Overall Review of Preakness Healthcare Center
differentiator
5 reviews mention this
Skilled nursing and rehab care
Residents and families describe strong nursing and rehab support during serious transitions.
Multiple reviews describe excellent nursing and rehab care, especially after hospital stays. Several families also mention therapy being actively used soon after arrival, along with ongoing monitoring by nursing staff. The community offers skilled nursing services and daily assistance with activities of daily living, medication management, and meal preparation and service, which aligns with what residents say they needed help with.
common
20 reviews mention this
Staff care and responsiveness stand out
Staff kindness and attentiveness are the most consistent reason families recommend Preakness.
A large share of reviews emphasize supportive, friendly, and compassionate staff, often describing both the residents’ care and how families are kept in the loop. Several residents’ experiences mention staff professionalism and attentive communication, while others specifically describe staff as caring and respectful toward long-term residents. A few reviews do raise concerns about how care can depend on family involvement, but the overall tone across reviews is that staff are engaged when they are available.
common
9 reviews mention this
Cleanliness is repeatedly mentioned
Families frequently point to a spotless, well-kept facility.
Several reviews call the facility immaculate, shiny clean, or sparkling clean, and mention rooms being well maintained. One review also describes the community as scrupulously clean for a long-term resident. While there are complaints in other reviews about care delivery and staffing, cleanliness comes up as a more consistent positive across the feedback.
common
6 reviews mention this
Activities keep residents engaged
Residents are described as having regular activities, events, and outings.
Many families mention activities and events that help keep residents engaged, including planned schedules and community-sponsored options. Reviews also describe outings and family-involved participation, such as trips for shopping and to restaurants, along with game room and library time. The community offers resident-run and scheduled daily activities as well as planned day trips, matching what families say their loved ones enjoyed.
caveat
6 reviews mention this
Food quality is mixed
Food experiences vary, with some families praising meals and others criticizing the kitchen.
Some reviews strongly praise the food, describing it as fabulous, wonderful, or outstanding. Others report problems such as not getting what is on the menu or dissatisfaction with the kitchen. One review also notes that residents may request food from outside the facility at times, even while describing healthy meals as available. Dining includes diabetes diet and special dietary restrictions, which helps explain why meals may need to be managed carefully for specific needs.
caveat
5 reviews mention this
Staffing and attention concerns recur
A recurring concern is that staffing levels can affect timely care and responsiveness.
While many reviews praise staff, multiple negative reviews describe situations where help was hard to reach or care felt inconsistent. Complaints include reports of not enough staff to go around, difficulties getting staff attention quickly, and concerns about infrequent bathing leading to complications. Other reviews mention lack of coverage in a unit at the time of a visit and unanswered phone calls. Across these comments, families sometimes emphasize needing to stay on top of care rather than assuming everything will be handled without follow-up.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
406 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Newark International (17 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Compassionate, attentive staff and effective rehabilitation.
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