Powerback Rehabilitation in Voorhees Township, NJ

Pros

• The staff are very friendly and helpful, and the facility is very clean.
• The atmosphere is impressive, with accommodating and caring employees.
• Michele and the hospitality team are bubbly, attentive, and make visits easier for families.
• The facility is beautiful, with well-maintained interiors and private, nicely appointed rooms.
• Nursing and rehab staff provide outstanding care; therapy and daily assessments are thorough.
• Leaders like the Director of Social Work and the administrator create a positive, supportive environment.
• Families feel welcome and supported, with personalized touches like handwritten cards.
• The decor and amenities give the feel of a hotel-like, comfortable stay.
• The hospitality and therapy teams go above and beyond to ensure patient comfort and progress.
• Dining and activity options contribute to a pleasant, engaging experience.

Cons

• They warned that the patients were not safe there.
• They alleged that medications were ordered incorrectly and a crucial medication was missed for days with no concern from staff.
• They described the management as rude and uncaring.
• They said the nurses were overworked and short-staffed.
• They stated the building was not cleaned regularly and the bathrooms were filthy.
• They described CNAs from an unaccountable agency as rude, lazy, sneaky, and spiteful.
• They said the food was nearly inedible and often served cold.
• They claimed the facility was severely understaffed, leading to poor care.
• They called it the worst rehab in South Jersey.

Review

PowerBack Rehabilitation in Voorhees Township is best suited for families seeking a post-acute rehab environment with a hotel-like ambiance where aggressive therapy, private rooms, and a visible hospitality ethos are central to the experience. It works well for short-term recovery after surgery or illness when the priority is intensive physical, occupational, and speech therapy delivered in a polished setting with readily accessible staff. Families that value cleanliness, modern décor, and a structured routine backed by therapy teams that stay with the patient through a recovery arc will find this community compelling. The setting itself, private rooms, well-appointed common spaces, and patient-centered amenities, creates a recovery atmosphere that can reduce anxiety and support adherence to rehab plans. In short, this is a strong fit for those who prioritize high-quality rehab programming within a contemporary, comfortable environment.

That said, certain realities suggest alternatives may be worth considering. For families who demand consistently flawless medical coordination, unassailable medication safety, and very tight nurse-to-patient ratios, PowerBack may fall short on some days. Several reviews relayed concerns about medication timing and order accuracy, perceived staffing shortages, and long call-bell waits. Front-line interactions occasionally slipped into brusque tones, and some visitors noted sanitation lapses or odor in common areas. For loved ones whose care needs hinge on meticulous oversight, especially around acute medical issues or complex daily schedules, shopping other options with a more conservative staffing model and a longer track record of safety may be prudent. Those who cannot tolerate intermittent service gaps or a less predictable pace should scrutinize alternatives.

Nevertheless, the facility’s core strengths are hard to overlook. The care philosophy leans heavily into rehabilitation first: therapists are described as capable and dedicated, with PT/OT and speech therapies forming a coherent, goal-driven program. Private rooms are consistently highlighted as a major plus, offering space for family presence and privacy during recovery. The environment itself feels calm and clinic-like in the right ways, with thoughtful touches from hospitality-focused staff who help families feel supported during an often stressful transition. Reviewers repeatedly praise the cleanliness and the welcoming aura, elements that matter for comfort, adherence to therapy, and overall morale during recovery.

The strongest counterpoint comes from consistency and daily operations. Multiple voices flagged understaffing and related consequences: delayed assistance, longer-than-desired response times to call bells, and some reported lapses in basic care tasks. Food quality and meal timing were inconsistent in a few accounts, and in some cases families observed communication gaps between therapy teams, nursing staff, and family members. There are also pointed critiques about management responsiveness and the sense that some caregivers are stretched thin. While these concerns are not universal, they are persistent enough to influence risk assessment for families with particularly high needs or tight timelines.

Where the pros and cons intersect, several practical leverage points emerge. The combination of strong rehab programming and a modern, inviting setting can offset some operational rough edges when expectations are clear from the outset. Families should insist on a formal, written rehab plan with defined milestones, daily therapy hours, and a designated case manager who coordinates transitions in and out of care. It pays to tour with questions about staffing patterns, weekend therapy availability, and how med passes are scheduled and verified. A proactive family presence helps ensure care plans stay aligned with physician guidance and patient goals, and asking for regular progress updates can reduce ambiguity during the recovery journey.

In the final calculus, PowerBack Rehabilitation is a compelling choice for post-acute patients who prize a high-end rehab milieu, strong therapy teams, and a patient-friendly atmosphere. When care needs are well within the facility’s demonstrated strengths and a robust family liaison is in place, the environment can accelerate meaningful recovery. However, families with significant concerns about medication safety, weekend therapy continuity, or consistent nursing attention should weigh those risks carefully and consider facilities with more aggressive staffing models and tighter reputational controls. A candid preadmission conversation, focusing on med management, response times, and long-arc care continuity, will reveal how well PowerBack aligns with a loved one’s specific recovery trajectory. If the fit looks right, a detailed tour and a clear, negotiated care plan can turn the positives into durable outcomes.

This part of Voorhees Township, New Jersey, offers a variety of essential services and amenities within close proximity. With several pharmacies, physicians, and hospitals nearby, residents can easily access healthcare facilities as needed. Additionally, there are a range of dining options such as fast food chains like McDonald's and Chick-Fil-A, as well as sit-down restaurants like Redstone American Grill. For transportation, the Lindenwold PATCO/NJ Transit Station is just a short drive away for convenient travel to surrounding areas. The abundance of parks and cafes in the vicinity provide opportunities for leisurely activities and socializing with friends or family. Overall, this area presents a well-rounded community that may be suitable for those considering senior living options in the area.

Pharmacies

• Rite Aid (0.1 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• The Endo Center at Voorhees (0.4 miles)
• Cooper Internal Medicine (2.4 miles)
• Cooper Medical Building 1 (2.5 miles)
• CHOP Specialty Care & Surgery Center (2.7 miles)
• Advocare Marlton Pediatrics (3 miles)
• Heymann Manders & Green (3.5 miles)
• Rowan SOM Family Medicine Residency Program (4.2 miles)

Hospitals

• Virtua Voorhees Hospital (0.7 miles)
• Virtua Berlin Hospital (3.5 miles)
• Jefferson Stratford Hospital (4.3 miles)
• Jefferson Cherry Hill Hospital (8.1 miles)

Restaurants

• McDonald's (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Sundaes (1.9 miles)
• Palace Diner Restaurant (2.1 miles)
• China King (2.9 miles)
• Redstone American Grill (3.3 miles)
• Chick-Fil-A (3.3 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (3.9 miles)
• PATCO Westmont Station (8.1 miles)

Parks

• Country Farms Park (5.5 miles)

Cafes

• Starbucks (6.8 miles)
• Panera Bread (7 miles)
• Starbucks (7.1 miles)
• Jersey Java & Tea (7.5 miles)
• Starbucks (8.6 miles)

Places of Worship

• St Charles Boromeo Catholic Church (8.4 miles)