree Cafe (20.2 miles)
• The Coffee Road (20.2 miles)
• Stamford Coffee Stamford (20.3 miles)
• Origins Cafe (22.1 miles)