Preferred Care At Mercer

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  • Interior

    A gathering at a nursing home with seniors in wheelchairs attending an indoor event, decorated with colorful streamers.

  • Building

    A quaint building with a red awning set against a partly cloudy sky, surrounded by vibrant gardens.

  • Architecture

    The entrance of a modern medical facility, featuring a covered walkway and landscaped surroundings.

  • Landscaping

    Exterior view of a healthcare facility with a clear signage indicating its name.

  • Kitchen

    A cozy kitchen setup featuring a countertop with a sink, coffee maker, and bowl.

  • Refrigerator

    A white refrigerator in a kitchen, with notes attached to its front and a trash can nearby.

  • Nursing Home

    Residents socializing in a nursing home dining area with a healthcare worker serving meals.

Preferred Care At Mercer

1201 Parkway Avenue, Ewing, NJ 08628

For more information about senior living options: (844) 490-3973

4.7 from 100 reviews
5 stars
88
4 stars
4
3 stars
3
2 stars
0
1 stars
5

Skilled Nursing Facility

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    Overall Review of Preferred Care At Mercer

    Pros

    • pro Very loving and caring place.
    • pro Therapy was very good and the staff here was awesome.
    • pro Outstanding service.
    • pro The staff at Mercer is very attentive and high energy.
    • pro The room was clean and the bed was very comfortable; nursing and therapy staff were outstanding.
    • pro The administration staff was awesome.

    Cons

    • pro A reviewer describes the facility as a zero rating, citing a huge lack of professionalism, integrity, common sense, and decency, and says it's run like an animal house with no supervision.
    • pro They claim the staff are lazy and spend time talking while bed pans go unchanged.
    • pro They report patients roaming the hallways, screaming, and staff being completely incompetent.
    • pro They warn to avoid sending a loved one there, saying family members must visit daily to do staff's job.
    • pro They describe meals sometimes not being delivered and call the place a dump that should have staff fired.
    • pro They say the administrator is disengaged and uncaring toward residents and families.
    • pro They describe the Director of Nursing as arrogant and dismissive, out of date with standards of care.
    • pro They claim the facility is filthy and unkempt - hallways smell, rooms are not cleaned, supplies are disorganized, and residents are sometimes locked in units.

    Review

    The collection of reviews for Preferred Care at Mercer reads like a watershed of competing experiences, with some visitors describing an almost night-and-day difference between their first impression and what followed, and others painting a grim, uncompromising portrait of neglect and danger. On one hand there are scorchingly negative accounts that reserve a single word for the facility: zero. A reviewer alleges a complete lack of supervision, claiming the day shift operates like an "animal house," with bed pans neglected, patients wandering the halls at all hours, and staff who are lazy or disengaged. There are even warnings to prospective families: bring a family member to visit daily to act as an extra hands-on caretaker, bring meals, and be prepared for meals to not always be delivered. The tone is urgent and alarmed, with one reviewer calling the place a "dump," another describing the environment as dangerous, disorganized, and prison-like, where patients feel shut in and have to bang on doors to leave or sit outside with a loved one. In a particularly stark summary, a reviewer says the staff are rude, the administration shows no care, and the facility should be investigated indefinitely.

    Another thread of the negative reviews zeroes in on alleged leadership failures and professional shortcomings. Several reviewers describe the administrator as disengaged, and the Director of Nursing as arrogant and out of touch with current care standards. They recount unprofessional, undertrained, and rude nursing staff, with nurses reportedly prioritizing time over high-acuity patients and even indicating that the facility was choosing who to care for based on capability. Wound care is singled out as a serious misstep, allegedly contributing to rehospitalization and, in one case, the need for surgical debridement. Cleanliness issues are repeatedly raised - hallways that smell, patient rooms not cleaned properly, supplies disorganized - paired with an environment described as confining or unsafe, where patients are effectively locked in units with insufficient staff presence. The fear and frustration in these accounts are palpable, culminating in the assertion that the place is "completely unfit for anyone needing serious medical care."

    Amid the chorus of concern, there is a counterpoint: reviews that celebrate the facility as a place of recovery, warmth, and achievement. A month after the most severe warnings, one reviewer writes with unmistakable gratitude, stating that they returned with "all the strength I need" and crediting the people at Preferred Care at Mercer for their care and for getting them to where they need to be. Descriptions of care in these positive reviews emphasize kindness and dedication across roles - referred to as "loving and caring," with therapy described as very good and staff as awesome. The same positive tone recurs in multiple entries, with phrases like "outstanding service," "greeted warmly at the front desk," and "the staff here was awesome." There are explicit accolades for nursing, therapy, dietary, housekeeping, and activities, all framed as making the patients feel valued, supported, and capable of rebuilding their strength.

    Several narratives highlight the impact of specific individuals and teams. In one heartfelt account, a patient names the receptionist who offered comfort during a frightening moment, plus a long list of staff members by role and name - Unit Manager, nurses, physical and occupational therapists, front desk personnel, CNAs, and administrators - expressing sincere gratitude for the care received. Other reviewers specifically praise the encoding of therapy and nursing care as the backbone of recovery: the therapy teams that help patients regain independence, the nursing staff that ensures medications and daily care are delivered, and the involvement of activities that provide mental and emotional support. There is repeated thanks for staff kindness, attention, and a sense that the facility can feel like home when care is consistently compassionate and competent.

