BrightStar Care NJ-Wayne

Pros

• BrightStar Care consistently delivers timely, high-quality home health aides and nursing care.
• The team is compassionate, professional, and reliable, earning strong family recommendations.
• Adriana Roberts is repeatedly described as a compassionate, knowledgeable contact who facilitates smooth care transitions.
• The aides are patient, attentive, and dedicated to the comfort and dignity of their clients.
• The office staff are kind, communicative, and responsive, keeping families informed.
• BrightStar Care provides dependable live-in and per-visit care that fits each family's needs.
• Suzanne, the Director/Owner, is praised for going above and beyond to support families.
• BrightStar's scheduling and communication remain steady and flexible as care needs evolve.
• Families feel safe and cared for knowing BrightStar professionals are in their homes.

Cons

• The first aid sent was horrific and did nothing to help his mother, and the second aide never showed.
• The scheduling team and management were dishonest, disrespectful, and focused on the bottom line, failing to fulfill their commitments.
• The agency never came through for scheduled visits, and the office staff were rude and blamed the family for their mistakes.
• One reviewer said BrightStar was not one of the good guys, citing dishonest scheduling and poor customer care.
• They could not fulfill the family’s needs, leaving the patient high and dry and prompting the search for another provider.

Review

BrightStar Care NJ-Wayne is best suited for families seeking deeply personalized, adaptable in-home care with strong nursing oversight for a loved one who benefits from a steady, compassionate presence. This community excels when seniors are recovering from surgery or illness, managing dementia or Alzheimer’s, or needing around-the-clock support delivered with dignity and respect. The Wayne operation leverages careful caregiver matching and hands-on coordination from a focused team, treating caregiving as a partnership rather than a transaction. For families intent on staying at home with reliable, humane care, this provider consistently delivers.

Those who should consider alternatives are households needing absolutely rigid scheduling with zero risk of delays, substitutions, or miscommunications. A minority of clients report scheduling hiccups or unhelpful office interactions, and some reviews describe encounters with rude or evasive staff. While overall performance is high, the possibility of a mismatched schedule or communication lapse means it’s wise to shop around if flawless reliability is a non-negotiable priority. Prospective clients should invite concrete service guarantees in writing and compare other local options before locking in a long-term agreement.

The strongest pro set centers on caregiver quality and continuity. Aides are described as compassionate, attentive, and reliable, with clear, practical English communication. The agency emphasizes careful matching to personality as well as need, producing longer, steadier caregiver relationships and less turnover. Families repeatedly note the value of 24/7 access, nurse oversight, and the ability to arrange live-in care when necessary. The ability to backfill shifts quickly and maintain a consistent care rhythm during vacations or staff shortages stands out as a major risk mitigator for families facing complex health needs.

Operationally, BrightStar Wayne delivers tangible, everyday benefits that matter in real time. Post-operative recovery at home is smoother when wound and drain care is managed with consistent oversight, and dementia or ALS cases often show better quality of life with familiar faces and structured routines. The leadership and coordination, embodied by administrators like Adriana and Suzanne, along with skilled nurses and aides, help families feel supported, informed, and confident in medical and insurer conversations. The sense that aides become part of the family is a common refrain, translating into fewer caregiver-family tensions and steadier daily living for fragile loved ones.

Nevertheless, the occasional negative experiences deserve honest consideration. Instances of missed visits, unkept scheduling commitments, or perceived disrespectful billing or communication slippage create real friction for families already navigating stress. These are not universal, but they are actionable risks. To guard against them, insist on a written plan with a dedicated care coordinator, confirm caregiver assignments, demand reliable backup coverage, and request direct, ongoing access to a supervisor or director. Clarify escalation paths and response times up front to avoid the feeling of being left “on hold” when needs shift or emergencies arise.

In the end, BrightStar Care NJ-Wayne offers a compelling blend of compassionate caregiving, clinical oversight, and responsive staffing that serves families seeking genuine partnership in home care. For households that prize caregiver compatibility, steady communication, and the reassurance of nursing checks, this agency is a strong fit worth serious consideration. If unwavering scheduling reliability and zero-tolerance for plan deviations are non-negotiable, or if prior experiences with care coordination and customer service have left concerns, it is prudent to compare alternatives and push for explicit guarantees. The best choice hinges on whether the family needs a partner who treats care as a calling and can adapt on the ground; in that regard, BrightStar Wayne earns careful, credible consideration.

Cafes

• Starbucks (1 miles)
• Starbucks (4.6 miles)
• Willow & Whisk (4.8 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.4 miles)
• Starbucks (8 miles)

Restaurants

• Maggies Town Tavern (1.1 miles)
• The Wayne Hills Diner & Restaurant (2 miles)
• Burger King (3.3 miles)
• Jersey Johnnys Grill (3.4 miles)
• Bagel O's (3.8 miles)
• Pompton Queen Diner & Restaurant (3.9 miles)
• Oakland Diner (4.7 miles)

Places of Worship

• Immaculate Heart Of Mary School (1.8 miles)
• Hawthorne Gospel Church (3.4 miles)
• Community Church Of Glen Rock (4.9 miles)
• All Saints Episcopal Church (5 miles)
• Clifton Blue Mosque (6.7 miles)
• St Pauls Parish (7.6 miles)
• Bais Torah U'tefilah (8.4 miles)

Pharmacies

• Walgreens (2.3 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4 miles)
• Pompton Pharmacy (4.1 miles)
• CVS Pharmacy (4.5 miles)

Physicians

• Christian Health Care Center () (3 miles)
• Paterson Community Health Center (3.2 miles)
• Retina Associates of New Jersey PA (3.5 miles)
• Costello Oral Surgery Associates (4.6 miles)
• Dr Mondana S. Yazdi, MD (4.7 miles)
• Nihal De Silva (7.2 miles)
• Changebridge Medical Associates (8.9 miles)

Parks

• Paterson Great Falls National Historical Park (3.4 miles)
• Hershfield Park (4.6 miles)
• Saddle River County Park (5.7 miles)
• Saddle River County Park - Dunkerhook Area (6.2 miles)
• Anderson Park (7.9 miles)
• Edgemont Memorial Park (8.6 miles)
• Van Saun County Park (8.9 miles)

Transportation

• NJT - Hawthorne Station (3.5 miles)
• IHA Arbor Road Bus Stop (5 miles)
• NJT - Waldwick Station (6.4 miles)
• NJT - Watchung Station (8.7 miles)

Hospitals

• St Joseph's Regional Medical Center (4.5 miles)
• Chilton Memorial Hospital (4.8 miles)
• The Valley Hospital (6.4 miles)

Theaters

• Cinemark (5.1 miles)
• Dreamscape at AMC Garden State Plaza (7.9 miles)