Golden Age Care & Rehabilitation

Pros

• The nurses are praised for taking very good care of residents.
• Everyone at the facility was very helpful and friendly.
• The nurse was great with the grandmother.
• The staff's support and professionalism, especially Vanessa H., were highly appreciated.
• The director introduced herself and was polite; the nurses were nice, polite, and gentle.
• The staff are awesome and take very good care of loved ones.
• The facility is amazing, with compassionate and caring staff for all residents.
• The staff were very helpful and the center was clean.
• The center goes above and beyond for its residents.
• Attentive staff, fast responses, and friendly employees.

Cons

• The facility is described as dirty with missing clothes and poor supervision after a fall.
• A patient fell in the bathroom because staff did not respond quickly, resulting in a head injury and transfer for a brain bleed.
• The feeding tube was left in place for three weeks after transfer, posing infection risk and delayed removal.
• Residents were not cleaned properly after using the restroom, leading to a rash and neglect.
• Handicap accessibility was not adequately provided; the bathroom did not meet accessibility standards.
• The food was consistently cold or lukewarm and sometimes inedible for veterans.
• Staff were perceived as rude, unprofessional, and incompetent, with disrespect toward residents.
• At least one reviewer urged that the facility be shut down, describing it as disgusting.
• Call bells were sometimes ignored or not promptly answered, leaving residents waiting for assistance.
• Some reviewers felt the facility prioritized occupancy or funding over patient care.
• A dialysis patient was left without a timely bath and with inadequate attention, including not receiving oxygen when needed.

Review

The collection of comments left by families and friends about Clovis Healthcare and Rehabilitation Center and its related facilities paints a complex picture: many people speak with warmth about individuals on the staff and the care they've received, while others recount alarming lapses that they say endangered loved ones. Across reviews, there are repeated affirmations that certain nurses, aides, and administrators are attentive, compassionate, and professional, but there are also persistent grievances about responsiveness, cleanliness, safety, and respect for veterans and other residents. The result is a tapestry of true-to-life anecdotes that range from deeply reassuring to deeply troubling.

Several notes of gratitude anchor the more positive pole of the reviews. One reviewer thanks the nurses for taking "very good care" of their sister and celebrates the facility for employing kind and helpful staff. Another focuses on a nurse who was "great with my grandmother," underscoring the gentleness and attentiveness that patients can experience. There are mentions of Vanessa H. delivering steady support during very stressful times, and overarching praise for the staff's professionalism and kindness toward patients and families during difficult moments. In addition, multiple comments highlight direct interactions with the director, hospice nurse, and other caregivers who made a tangible difference, including a family who felt reassured by the staff's compassion and the personalized touches that brightened a loved one's stay. Volunteers and families alike recount moments of positive engagement, noting that the center can be a hopeful, human space when individuals feel heard and cared for.

But alongside these affirmations of good care, there are sharp and dismaying accounts that many readers will find alarming. One reviewer expresses a vehement rejection of the facility, arguing that it should be shut down and claiming that the institution is the VA's only option for veterans - an assertion that underscores a fear that vulnerable residents are being neglected or mistreated. Phrases like "disgusting" and "not how you take care of people" appear, and the tone reflects a conviction that serious changes are needed to protect residents, particularly those who rely on the facility for essential care. This sentiment is reinforced by another who contends that the facility has long failed to meet basic standards of accessibility and dignity, suggesting that veterans and other residents are not receiving the respect they deserve.

A particularly troubling narrative centers on an incident from July 2022 involving a son who stayed at the facility. The reviewer describes a persistent pattern: the patient's clothes were dirty or missing; a fall in the bathroom occurred with no one responding promptly; afterward, he was shuttled to a hospital for a brain bleed and later transferred to another city for further care. Upon return, the room was overcrowded with equipment, and the care did not noticeably improve. The reviewer claims the patient was told he was incontinent and that - despite evidence to the contrary - he remained tethered to a feeding tube for weeks even after surgery and while the family observed a decline in his ability to eat or function. After discharge, the feeding tube was removed for cleanliness, and the family believes the facility prioritized comfort with the wheelchair or bed over active, attentive care. These details culminate in a strong impression that treatment during and after the fall fell short of what should be expected for a vulnerable patient.

Compounding concerns are assertions about safety and accessibility in daily routines. Several reviewers describe bathrooms that were not truly accessible, floors that remained wet, and socks that became soaked without timely action to remedy the situation. One family member recalls insisting on changes after a fall and finding that the patient's room had not received appropriate attention or privacy, with comments implying that staff blamed the patient rather than taking responsibility for physical safety. The sense conveyed is that imperfect infrastructure and slow or inconsistent response to urgent needs could leave residents at risk, especially those with mobility or cognitive challenges.

