Golden Age Care & Rehabilitation in Clovis, NM

Pros

• The nurses took very good care of the sister, and the family is grateful for such kind staff at the facility.
• Everyone was very helpful and friendly.
• The nurse was great with the grandmother.
• The staff provided support and professionalism during a very stressful time.
• The director was polite and nice, and the nurses were gentle and caring.
• The staff are awesome and friendly.
• Truly an amazing center with compassionate and caring staff for all residents.
• The center provides impressive care during therapy.
• The staff showed excellent patient care skills and positive attitudes toward residents.
• Clovis Healthcare and Rehabilitation Center goes above and beyond for its residents.
• The staff are attentive, with fast responses and friendly demeanor.
• The residents and staff appear happy, indicating genuine care.

Cons

• The facility should have been shut down years ago and the care is described as disgusting.
• The care did not improve after the fall, and staff did not respond to the resident's needs.
• Staff were content only as long as the patient stayed in a wheelchair or bed.
• They warn others not to put loved ones there, saying the staff do not take care of residents and are unprofessional.
• The staff are described as rude and the care as lacking, with a focus on money rather than morals.
• The facility is labeled a joke and accused of not caring about residents.
• They advise against placing family members there, citing neglect.
• The care is described as mediocre, with multiple falls and no changes to the care plan.
• The food is consistently cold or lukewarm and often inedible.
• The bathroom was not accessible and the floor was wet, indicating unsafe conditions.

Review

Golden Age Care & Rehabilitation in Clovis, NM is best suited for families pursuing post-acute rehabilitation and ongoing support in a setting where front-line caregivers demonstrate clear compassion and professional effort. The strongest takeaway in favor of this community is the evident dedication of nursing and therapy staff, with multiple reviewers highlighting kindness, patience, and open communication. When recovery demands steady hands, structured routines, and a rehab-forward approach, the staff depth here can sustain momentum. It has particular appeal to families who can commit to regular visits and active advocacy, because the quality of care often hinges on consistent oversight and timely responsiveness. In short, it works well for rehab and short-term stabilization - so long as one accepts a framework that requires ongoing family involvement.

At the same time, a clear warning label belongs here for certain residents and families. Several reviews recount safety lapses that cannot be ignored: falls with injury, delayed help for bathroom needs, and instances where basic needs or personal items went unaddressed. Some accounts describe medical management missteps, such as a feeding tube remaining in place longer than appropriate, or inadequate monitoring after serious events. Repeated reports of cold or lukewarm meals, uneven hygiene, and delayed call-bell responses paint a pattern of inconsistent oversight. For individuals with significant mobility challenges, cognitive needs, or a requirement for near-constant monitoring, these gaps translate into real risk. Veterans or other high-acuity residents should carefully compare options with stronger safety and consistency records.

The facility's strongest, recurring positives create a tangible balance against the concerns when matched with the right resident. Praise consistently lands on the empathy and competence of nurses, the helpfulness of aides, and the quality of rehabilitative therapies. Reviewers repeatedly describe a clean, orderly environment and staff who communicate with families in ways that reduce stress during transitions. The hospice and broader care teams are cited as especially professional and supportive, easing difficult moments for patients and families alike. These strengths aren't abstract; they translate into meaningful progress and steadier morale for many residents. For residents whose needs align with rehabilitation goals and whose families can maintain ongoing oversight, the favorable aspects can indeed outweigh the drawbacks - provided oversight remains steady.

However, the main drawbacks cannot be minimized. Inconsistency across shifts appears to undermine reliability, with nighttime responsiveness occasionally lacking and some staff interactions described as rude or perfunctory. Hygiene and care quality concerns - such as missing clothing, inadequate bathroom assistance, and other basic caregiving lapses - erode trust and raise safety questions. Food quality, a frequent focal point for residents and relatives, is described by several families as cold or lukewarm, which matters when meals are a central daily comfort and nutrition component. Taken together, these patterns create a risk profile that moderates enthusiasm for the facility, especially for those who require dependable, respectful, and comprehensive care on every shift.