    The reviews also reveal a nuanced picture of what "quality care" looks like in this setting. Some praise features like comfortable rooms, clean facilities, and homey touches, along with measurable improvements: patients regaining the ability to move, to walk, or to manage daily tasks with less assistance. The role of therapy is foregrounded in many positive notes, with several patients crediting excellent rehabilitation outcomes to therapists and to a care team that stays engaged with the patient's progress. Food quality and menu options surface as a point of satisfaction in several entries, though a few reviewers mention that meals can be inconsistent. The atmosphere in positive reviews often includes a sense of energy and attentiveness - staff who appear proactive, check in frequently, and respond quickly to concerns, with particular emphasis on adroit teamwork and a culture of respect.

    Overall, the impressions offered here are highly polarized. For some families, Preferred Care at Mercer represents a beacon of hope: a place where dedicated staff, effective therapy, engaging activities, and a generally clean, supportive environment help patients recover, regain independence, and feel cared for in meaningful ways. For others, the same facility is described as unsafe and poorly managed, where neglect, disorganization, and disconnection between leadership and frontline caregivers undermine patient safety and dignity. The strongest takeaway is that experiences vary dramatically from one visit to the next and from one story to another. Families and potential residents are urged to look beyond headlines, trust their own visits and conversations with staff, and weigh the inconsistent reports carefully, recognizing that the care environment can swing between "beyond awesome" and deeply troubling depending on who is present and how the hours unfold.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Trenton-Mercer County (1 miles away) Trenton-Mercer County (1 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Preferred Care At Mercer is an assisted living community located in Ewing, NJ. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.

    Our residents can enjoy the convenience of an on-site beauty salon, where they can receive haircuts, styling, and other beauty treatments. They can also relax and unwind in their fully furnished apartments while enjoying cable or satellite TV. For those who wish to stay active, we have a fitness room with various exercise equipment.

    At Preferred Care At Mercer, we understand the importance of social interaction and engagement. That's why we offer a variety of communal spaces such as a gaming room, small library, and outdoor garden where residents can come together for activities or simply enjoy some quiet time. Our dining room provides restaurant-style dining with delicious meals prepared by our skilled kitchen staff. Special dietary restrictions are accommodated to ensure each resident's individual needs are met.

    We strive to provide exceptional care services to our residents. Our 24-hour call system ensures that help is always available when needed, and 24-hour supervision offers peace of mind to both residents and their families. Our caring staff is trained in assisting with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that medications are taken correctly.

    We also prioritize mental wellness through our mental wellness program, which includes various activities and therapies designed to promote cognitive health and emotional well-being. Transportation arrangements are available for both non-medical purposes as well as transportation to doctors' appointments.

    In addition to our community amenities and care services, Preferred Care At Mercer benefits from its location in Ewing, NJ. With nearby cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, and transportation options readily accessible within the area.

    Overall, Preferred Care At Mercer offers a comfortable and supportive environment for seniors seeking assisted living services in Ewing, NJ. We strive to create a home-like atmosphere where residents can lead fulfilling lives while receiving the care and support they need.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.3 miles)
    • Walgreens (1.7 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (2.4 miles)
    • CVS Pharmacy (3.5 miles)
    • CVS Pharmacy (3.7 miles)
    • CVS Pharmacy (4.2 miles)

    Physicians

    • Delaware Valley Family Eye Care (0.6 miles)
    • Lawrenceville Dermatology (4.4 miles)
    • Nottingham Medical Associates (4.5 miles)
    • Princeton Eye and Ear (4.5 miles)
    • Delaware Valley Pediatric Associates (4.7 miles)
    • Retina-Vitreous Center PA (4.7 miles)
    • Delaware Valley OB/GYN (4.9 miles)

    Transportation

    • Trenton-Mercer Airport (TTN) (1.4 miles)
    • Trenton Transit Center (3.8 miles)
    • Hamilton Station (5.1 miles)

    Hospitals

    • Trenton Psychiatric Hospital (1.5 miles)
    • Mercer Family Health Center (2.5 miles)
    • Capital Health Medical Center (4 miles)
    • Frankford Hospital-Bucks County (6.5 miles)
    • St Mary Rehab Hospital (8.2 miles)

    Parks

    • Cadwalader Park (1.7 miles)
    • Delaware River Canal Tow Path (2.4 miles)
    • Washington Crossing Historic Park (4.5 miles)
    • Veteran's Park Hamilton (7.4 miles)
    • Sharp's Lane Crestwood Park (7.5 miles)
    • Mercer County Park (8.3 miles)
    • Tyler State Park (8.4 miles)

    Restaurants

    • Blooming Grove Inn (1.7 miles)
    • Sonic Drive-In (2.2 miles)
    • Erini Restaurant (2.8 miles)
    • Morrisville Tavern (3.6 miles)
    • Amalfi Cuisine (3.9 miles)
    • Rat's Restaurant (4.7 miles)
    • Taco Bell (6 miles)

    Cafes

    • Starbucks (2.9 miles)
    • Van Gogh Cafe (4.6 miles)
    • Starbucks (5.6 miles)
    • Starbucks (6.7 miles)
    • Panera Bread (7.5 miles)
    • Starbucks (8.2 miles)
    • Starbucks (9.3 miles)

    Places of Worship

    • St Luke's Episcopal Church (7.5 miles)
    • St Gregory the Great Roman Catholic Church (8.9 miles)
    • Blawenburg Reformed Church (9.3 miles)

    Frequently Asked Questions

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