Not all of the negative feedback centers on the most grievous events. A recurring thread concerns the rhythm of daily care - meals, baths, and personal attention. Several reviewers report meals that arrive cold or lukewarm and speak to ongoing concerns about adequate assistance with feeding, hydration, and hygiene. One family member focuses on the contrast between the care team's warmth and the inconsistency of basic routines like bathing or assisting with after-work routines, suggesting that while some staff are attentive, others appear overwhelmed or inattentive on certain shifts. In some cases, families describe frustration with how call buttons are managed and how requests for assistance - such as help to use the bathroom during the night - are acknowledged only after extended delays. These patterns contribute to a broader worry that residents may not receive reliable, timely care at all times.

The most recent and personal entries reveal a fear that the facility's strengths - compassion, communication, and a few standout staff members - do not consistently translate into reliable, high-quality care for every patient, every day. One reviewer conveys a sense of ongoing vigilance: a patient's clothes go missing, a bath is delayed for hours, and a caregiver appears insufficiently responsive to urgent needs, leaving family members to question whether their loved one is truly being treated with dignity and respect. Another describes a long-running confidence that the staff are kind, yet ends with an impression that the facility's essential mission - ensuring residents' health, safety, and comfort - may be compromised by gaps in staffing, monitoring, and accountability.

Taken together, the reviews sketch the shoreline of a facility that undeniably offers moments of real care and human connection, but also bears significant reputational and safety concerns. The positive experiences illustrate that there are many dedicated professionals within the organization who can provide compassionate, effective support, sometimes turning difficult days into meaningful progress. The negative experiences, however, highlight risks related to responsiveness, cleanliness, consistent quality of care, proper handling of critical incidents, and the respectful treatment of veterans and other residents. For families weighing care options, the accounts point to a core truth: quality in this setting appears highly contingent on the specific staff on duty, the leadership in place, and the facility's capacity to address problems quickly and transparently.

This area of Clovis, New Mexico offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient lifestyle. With multiple parks nearby, such as Dickenson Park and Hillcrest Dog Park, residents can enjoy outdoor activities and leisurely walks. Places of worship like Bethal Assembly of God Church and First United Methodist Church provide spiritual support and community engagement. Transportation options, including the Clovis Area Transit System and U-Haul Moving & Storage, make it easy for seniors to get around town. There are also several cafes, restaurants, and theaters in the vicinity for dining and entertainment options. Pharmacies like Walgreens and physicians' offices such as Via Christi Medical Clinic are easily accessible for healthcare needs. Overall, this part of Clovis offers a well-rounded living environment with convenient access to essential services for seniors.

Parks

• Dickenson Park (0.2 miles)
• Hillcrest Dog Park (0.3 miles)
• Hillcrest Zoo Clovis New Mexico (0.5 miles)
• Clovis Park Maintenance Department (0.8 miles)
• Greene Acres Park (1.8 miles)
• Potter Park (3 miles)

Places of Worship

• Bethal Assembly of God Church (0.2 miles)
• Living Stones Nazarene Church (0.4 miles)
• First United Methodist Church (0.5 miles)
• Advent Christian Church (0.6 miles)
• Grace Fellowship Church (0.8 miles)
• Central Baptist Church (1 miles)
• Southern Baptist Convention (1 miles)

Transportation

• Clovis Area Transit System (0.8 miles)
• U-Haul Moving & Storage (1.3 miles)
• Superior Airport Shuttle (1.4 miles)
• Enterprise Rent-A-Car (1.6 miles)
• Clovis Municipal Airport (CVN) (5.6 miles)

Cafes

• Starbucks (1 miles)
• HTeaO (1.6 miles)
• Blackwater Coffee (2 miles)

Restaurants

• Bokka (1.1 miles)
• Mi Cocina (1.1 miles)
• La Tropicana (1.1 miles)
• McDonald's (1.2 miles)
• Long John Silver's (1.2 miles)
• Twin Cronnie Drive-In (1.2 miles)
• Sonic Drive-In (1.2 miles)

Theaters

• North Plains 7 - Allen Theatres (1.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• Good Neighbor Pharmacy (1.9 miles)
• Roden-Smith Pharmacy (2 miles)
• Jaramillo, Jason Scott (2.2 miles)
• Walmart Photo Center (16.8 miles)

Physicians

• Via Christi Medical Clinic of Clovis (1.9 miles)
• Trinity Family Medicine - H Kyle Sheets MD (2 miles)
• La Casa Family Health Center (2.6 miles)
• Oak Medical Practice (3 miles)
• Arnel Bobadilla MD (3 miles)
• Womens Med CTR (3 miles)
• Covenant Cardiology Associates (3.1 miles)

Hospitals

• Plains Regional Dialysis Center (3.1 miles)