Castle Hill Health Care Center in Union City, NJ

Pros

• Castle Hill provides a very pleasant experience.
• The staff are attentive and kind, taking excellent care of residents.
• The nursing staff ensure residents' health and well-being, and the caregivers show dedication and loving care.
• The staff do extraordinary work caring for older adults.
• Castle Hill has great staff and friendly people.
• The staff are great, compassionate, and caring; their help and understanding are phenomenal.
• It is a great place for long-term and short-term rehab.
• The therapists are top-notch, with Niko noted for beneficial therapies.
• Maribel Alonso in Admissions is praised for professionalism and helpfulness.
• The facility is clean, well-operated, and provides respectful care.
• Families love Castle Hill and are grateful for the care provided.
• The care team provides encouragement and support that helps residents thrive.

Cons

• The facility is described as nasty with roaches everywhere.
• Families report patients left in wet diapers and urine for hours, leading to infections.
• Staff are reported as unresponsive, with no one coming to assist.
• Dentures and eyeglasses reportedly disappear and are not recovered.
• Some reviewers claim the care is substandard, even "CRAP care."
• At least one reviewer would not recommend Castle Hill.
• There are accusations that the facility stole from patients and failed to investigate.

Review

Castle Hill Health Care Center in Union City is best suited for families seeking a strong rehabilitation track record and steady, compassionate nursing support for a loved one who needs daily therapy and reliable care. The consistently praised rehab program, with accessible on-site therapy and medical oversight, makes it a practical choice for short-term recovery or long-term care where mobility, eating, and engagement can be actively supported. Admissions and social-work teams are repeatedly singled out for their guidance and warmth, helping families navigate transitions with clarity and assurance. For relatives prioritizing visible progress through therapy, and a setting that feels welcoming during the recovery journey, Castle Hill often delivers.

Those weighing alternatives should note that a segment of reviews describes serious safety and care failures. Allegations range from prolonged neglect and unattended needs to infections tied to hygiene lapses, with some families reporting missing belongings and unresponsive communication. While these accounts come from a minority, they signal that not every shift or unit operates at the same level, and accountability can be uneven. Families with an intolerance for gaps in bedside care, consistent nurse responsiveness, or transparent incident handling may reasonably want to compare other facilities or insist on very detailed, in-person confirmations of daily operations before committing.

On balance, the major positives can meaningfully offset the concerns when the setting is chosen with care. The facility's strength lies in staff attentiveness and kindness, a robust therapy program, and a rehabilitative environment that emphasizes exercise, nutrition, and daily participation. Reviews consistently praise therapists - some of whom are highlighted as top-tier - and the nurses and aides who maintain a steady rhythm of care and encouragement. The admissions team, in particular, earns praise for smoothing the transition, while social workers and maintenance staff are cited as helpful and proactive. For families focused on concrete improvements, Castle Hill often proves capable of delivering meaningful gains and sustained engagement.

Prospective residents should verify several practical factors during visits. Confirm the cadence and concentration of therapy (how many sessions per week, the mix of PT/OT/SLP), and observe therapy areas and patient interactions on the floor. Inquire about response times to call bells, the consistency of daily care plans, and how staff communicate changes in health status to families. Inspect the living spaces for cleanliness and comfort, and ask about the size and layout of long-term rooms if space is a concern. It is also prudent to review how belongings are safeguarded and what steps are taken to prevent loss or damage, given reports of missing items in some reviews.

For dementia care and long-term resident needs, Castle Hill often stands out for its comprehensive approach and continuity of care. Families repeatedly note reliable coordination between nursing, therapy, and social work, with a sense that residents are treated with respect and given opportunities to participate in meaningful activities. The rehab-focused environment supports cognitive and physical engagement, while the presence of on-site doctors and diagnostic services helps limit transport stress. However, the more alarming entries regarding cleanliness lapses or unattended needs cannot be dismissed; they underscore the necessity of vigilant oversight, especially for residents requiring constant supervision or those with complex medical needs.

In the end, Castle Hill represents a solid option for families prioritizing rehabilitation outcomes, staff compassion, and a cohesive care team, provided due diligence is performed. The positives - gentle, capable caregivers; effective therapies; and a structured admissions process - often translate into tangible improvements and smoother transitions. The drawbacks - variability in day-to-day care, reports of neglect or hygiene concerns from a minority of families, and complaints about communication gaps - mean that families should plan a thorough, on-site evaluation and insist on transparent, documented care standards. For those who can tolerate potential lapses while emphasizing rehab quality and personal attentiveness, Castle Hill can be a wise, practical choice; for others, exploring alternative facilities with more uniform safety and accountability records may better align with their expectations.

Located in Union City, New Jersey, this neighborhood boasts a variety of amenities that cater to seniors looking to enjoy a comfortable and convenient lifestyle. With several pharmacies nearby such as Walgreens, CVS Pharmacy, and Walmart Pharmacy, access to medication and healthcare services is easily accessible. There are also numerous dining options including The Frying Pan and Cookshop for those who enjoy dining out. Residents can also take advantage of the green spaces in the area like Pier 84 and Bryant Park for leisurely walks or outdoor activities. In terms of transportation, there are multiple train stations within a few miles radius providing easy access to different parts of the city. For those inclined towards cultural activities, theaters like AMC 34th Street 14 offer entertainment options. Additionally, access to healthcare services is readily available with physicians like Dr. Allegra Cummings from Weill Cornell Medicine Obstetrics and Gynecology nearby along with hospitals such as Bellevue Hospital Center for any medical needs. Overall, this neighborhood in Union City provides a blend of convenience, entertainment, and healthcare services making it an ideal choice for senior living.

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.8 miles)
• Duane Reade (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• The Frying Pan (1.7 miles)
• Cookshop (2.2 miles)
• Wendy's (2.6 miles)
• La Grande Boucherie (2.8 miles)
• Tavern on the Green (3 miles)
• Sarabeth's (3.1 miles)
• Le Pain Quotidien (3.2 miles)

Parks

• Pier 84 (1.8 miles)
• Little Island (2.2 miles)
• Bryant Park (2.3 miles)
• Heckscher Playground (2.4 miles)
• Hudson Greenery 59th Entrance (2.5 miles)
• Hudson River Park (2.6 miles)
• Pier 45 (2.8 miles)

Cafes

• Matchaful (2.1 miles)
• Starbucks (2.4 miles)
• Pier I Cafe (2.6 miles)
• Starbucks (2.6 miles)
• Black Stone Roasters (2.8 miles)
• Ralph’s Café (3.6 miles)

Transportation

• NJT - Frank R. Lautenberg Secaucus Junction Station (2.2 miles)
• Hoboken Terminal (2.3 miles)
• Moynihan Train Hall (2.4 miles)
• MTA - 14th St Subway Station (2.5 miles)
• NJ Transit Rail Terminal (2.5 miles)
• MTA - 50th Street Broadway Subway Station (2.6 miles)
• MTA Subway - 28th St (2.6 miles)

Theaters

• AMC 34th Street 14 (2.3 miles)
• AMC Loews Lincoln Square 13 (2.8 miles)
• AMC Kips Bay 15 (3.5 miles)

Places of Worship

• St. Patrick's Cathedral (3.1 miles)

Physicians

• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (3.1 miles)

Hospitals

• Bellevue Hospital Center (3.7 miles)
• VA Medical Center (3.7 miles)