Daughters of Sarah Nursing Hm

Pros

• The rehab staff worked diligently to improve the father-in-law's condition and boost his confidence for returning home sooner than expected.
• Family members praised the knowledgeable, caring, and dedicated staff who were always available when needed.
• The overall environment of the facility appeared nice and welcoming.
• The social worker was responsive to concerns raised by family members about staffing fit for their loved one.
• Albany Medical Center provided thorough evaluations and care that addressed previously unnoticed health issues, such as a UTI.
• Family members felt fortunate that their loved ones received care from compassionate professionals when they raised concerns about their wellbeing.

Cons

• The phone system at the nursing station is frustratingly unresponsive, leading to prolonged wait times and repeated redials.
• The care provided is hit or miss, primarily missing, with serious issues related to understaffing and lack of supervision.
• Many staff members display a disillusioned attitude due to cost-cutting measures that compromise resident care.
• Aides often neglect their responsibilities and seem resentful when asked for assistance, creating a negative atmosphere for residents.
• The dining experience is poorly managed, with residents left unattended and unserved during meal times.
• There is a noticeable lack of compassion from the staff towards residents, only showing interest when families intervene or express concerns.
• Protocols are followed rigidly without consideration for individual circumstances, leading to unnecessary distress for residents and families.
• The facility's infrastructure appears dirty and deteriorating, reflecting poor maintenance standards.
• Communication within the staff seems inadequate, resulting in mix-ups that further complicate care delivery.
• The handling of incidents involving residents lacks sensitivity and common sense, causing undue stress for both the resident and their family members.

Review

The experience of families with nursing facilities can vary dramatically, as seen in the contrasting accounts provided by different individuals and families regarding care at a specific institution. While some families express gratitude for quality care and positive interactions with staff members, others report severe shortcomings that lead to disillusionment and deep concern for their loved ones’ welfare.

One family shared an alarming struggle to connect with their sister residing in the facility, highlighting an inadequate phone system that often left them frustrated and unable to communicate. In particular, they described instances where calls went unanswered for extended periods; calling the nursing station only to have the portable phone ring incessantly until it was ultimately hung up on was not uncommon. Their repeated attempts, which sometimes involved redialing for over 30 minutes, suggested a lack of urgency or effort on the part of the staff to facilitate communication between residents and their families—an essential element of resident care that many would consider fundamental.

Conversely, another family recounted a favorable rehabilitation experience for their father-in-law at Daughters after a short-term stay aimed at recovery following an injury. They praised the attentive and knowledgeable personnel who helped him regain confidence as he prepared to return home earlier than anticipated. The nursing staff was readily available when family members raised concerns about his treatment, reinforcing their sense of trust in the facility's dedication to its residents' well-being. Positive feedback like this offers hope amidst stories filled with frustration but also raises questions about consistency among various shifts or staff members.

Troubling patterns emerge from reviews reflecting negative experiences characterized by understaffing issues and a lack of adequate training or supervision among both permanent staff and agency personnel. In one harrowing account, caregivers were reported as being indifferent toward residents’ needs—evident during mealtimes when aides failed to assist those requiring help eating. A visitor took it upon themselves to ensure food was consumed when aides appeared disengaged from their responsibilities. This situation exemplifies what is perceived as a broader systemic problem: workers overwhelmed by too many patients might resort to neglectful behavior instead of providing attentive care.

Another disturbing review recounted how minimal attention was given to signs of deteriorating health in an elderly resident undergoing rehabilitation. Family members observed concerning symptoms yet found caregivers dismissive rather than proactive in ensuring proper health monitoring. For example, when a resident expressed difficulty urinating—a serious health concern—the response from aides was defensive rather than supportive. This deficit in compassionate oversight not only raises alarms about the immediate health concerns but also indicates negligence towards understanding each resident’s unique needs.

