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4.2 from 82 reviews
5 stars
56
4 stars
11
3 stars
1
2 stars
2
1 stars
12
Overall Review of Caton Park Rehab And Nursing Center
common33 reviews mention this
Staff are consistently described as caring
Residents and visitors frequently describe staff as caring, friendly, and attentive.
A large share of reviewers say the staff members are welcoming and professional, and that they treat residents with respect and compassion. Multiple people describe day-to-day support as responsive, including nurses, aides, therapists, and other on-site team members who help with questions and requests. Some also add that security and reception contribute to a more comfortable experience for visitors.
common22 reviews mention this
Cleanliness and renovations stand out
Many reviewers highlight the facility’s cleanliness and note recent improvements.
Cleanliness comes up repeatedly, with reviewers describing a clean building and, in one case, no odor. Several people also mention the facility looking recently renovated or improved, and connect that with feeling more comfortable or safe. A few negatives focus more on responsiveness and care rather than visible cleanliness.
caveat6 reviews mention this
Call access and communication vary
Some families report problems reaching the facility and getting timely updates.
While many reviewers are positive about staff interactions, a separate set of comments raises concerns about phone responsiveness and follow-through. Several families say they struggled to get answers from the front desk or case manager, including long delays or repeated hang-ups. A few reviews also mention difficulty getting help after calling for assistance, which can make families feel less informed during rehab.
differentiator3 reviews mention this
Security measures feel tight and safe
Reviewers often mention strong building access controls and visible security.
More than one reviewer comments on security being present and described as tight or attentive. One person says access requires being buzzed through the front desk, and frames that as a factor in feeling secure. Another review praises security and reception during a visit, reinforcing the same theme from a different angle.
caveat5 reviews mention this
Care experience is mixed for response
Some residents and families describe delays or lapses in hands-on care.
Across reviews, the experience is not uniform: some people say residents are comfortable and well cared for, while others describe call-bell and staffing issues that affected basic needs. One negative review says help was slow for assistance, and another suggests the facility was understaffed and that residents had to wait for care. Even where other aspects were praised, these complaints focus on getting timely hands-on support when it’s needed.
caveat2 reviews mention this
Food quality gets both praise and criticism
Food reviews are inconsistent, with both positive and negative comments.
A couple of reviewers mention food in a favorable way, including describing it as tasting great. Others criticize meals and ordering accuracy, including one review that says food was not good at times. Where dining is discussed, it’s a clear point of variation between families’ experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
119 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
John F Kennedy International (10 miles away)
LaGuardia (10 miles away)
Newark International (11 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Transportation
MTA Subway - Church Ave (0.2 miles)
MTA Subway - Prospect Park (0.9 miles)
MTA Subway - Franklin Avenue-Medgar Evers College (1.5 miles)
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