Canyon Transitional Rehabilitation Center

Pros

• The staff at Canyon Transitional Rehabilitation Center provided exceptional care, treating residents like family and ensuring their comfort and happiness throughout their stay.
• Many reviewers praised the cleanliness and well-maintained environment of the facility, creating a sense of security for families and residents alike.
• The food served at the center received high marks for being delicious and homecooked, contributing to a positive dining experience for residents.
• Reviewers noted that the therapy department was diligent in helping residents regain their strength, leading to successful recoveries and smooth transitions to assisted living.
• Several individuals highlighted the dedication and friendliness of the nursing staff, who took time to get to know patients personally and showed genuine compassion during their care.
• Families expressed appreciation for the responsive management team that addressed concerns promptly and effectively.
• The overall experiences shared by multiple reviewers indicated a supportive community atmosphere within the facility, making it feel less like a nursing home and more like a family environment.

Cons

• The staff at Canyon Transitional Rehabilitation Center was unresponsive and unfriendly, leading to a negative experience for patients and their families.
• A family member reported that their mother was not bathed or given a change of clothes for five days, indicating poor personal care.
• The facility reportedly billed Medicare for physical therapy and respiratory therapy that the patient never received, raising concerns about billing practices.
• Communication from the staff was inadequate, with one reviewer expressing frustration over not being updated on their father's well-being.
• There were complaints about cleanliness and unpleasant odors in the long-term care wing of the center.
• A reviewer described feeling disrespected by the staff, who seemed indifferent to both family inquiries and patient needs.
• Families had difficulty retrieving personal belongings after discharge due to miscommunication and lack of organization among staff members.
• The overall atmosphere of the facility was described as lacking warmth and hospitality, making it unwelcoming for both patients and visitors.

Review

The reviews of Canyon Transitional Rehabilitation Center present a complex tapestry of experiences, painting a picture that varies widely between individual residents and their families. While many accounts highlight the exceptional care provided by dedicated staff members, others express deep frustration and disappointment with the treatment received. This mix illustrates not only the challenges faced by long-term care facilities but also the significant impact that individual caregivers can have on patients’ well-being.

Several reviewers emphasized the remarkable support offered by specific staff members, such as Carrie, Sharone, Yvette, Mario, and Joe. One family shared that their grandfather, affectionately known as "Poppy," enjoyed his final year in the facility largely due to how well he was treated. The staff’s attentiveness extended beyond physical needs; they took time to listen to his stories, share laughs, and provide emotional comfort. This testament underscored an aspect often overlooked in healthcare—how genuine human connection can significantly enhance a patient’s quality of life during challenging times.

Conversely, other family members recount harrowing experiences involving inadequate care for their loved ones at Canyon Transitional Rehabilitation Center. A stark contrast appears in one review detailing how a mother was reportedly neglected; her phone was hidden from her to prevent communication with family, she went days without bathing or changing clothes, and she did not receive promised therapy services despite billing for them. Such narratives raise critical questions about oversight and accountability within facilities tasked with caring for vulnerable populations.

A predominant theme among reviews is the variable experience depending on individual staff members and circumstances. Some families detail positive encounters where nurses were seen as compassionate caregivers who fostered a familial atmosphere for residents undergoing rehabilitation. Another reviewer lauded the therapy department’s commitment to pushing patients towards recovery while maintaining a personal connection through individualized interactions. This highlights how attentive nursing practices can facilitate smooth transitions back into independent living situations—an outcome celebrated by several families whose loved ones successfully completed therapy programs.

Yet amidst those praises are serious concerns about responsiveness and communication from some staff members. Several dissatisfied users criticized their experiences with unhelpful personnel who failed to adequately update them regarding their relatives’ conditions or address concerns promptly. Instances of mistreatment characterized by dismissive attitudes towards both residents and their families further complicate the center's reputation—a reminder of how crucial it is for everyone working in healthcare environments to embody kindness and professionalism.

Another aspect discussed in various testimonials includes cleanliness, food quality, and general facility upkeep—all regarded positively by some but criticized by others who reported unpleasant odors or disorganized operations upon visiting long-term care areas. Families appreciated meals described as "homecooked" and praised cleanliness but noted staffing shortages could lead to lapses in attention during peak hours when more assistance was required.

In summation, reviews of Canyon Transitional Rehabilitation Center reveal diverse experiences that underscore both commendable practices and significant shortcomings within its walls. While certain individuals encountered deeply caring professionals eager to help them navigate difficult health challenges with compassion—as evidenced by numerous heartfelt testimonials—others faced frustrations tied directly to inadequate staffing levels or lackluster engagement from some employees. These contrasting accounts serve as an important reminder of both the potential for nurturing environments within rehabilitation centers and the need for ongoing improvements in training standards across all levels of caregiving personnel so that every resident receives not just adequate care but genuinely empathetic support throughout their journey toward healing.

Physicians

• Medicus Clinic (0.2 miles)
• Dr. Roger W. Rounds, DO (0.3 miles)
• Bill Galbreth, DMD, PC (0.8 miles)
• Hearing Health Care Centers (0.8 miles)
• Adult Health Care (1.5 miles)
• Spine And Muscle Rehabilitation (1.5 miles)
• Dr Glenn Wilcox (1.5 miles)

Restaurants

• Blake's Lotaburger (0.4 miles)
• Golden Pride BBQ Chicken & Ribs (0.9 miles)
• Whataburger (1.2 miles)
• Taco Bell (1.7 miles)
• Relish (2.2 miles)
• Basil Leaf Vietnamese Restaurant (2.8 miles)
• South China Restaurant (2.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.2 miles)
• Smith's Food & Drug (1.5 miles)
• Walgreens (1.7 miles)
• Wahlert William PA (1.9 miles)
• Sav-On Drugs (2.2 miles)
• Walgreens (2.4 miles)

Cafes

• The Range Cafe (1.3 miles)
• Dutch Bros Coffee (3 miles)
• Starbucks (3.7 miles)

Places of Worship

• Sangre De Cristo Catholic Church (1.4 miles)
• Sandia Presbyterian Church (2.9 miles)

Theaters

• Regal Winrock IMAX & RPX (3.1 miles)

Parks

• Midtown Dog Park (3.5 miles)
• Jeannette MacPherson Rest Area (3.7 miles)
• Workers Memorial Park (4.1 miles)

Hospitals

• Tri Core Reference Lab (3.5 miles)
• HealthSouth Rehabilitation Hospital (4.1 miles)