Steuben Center For Rehabilitation And Healthcare

Pros

• The staff at Steuben Center is very caring and attentive to residents' needs.
• Residents have expressed satisfaction with the food provided at Steuben Center.
• The facility has maintained a safe environment, with no reported cases of the virus.
• The management was willing to negotiate a reduced price, making it more affordable for families.
• They have been helpful in setting up Zoom calls for families to stay connected with their loved ones.

Cons

• The nurses refused to connect calls and repeatedly claimed they were trying, causing frustration for the family.
• The grandfather was overmedicated, leading to significant weight loss and distressing mental states.
• The staff prioritized arguing over lunch instead of facilitating a final visit between the grandmother and her husband.
• Access to medical records was denied to the grandfather's proxy, adding to the family's distress.
• Communication with loved ones was severely limited; phone contact restrictions were enforced.
• Relatives were not allowed to take pictures of the grandfather during visits, further isolating him from family support.
• Visits were restricted to 30 minutes under strict supervision, diminishing meaningful family interaction.
• There is a delay in response times when processing paperwork at Steuben Center, causing inconvenience for families seeking updates or assistance.

Review

The experiences of families with elder care facilities can often vary drastically, revealing both heart-wrenching failures and uplifting successes. In reflecting on these two contrasting reviews, one must confront the emotional weight that such settings can carry for families, especially during vulnerable moments like the end of a loved one's life. The first review paints a bleak picture of a facility where a grandfather suffered greatly in his final days. This narrative is fraught with distressing details about neglect and poor communication that ultimately exacerbated the family's grief.

At the core of this first review is a profound sense of loss compounded by feelings of betrayal. The writer recounts how their grandfather was overmedicated, causing him not only to lose an alarming 60 pounds but also to experience intense fear—so much so that he could no longer recognize himself in the mirror. Such circumstances raise serious questions about the standard of care provided by staff members at this facility. Compounding this tragedy is the account of failed attempts to maintain family connections through technology; multiple calls and Zoom meetings were prevented due to staff negligence, leaving family members feeling powerless and frustrated when they were unable to connect with their loved one.

The narrative takes a particularly heartbreaking turn when it reveals that vital moments were stolen from the family. As the grandfather lay in his final hours, instead of facilitating a visit between him and his wife—who had waited anxiously—the staff chose instead to engage in an argument over lunch. Such actions are not merely unprofessional; they reflect a disturbing lack of empathy for residents and their families who are experiencing devastating emotional turmoil during what should have been a cherished moment between lifelong partners.

On the other hand, we see an illuminating contrast in another review concerning Steuben Center (formerly Steuben County Infirmary). Here, satisfaction seems to prevail as described by family members who report positive experiences regarding their elderly relative's care. Unlike the previous account filled with pain and disappointment, this second perspective emphasizes safety and kindness facilitated by attentive nursing staff who seem genuinely invested in resident welfare. They note how successful communication via Zoom has been established without significant barriers, allowing families to remain connected despite physical separations.

Moreover, this reviewer shares insights into negotiating better pricing for their mother's stay at Steuben Center—a point that underscores flexibility within sometimes rigid systems surrounding eldercare costs. Complimenting the quality of food served there adds another layer of comfort; after all, nourishment plays an essential role not only in physical health but also contributes significantly to overall well-being among seniors whose appetites may wane due to myriad factors including age-related decline or emotional stressors.

Nevertheless, it's critical to acknowledge that some challenges persist even in more favorable environments like Steuben Center. Delays in processing paperwork could be indicative of larger systemic issues affecting responsiveness within healthcare facilities more broadly. While such delays can be frustrating for families eager for updates or changes regarding loved ones' care plans, it’s reassuring that overall sentiments remain positive even amidst operational hiccups.

In conclusion, these two contrasting reviews underscore the complexities inherent in selecting eldercare facilities for loved ones—a decision laden with emotional stakes that demands careful consideration and investigation into each potential option's ethos and practices. While one family experienced heartache compounded by neglectful practices resulting in irreparable loss during tragic circumstances, another found solace through supportive staff committed to high standards of care amid capable management strategies aimed at safeguarding residents’ well-being amidst ongoing public health considerations related to viral outbreaks. These narratives serve as poignant reminders about seeking out environments where compassion coexists harmoniously with competent medical attention—ensuring those we love are treated not only as patients but as valued human beings deserving dignity up until their very last breath.

Pharmacies

• The Village Pharmacy (0.8 miles)
• Walgreens (2.1 miles)
• Top's Markets (2.1 miles)
• Rite Aid (2.2 miles)
• Walmart Pharmacy (16.5 miles)
• Walgreens (17.4 miles)
• Gerould's Professional Pharmacy (18.1 miles)

Physicians

• Southern Tier Hearing (0.8 miles)
• Virdee Medical Plcc (1 miles)
• Twin Tiers Eye Care Associates (1.5 miles)
• Bath Commmunity Health & Family Planning (1.6 miles)
• Guthrie Bath (1.7 miles)
• Keuka Family Practice Assocs (1.8 miles)
• Finger Lakes Internists (1.9 miles)

Places of Worship

• Bath Adventist Group (0.9 miles)
• St Thomas Episcopal Church (1.6 miles)
• Harvest Baptist Church (1.7 miles)
• St Mary's R C Church (1.7 miles)
• First Presbyterian Church of Bath (1.8 miles)
• Family Life Ministries (4.1 miles)
• Ferguson David Pastor (4.3 miles)

Parks

• Pulteney Park (1.5 miles)
• Champlin Beach Park (5.4 miles)
• Village Square (5.4 miles)
• Depot Park (5.6 miles)
• Corning Area Small Fry Football League (15.7 miles)
• Kinsella Park (15.8 miles)
• Hodgeman Park (16.6 miles)

Restaurants

• Restaurant 209 (1.6 miles)
• Keetas (1.6 miles)
• Nichols 415 Outer Limits (1.7 miles)
• Betty Kay Bake Shop (1.7 miles)
• Dave's Produce (1.7 miles)
• Old National Hotel (1.7 miles)
• Subway (2.1 miles)

Hospitals

• Ira Davenport Memorial Hospital (1.8 miles)
• Ira Davenport Memorial Hospital (2.1 miles)
• Arnot Health (2.1 miles)
• Bath VA Medical Center (2.8 miles)
• Va Medical Center (2.8 miles)
• Arnot Walk In Care (16.9 miles)

Cafes

• Aroma Coffee Art Gallery (5.4 miles)
• Beartown Peaches N Cream (16.9 miles)

Transportation

• Avis Rent A Car (16.8 miles)