Castle Hill Health Care Center

Pros

• The staff at Castle Hill is attentive and kind, consistently taking excellent care of residents.
• The nursing staff ensures residents' health and well-being with dedication and compassion.
• Caregivers show love, dedication, and genuine care for older adults.
• The rehabilitation team, especially the physical therapy staff, is knowledgeable and effective.
• Maribel Alonso from the Admissions Department provides kind, reassuring, and helpful service.
• Damaris, the Social Worker, is informative and supportive to families.
• The facility is clean, welcoming, and offers a range of activities for residents.
• Family members value the caring, professional, and compassionate staff.
• The staff's collaboration across departments is highly appreciated by families.
• Many reviewers express gratitude and recommend Castle Hill for quality care.

Cons

• One reviewer describes "Horrible Care" with no compassion, recounting a father who could ambulate and eat but later cannot even open his eyes, found in bed with coffee on the sheets, a diaper soaked in urine and feces, and open wounds with no one assisting.
• Another reviewer says they would give 0 stars, alleging abuse and neglect, including inconsistent feeding reports and a discharge being discouraged despite evidence.
• A different reviewer complains dentures and glasses disappear, belongings are discarded in trash bags, and the director denies the patient ever had such items, calling the place a disaster.
• Several reviews claim patients were left sitting in urine for hours and not properly attended to, leading to infections and medical issues.
• A family member notes that calls from relatives are often not answered or acknowledged, with staff only responding when the caller is physically present.
• A reviewer asserts that the facility is not recommendable, with missing items (photos, religious images) and a pattern of poor accountability.
• Another review states the administrator refused to allow discharge and claimed to investigate, suggesting ongoing management issues.

Review

Castle Hill Rehabilitation Center in New Jersey appears in these reviews as a place where care can be intensely praised or deeply questioned, depending on the experience of the family and resident. A number of families speak warmly about the facility, highlighting attentive staff, compassionate caregivers, and a patient-centered approach to aging and recovery. In many accounts the nursing staff and caregivers are described as kind, patient, and dedicated to the health and well-being of older adults. One reviewer expresses heartfelt gratitude for the nurses' efforts and the overall dedication of the team, noting that the staff are attentive and that the facility consistently provides excellent care for their loved one. Another reviewer calls the staff "great" and "friendly," insisting that the people there are compassionate and caring, and that their help and understanding with a loved one's situation have been phenomenal. There is also repeated praise for the activities provided to residents and for the sense that you can feel the staff's genuine concern when you visit and interact with them.

Several reviewers single out particular staff members and departments for commendable work. From the admissions side, Maribel Alonso is repeatedly cited as a standout - described as the first and most reassuring point of contact who offered kind words and practical guidance when a family member was transitioning into rehab. In the therapy and rehabilitation realm, reviewers praise the physical therapy team for their knowledge and dedication, noting that exercising and therapeutic progress were evident, with on-site access to doctors, X-rays, and ultrasounds that minimized the need for additional transports. The social work team, including Damaris, is described as informative and helpful, while a reviewer specifically appreciates the maintenance team and the overall professionalism and compassion demonstrated by staff across departments. Taken together, these accounts create a portrait of a facility where many staff members go above and beyond to support patients and their families, with gratitude expressed toward the care teams, nurses, and therapists.

Beyond individual staff members, many families emphasize the importance of the overall environment and day-to-day operations. Several comments celebrate the facility as clean, comfortable, and full of activities designed to engage residents. The caregivers, nurses, and other staff members are repeatedly acknowledged for working with love and dedication, and for maintaining open lines of communication with families. In some reviews, relatives express relief at finding a center where their loved one receives consistent attention, and where the care team's efforts extend to social workers and other supports that help coordinate treatment, therapy, and daily living needs. One reviewer notes that the experience with the staff has been very good, with active collaboration among nurses, doctors, and therapists, and gratitude for the level of care provided by the entire team.

Not every account is positive, however. A different set of reviews details serious concerns about neglect and substandard conditions that have left families distressed and frustrated. One reviewer describes a nearly three-year period in which a father's health deteriorated and he became totally dependent on others for basic tasks. The account alleges a turnaround that included finding the patient in "terrible conditions," with soiled sheets, diapers soaked with urine and feces, and wounds exposed to unpleasant conditions. The family claims there was a failure to provide necessary assistance, and they describe a scene in which family members had to step in to bathe, diaper, and feed their loved one after waiting for help that never arrived. An administrator's initial response to these concerns is cited, followed by an insistence that the facility would investigate and correct issues; the family, however, reports having already taken action with the state by filing a complaint for abuse. This powerful and emotional account underscores how some families feel their loved ones were not receiving the level of care they deserved, prompting urgent calls for accountability and, in at least one case, a move to discharge to another facility.