For families weighing options, the decision hinges on realistic risk budgeting and the level of hands-on oversight available. Practical steps can reveal whether the community can deliver on its strengths: observe a full day of care, request a direct meeting with the administrator, and insist on a written, daily care plan with measurable benchmarks. Ask for transparent staffing data, confirm nurse-to-resident ratios, and seek explicit commitments about response times and accountability for lapses. If meaningful improvements aren't demonstrated within a defined window, it is prudent to explore alternatives with more consistent safety records and fewer reports of neglect or mishandling. Golden Age can be suitable when governance is tight and families stay involved; without that structure, the risk calculus tilts toward reconsideration.

Ultimately, this community serves a distinct niche: residents who benefit from robust rehabilitative services and whose families can provide ongoing coordination and vocal advocacy. For others - particularly those with high medical or mobility needs or families unwilling to supervise care closely - it's wise to pursue options with steadier safety metrics and more uniformly reliable care across shifts. When entering Golden Age, prospective residents should treat the arrangement as a tightly monitored, goal-driven plan with clear accountability from leadership and explicit milestones to gauge progress.

This area of Clovis, New Mexico offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient lifestyle. With multiple parks nearby, such as Dickenson Park and Hillcrest Dog Park, residents can enjoy outdoor activities and leisurely walks. Places of worship like Bethal Assembly of God Church and First United Methodist Church provide spiritual support and community engagement. Transportation options, including the Clovis Area Transit System and U-Haul Moving & Storage, make it easy for seniors to get around town. There are also several cafes, restaurants, and theaters in the vicinity for dining and entertainment options. Pharmacies like Walgreens and physicians' offices such as Via Christi Medical Clinic are easily accessible for healthcare needs. Overall, this part of Clovis offers a well-rounded living environment with convenient access to essential services for seniors.

Parks

• Dickenson Park (0.2 miles)
• Hillcrest Dog Park (0.3 miles)
• Hillcrest Zoo Clovis New Mexico (0.5 miles)
• Clovis Park Maintenance Department (0.8 miles)
• Greene Acres Park (1.8 miles)
• Potter Park (3 miles)

Places of Worship

• Bethal Assembly of God Church (0.2 miles)
• Living Stones Nazarene Church (0.4 miles)
• First United Methodist Church (0.5 miles)
• Advent Christian Church (0.6 miles)
• Grace Fellowship Church (0.8 miles)
• Central Baptist Church (1 miles)
• Southern Baptist Convention (1 miles)

Transportation

• Clovis Area Transit System (0.8 miles)
• U-Haul Moving & Storage (1.3 miles)
• Superior Airport Shuttle (1.4 miles)
• Enterprise Rent-A-Car (1.6 miles)
• Clovis Municipal Airport (CVN) (5.6 miles)

Cafes

• Starbucks (1 miles)
• HTeaO (1.6 miles)
• Blackwater Coffee (2 miles)

Restaurants

• Bokka (1.1 miles)
• Mi Cocina (1.1 miles)
• La Tropicana (1.1 miles)
• McDonald's (1.2 miles)
• Long John Silver's (1.2 miles)
• Twin Cronnie Drive-In (1.2 miles)
• Sonic Drive-In (1.2 miles)

Theaters

• North Plains 7 - Allen Theatres (1.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• Good Neighbor Pharmacy (1.9 miles)
• Roden-Smith Pharmacy (2 miles)
• Jaramillo, Jason Scott (2.2 miles)
• Walmart Photo Center (16.8 miles)

Physicians

• Via Christi Medical Clinic of Clovis (1.9 miles)
• Trinity Family Medicine - H Kyle Sheets MD (2 miles)
• La Casa Family Health Center (2.6 miles)
• Oak Medical Practice (3 miles)
• Arnel Bobadilla MD (3 miles)
• Womens Med CTR (3 miles)
• Covenant Cardiology Associates (3.1 miles)

Hospitals

• Plains Regional Dialysis Center (3.1 miles)