ProMedica Skilled Nursing and Rehabilitation (Voorhees East)

Pros

• The nurses at the facility are attentive and listen to the needs of both patients and their families.
• The therapists are highly recommended for developing personalized treatment plans based on patients' goals.
• The speech therapy team has been recognized for going above and beyond in their care.
• The facility is noted for its excellent private rooms, which are single and beautiful.
• The food provided at the facility is described as excellent by some reviewers.

Cons

• The medical staff was terrible, and the doctors were the worst the reviewer has ever encountered.
• The nursing staff did not provide proper care or instruction for managing a stomach tube.
• There were frequent delays in medication administration, sometimes leading to missed doses.
• Staff members exhibited unprofessional behavior, including shouting at patients and families.
• Patients experienced neglect, such as being left without necessary care and dirty conditions in their rooms.
• Communication from the medical team was poor, leaving families uninformed about patient progress and needs.
• The facility appeared to be short-staffed, resulting in inadequate support for patients.
• One incident led to a patient's severe dehydration and hospitalization after receiving little attention.
• Visitors witnessed unsanitary conditions, including surgery incisions left soiled for extended periods.
• Overall care was described as horrendous and unacceptable by multiple reviewers.

Review

Powerback Voorhees Rehabilitation Facility has garnered a wide array of reviews from families and patients, revealing a stark contrast in experiences that can only be described as alarming. The overall sentiment among the majority of reviewers strongly leans toward dissatisfaction, with many individuals recounting harrowing experiences of neglect and poor medical care. For instance, one reviewer expressed outrage at the inadequate treatment received during their stay when they were reliant on a stomach tube due to dysphagia following surgery. Complaints included delays in medication delivery, inappropriate feeding practices that led to feelings of nausea, and an unclean environment where basic hygiene was seemingly disregarded.

Moreover, numerous accounts highlight significant issues with medical staff responsiveness and professionalism. One reviewer explicitly critiqued Dr. Surrey, claiming skepticism about her qualifications and expressing frustration over her lack of communication throughout their relative’s stay. This sentiment was echoed by others who mentioned unprofessional behavior from nursing staff and social workers who appeared disinterested in patient welfare. In particular, families recounted instances where loved ones experienced severe lapses in care; one case involved a patient suffering from an ostomy bag issue that worsened dramatically due to improper handling by staff, underscoring serious inadequacies in training or protocol adherence.

Additionally, there are harrowing stories involving falls and injuries sustained by patients while under Powerback's supervision. A family reported that their loved one fell multiple times within just a few days at the facility, leading them to question the adequacy of monitoring protocols for vulnerable patients. Such direct threats to resident safety have left many individuals feeling that this institution lacks fundamental aspects necessary for quality rehabilitation—most notably proper nursing care and sufficient staffing levels to address urgent patient needs promptly.

While some reviews do offer praise for aspects such as physical therapy services—including commendations for individual therapists—the overarching theme remains critical regarding direct nursing care. Many family members complained about long wait times for scheduled assistance and unresponsive call bells, which can lead to situations where patients are left unattended for extended periods. The frustration surrounding these delay patterns reflects poor communication throughout various departments within the facility, creating an atmosphere rife with anxiety rather than trust or comfort.

Contrasting sharply with these negative reviews is a handful of positive remarks suggesting that certain staff members provide exemplary care when circumstances allow it. Some families did note appreciation for nurses who exhibited attentiveness and compassion towards both patients and their relatives alike; however, these comments are overshadowed by widespread grievances about systemic issues plaguing the entirety of Powerback Voorhees’ operations.

Ultimately, numerous families voiced a grave warning against utilizing this facility for rehabilitation needs based on firsthand experiences characterized by distressing neglect and low standards managing medical requirements—highlighting serious concerns regarding the well-being of residents entrusted into their care. Thus far-reaching cautionary tales seem to indicate that prospective patients—and particularly those caring for vulnerable loved ones—should seek alternative rehabilitation options wherever possible if they wish to avoid similarly negative outcomes seen by so many before them at Powerback Voorhees Rehabilitation Facility.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• The Endo Center at Voorhees (0.4 miles)
• Cooper Internal Medicine (2.4 miles)
• Cooper Medical Building 1 (2.5 miles)
• CHOP Specialty Care & Surgery Center (2.7 miles)
• Advocare Marlton Pediatrics (3 miles)
• Heymann Manders & Green (3.5 miles)
• Rowan SOM Family Medicine Residency Program (4.2 miles)

Hospitals

• Virtua Voorhees Hospital (0.7 miles)
• Virtua Berlin Hospital (3.5 miles)
• Jefferson Stratford Hospital (4.3 miles)
• Jefferson Cherry Hill Hospital (8.1 miles)

Restaurants

• McDonald's (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Sundaes (1.9 miles)
• Palace Diner Restaurant (2.1 miles)
• China King (2.9 miles)
• Redstone American Grill (3.3 miles)
• Chick-Fil-A (3.3 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (3.9 miles)
• PATCO Westmont Station (8.1 miles)

Parks

• Country Farms Park (5.5 miles)

Cafes

• Starbucks (6.8 miles)
• Panera Bread (7 miles)
• Starbucks (7.1 miles)
• Jersey Java & Tea (7.5 miles)
• Starbucks (8.6 miles)

Places of Worship

• St Charles Boromeo Catholic Church (8.4 miles)