The final straw for one family came after a decision made hastily concerning an 82-year-old patient being taken for an emergency psychiatric evaluation due to comments interpreted out of context—a move that exceeded protocol boundaries advisably reserved for more extreme situations. The subsequent hospital visit revealed significant medical issues previously unnoticed during his stay at Daughters—a urinary tract infection—which could explain certain behavioral complaints made by him earlier that went unaddressed by facility staff. As distressing as this incident unfolded, it speaks volumes about the potential inadequacies within nursing home systems designed primarily for rehabilitation—especially when protocols overshadow empathy.

While there are certainly accounts that commend some aspects of care provided within nursing facilities like Daughters, the overarching themes discovered through these testimonials reveal deeper systemic flaws affecting both quality assurance and day-to-day operations within such establishments. Families seeking trusted eldercare services frequently grapple with uncertainty regarding whether their loved ones will receive compassionate treatment against tangible challenges presented by understaffing or inattentive practices—all vital criteria upon which recommendations should rest heavily weighed before entrusting any facility with significant responsibility over family members’ well-being.

Situated in Albany, New York, this neighborhood offers a convenient and bustling environment with a variety of amenities within close proximity. With multiple dining options such as McDonald's, The Standard Restaurant & Lounge, and Capital City Diner nearby, residents can easily enjoy a meal out without traveling far. Additionally, there are several cafes including Panera Bread and Starbucks for those who enjoy a coffee or quick bite to eat. The area also provides easy access to pharmacies like Walmart Pharmacy and CVS Pharmacy, ensuring that medical needs can be met efficiently. For spiritual fulfillment, there are places of worship such as Astral Journeys Center and the New Covenant Presbyterian Church within a short distance. In terms of outdoor recreation, residents can visit parks like Cook Playground or North Bethlehem Park for leisurely strolls or picnics. Medical care is readily available with physicians like Dr Robert H Dropkin, MD and hospitals such as Albany Medical Center in close proximity. Transportation options including Albany International Airport and CDTA Bus Stop make it easy to get around the area. Overall, this neighborhood offers a well-rounded living experience with convenient access to essential services and recreational opportunities for seniors seeking an active lifestyle in Albany.

Restaurants

• McDonald's (0.4 miles)
• The Standard Restaurant & Lounge (0.7 miles)
• Capital City Diner (0.8 miles)
• McDonald's (1 miles)
• Burger King (1.4 miles)
• Pho Yum (1.6 miles)
• La Fiesta (1.7 miles)

Cafes

• Panera Bread (0.4 miles)
• Starbucks (1.2 miles)
• Starbucks (1.8 miles)
• Starbucks (2 miles)
• Panera Bread (2.3 miles)
• Starbucks (3.6 miles)
• Starbucks (5.1 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• CVS Pharmacy (1.3 miles)
• Optum Infusion Services (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Places of Worship

• Astral Journeys Center (0.9 miles)
• New Covenant Presbyterian Church (2.8 miles)
• Hindu Temple Society (4 miles)

Parks

• Cook Playground (1 miles)
• Collins Circle (1.7 miles)
• North Bethlehem Park (2.4 miles)
• Miracle Playground (3.3 miles)
• The Crossings of Colonie (3.4 miles)
• Washington Park (4.9 miles)

Physicians

• Dr Robert H Dropkin, MD (1.1 miles)
• Stephen Sipperly, DO (1.1 miles)
• Retina Consultants At Great Oaks (1.2 miles)
• Bailey Filipp & Wakil Eye Physicians & Surgeons (1.2 miles)
• Albany Dermatology (1.3 miles)
• Anesthesia Group of Albany PC (1.5 miles)
• Albany Med Radiology At Washington Avenue (2.3 miles)

Hospitals

• Albany Medical Center (1.5 miles)
• Cancer Care Center (3.8 miles)
• St Peter's Hospital (3.8 miles)
• St Peter's Hospital (3.9 miles)
• Albany Medical Center Hemophilia And Von Willebrand S Disease Tr (5.1 miles)

Theaters

• Regal Colonie Center & RPX (2.1 miles)

Transportation

• Southwest Airlines (3.9 miles)
• Albany International Airport (ALB) (4 miles)
• National Car Rental (4 miles)
• CDTA Bus Stop (4 miles)
• Terminal B (4 miles)