Other negative experiences concentrate on issues of communication and respect. Some families report that calls or visits to check on a loved one do not receive timely responses, with allegations that staff may recognize the caller's name on caller ID and choose not to answer, or that staff acted as though the resident's status was unknown when the family was present in person. There are also claims of items disappearing or being discarded without proper accountability - such as dentures, glasses, and personal belongings - leading families to feel that the facility does not always safeguard patient possessions or listen when concerns are raised. Some reviewers describe the facility as a disaster and even state that they would have given a zero rating if possible, due to perceptions of neglect, mismanagement, and a lack of basic respect for patients' dignity and rights. In a few instances, reviewers express anger at what they perceive as dismissive responses from leadership when confronted with troubling situations, including missing religious items and personal mementos.

Despite these intense criticisms, a number of reviews remain strongly positive, acknowledging that Castle Hill has much to offer and that many residents thrive under its care. Several families speak to their personal satisfaction with the care their loved ones receive, the professionalism of the staff, and the sense that the facility is making meaningful efforts to support recovery, rehabilitation, and daily living. Others emphasize the importance of how care is delivered day to day, praising specific staff for their kindness, empathy, and willingness to go the extra mile. Some reviewers who have been with Castle Hill for months or years report ongoing gratitude for the improvements in their loved ones' health, the availability of on-site therapeutic services, and the collaborative approach that helps families feel involved and informed.

In sum, the collection of reviews presents Castle Hill as a facility that can deliver excellent, compassionate care when the care team is aligned with a resident's needs and when family communication is clear and consistent. At the same time, the reviews reveal serious concerns from several families who felt neglected or inadequately supported, with distressing descriptions of unsanitary conditions, unaddressed wounds, and slow or inconsistent responses from staff and administration. The contrasts among these experiences highlight the complexity of providing long-term rehabilitation and elder care, as well as the essential need for robust oversight, responsive communication, and steadfast commitment to patient dignity and safety. For prospective families, the message is clear: Castle Hill can be a place of remarkable care and dedicated professionals, but it is also a setting where vigilance, direct engagement, and ongoing dialogue with administrators and care teams are crucial to ensure that every resident receives the best possible treatment.

Located in Union City, New Jersey, this neighborhood boasts a variety of amenities that cater to seniors looking to enjoy a comfortable and convenient lifestyle. With several pharmacies nearby such as Walgreens, CVS Pharmacy, and Walmart Pharmacy, access to medication and healthcare services is easily accessible. There are also numerous dining options including The Frying Pan and Cookshop for those who enjoy dining out. Residents can also take advantage of the green spaces in the area like Pier 84 and Bryant Park for leisurely walks or outdoor activities. In terms of transportation, there are multiple train stations within a few miles radius providing easy access to different parts of the city. For those inclined towards cultural activities, theaters like AMC 34th Street 14 offer entertainment options. Additionally, access to healthcare services is readily available with physicians like Dr. Allegra Cummings from Weill Cornell Medicine Obstetrics and Gynecology nearby along with hospitals such as Bellevue Hospital Center for any medical needs. Overall, this neighborhood in Union City provides a blend of convenience, entertainment, and healthcare services making it an ideal choice for senior living.

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.8 miles)
• Duane Reade (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• The Frying Pan (1.7 miles)
• Cookshop (2.2 miles)
• Wendy's (2.6 miles)
• La Grande Boucherie (2.8 miles)
• Tavern on the Green (3 miles)
• Sarabeth's (3.1 miles)
• Le Pain Quotidien (3.2 miles)

Parks

• Pier 84 (1.8 miles)
• Little Island (2.2 miles)
• Bryant Park (2.3 miles)
• Heckscher Playground (2.4 miles)
• Hudson Greenery 59th Entrance (2.5 miles)
• Hudson River Park (2.6 miles)
• Pier 45 (2.8 miles)

Cafes

• Matchaful (2.1 miles)
• Starbucks (2.4 miles)
• Pier I Cafe (2.6 miles)
• Starbucks (2.6 miles)
• Black Stone Roasters (2.8 miles)
• Ralph’s Café (3.6 miles)

Transportation

• NJT - Frank R. Lautenberg Secaucus Junction Station (2.2 miles)
• Hoboken Terminal (2.3 miles)
• Moynihan Train Hall (2.4 miles)
• MTA - 14th St Subway Station (2.5 miles)
• NJ Transit Rail Terminal (2.5 miles)
• MTA - 50th Street Broadway Subway Station (2.6 miles)
• MTA Subway - 28th St (2.6 miles)

Theaters

• AMC 34th Street 14 (2.3 miles)
• AMC Loews Lincoln Square 13 (2.8 miles)
• AMC Kips Bay 15 (3.5 miles)

Places of Worship

• St. Patrick's Cathedral (3.1 miles)

Physicians

• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (3.1 miles)

Hospitals

• Bellevue Hospital Center (3.7 miles)
• VA Medical Center (3.7 miles)