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3.4 from 66 reviews
5 stars
31
4 stars
9
3 stars
1
2 stars
4
1 stars
21
Overall Review of Steuben Center For Rehabilitation And Healthcare
caveat16 reviews mention this
Neglect and understaffing concerns
Multiple residents and families describe understaffing that led to inadequate care.
Several reviews describe call-light delays, aides not responding for long stretches, and staff seemingly unavailable during basic needs like toileting and hygiene. Other accounts describe residents left in wet depends or urine for hours and say therapy support was inconsistent. A few reviews go further, describing serious medical harm they attribute to neglect and poor coordination. While some reviews are positive about daily care, the negative accounts are detailed and recurring around staffing and supervision.
common21 reviews mention this
Staff is often described as helpful
Many reviews describe the staff as friendly, upbeat, and responsive.
A substantial portion of reviewers say staff members were kind, helpful, and easy to work with, including during check-in and day-to-day interactions. Some mention nurses and CNAs as supportive, with residents appearing comfortable and cared for. A smaller set of reviews contrasts that with rude or incompetent behavior, but the overall review pattern includes frequent positive staff impressions alongside those complaints. Reviews that are favorable also often pair staff praise with cleanliness and organization.
caveat5 reviews mention this
Cleanliness is a mixed picture
Cleanliness satisfaction varies, with some praising cleanliness and others reporting it as a problem.
Some reviewers say the facility and residents’ rooms were clean, with no odors in hallways. Others use much stronger language, describing the facility or rooms as filthy and saying residents were not bathed properly. Several negative reviews focus more broadly on neglect and hygiene-related outcomes, which overlaps with these cleanliness complaints. Taken together, cleanliness is not consistently described the same way across reviews.
caveat4 reviews mention this
Security and access feel restrictive
Visitors describe both improved security measures and access restrictions that limit communication.
One review says the “new security system” helped families feel confident their loved ones would be safe and supervised. Another reviewer describes an intrusive check-in process with a photo and extensive questions, saying it made visiting difficult. For communication and presence, at least one family report says video calls and access to medical records were limited, and that visits had strict limits. A different review also mentions using Zoom successfully, but overall feedback shows mixed experiences with access controls.
common3 reviews mention this
Activities and recreation get praise
Residents and families mention enjoyable activities and recreation.
Several positive reviews highlight recreation and entertainment as part of the experience, including live music and other scheduled activities. One review specifically thanks recreational staff for bringing interesting and fun activities. Even where the overall feedback is not favorable, there are references to an activities manager and resident-group involvement, showing activities are part of daily life. Reviews also link these efforts with comfort and engagement during the stay.
caveat4 reviews mention this
Money pressures and billing issues
Reviews raise concerns about cost pressure, billing, and related paperwork disputes.
A number of reviews mention money and financial handling as a problem area, including claims about overcharging for medical records and frustration with billing-related processes. One family says they were able to negotiate a reduced price and felt safer with their loved one there afterward, which points to pricing being a key factor for some. Other reviews describe the center’s priorities in strongly negative terms, tying them to disputes around care, records, or administrative decisions. Overall, cost-related concerns show up alongside both positive and negative experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
105 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Elmira Corning Regional (24 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
The Village Pharmacy (0.8 miles)
Walgreens (2.1 miles)
Top's Markets (2.1 miles)
Rite Aid (2.2 miles)
Walmart Pharmacy (16.5 miles)
Walgreens (17.4 miles)
Gerould's Professional Pharmacy (18.1 miles)
Physicians
Southern Tier Hearing (0.8 miles)
Virdee Medical Plcc (1 miles)
Twin Tiers Eye Care Associates (1.5 miles)
Bath Commmunity Health & Family Planning (1.6 miles)
Guthrie Bath (1.7 miles)
Keuka Family Practice Assocs (1.8 miles)
Finger Lakes Internists (1.9 miles)
Places of Worship
Bath Adventist Group (0.9 miles)
St Thomas Episcopal Church (1.6 miles)
Harvest Baptist Church (1.7 miles)
St Mary's R C Church (1.7 miles)
First Presbyterian Church of Bath (1.8 miles)
Family Life Ministries (4.1 miles)
Ferguson David Pastor (4.3 miles)
Parks
Pulteney Park (1.5 miles)
Champlin Beach Park (5.4 miles)
Village Square (5.4 miles)
Depot Park (5.6 miles)
Corning Area Small Fry Football League (15.7 miles)
Steuben Center For Rehabilitation And Healthcare on seniors.fyi includes 5 photos including images showing bathroom, exercise, gym, assistance, physical therapy, rehabilitation, healthcare, exercise equipment, and more.
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Linda's caregiving journey for her elderly mother, Joan, is marked by deep love and challenges as she navigates health changes, emotional support, and practical arrangements while learning to prioritize self-care and utilize community resources. Their evolving relationship highlights resilience and the universal themes of empathy and preparedness in caregiver experiences.
The article clarifies common misconceptions about Powers of Attorney (POA), highlighting the necessity of the principal's consent, the limitations on an agent's authority, and the importance of mental capacity when signing. It also distinguishes between various types of POAs, addresses concerns about potential abuse, and emphasizes the need for legal consultation to ensure valid and up-to-date documents.
Steuben Center For Rehabilitation And Healthcare photos
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Interior
Landscaping
Bathroom
Exercise Equipment
Gym
Interior, Windows, Plant, and Reading
Landscaping and Garden
Bathroom
Exercise Equipment, Healthcare, Rehabilitation, and Physical Therapy
Gym and Assistance
Exercise
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105 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Elmira Corning Regional (24 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Competitive price for the area with comprehensive care and on-site activities.
Nurturing Our Loved Ones: A Daughter's Journey in Caring for Her Mother
Nurturing Our Elders: Linda's Journey of Supporting Her Mother
A Comprehensive Exploration of Common Misunderstandings about Powers of Attorney
