Abco, Inc. #939196

Pros

• Al is praised for patient and helpful service.
• The staff are friendly, professional, and efficient.
• The UPS Store is known for fast service and top-notch customer care.
• Notary and other services are quick, reliable, and well supported.
• Customers describe Al as top-tier and dependable.
• The team is courteous and goes above and beyond to assist.
• The store is a reliable one-stop shop for shipping, printing, and mailbox needs.
• Notable employees like Harry are knowledgeable and patient.
• The environment is pleasant with bilingual help available.
• The service is highly recommended and often receives praise.
• Notary services are fast and efficient.
• The staff are consistently kind, helpful, and accommodating.

Cons

• The reviewer stated that the store is extremely slow all the time, with only one person helping and poor management.
• A reviewer described the location as the absolute worst, with persistently long lines and usually only one employee working, resulting in about a 30-minute wait.
• A customer criticized long notarization waits of 20 to 25 minutes due to constant busyness and staff behavior.
• A patron reported damaged packages, with a clerk dismissing the damage and implying it was the delivery guys' fault.
• A commenter described terrible customer service, including being left on hold for over 30 minutes to file a complaint and feeling afraid about future packages.
• A reviewer claimed being charged extra for returning packages despite prepaid labels, calling it a rip-off.
• A reviewer criticized some staff as rude and uncaring, particularly during notarization.
• A reviewer said the owner/manager made inappropriate, misogynistic remarks, creating an unprofessional experience.

Review

Customers visiting the UPS Store in the Trenton/Ewing area report a strong pattern of friendly, efficient service and a clear sense that this location handles a wide range of needs with competence. Across many reviews, people describe it as a reliable, one-stop shop for shipping, printing, mailbox services, and notarization. They note that, even when the store is busy, staff members maintain a positive attitude and help customers move through transactions quickly. The overall tone from many patrons is that this store consistently delivers a high level of customer care and practical solutions for personal and business needs.

A standout theme in the feedback is the performance of Al, a staff member (often described as the owner in some reviews) who appears repeatedly as a keystone of the experience. Reviewers describe Al as "very nice and helpful," "dependable and polite," and "top of the line" in his customer service. Quotes such as "Al is very nice and helpful very dependable and polite friendly service" and "AL is a wonderful & helpful. Very respectful and efficient" capture the sense that his presence elevates the entire visit. Not only do customers appreciate his general friendliness, but they also highlight his practical knowledge - especially regarding Amazon return labels and other return-related questions - and his willingness to jump in even during busy times. Several patrons explicitly say they would go back and request Al by name, underscoring the impact of consistent, attentive leadership on the customer experience.

Beyond general service quality, the store earns frequent praise for its notarization services and bilingual support. Reviewers repeatedly note that notary service is fast and reliable, with staff who are patient and helpful. Phrases like "Notary service is really good," "This is a great place to have your documents notarized. Service is fast and superb," and "Notary public was very kind and helpful" appear in multiple accounts. Several customers also remark on being seen promptly despite lunch breaks or busy schedules. Some reviews even point out the multilingual assistance available, noting that staff can help in two languages, which broadens accessibility for diverse customers.

Nevertheless, some reviews paint a more mixed picture, highlighting areas where the experience can dip below the peak level others have come to expect. A number of customers describe extremely long lines and slow service at peak times, with complaints such as "The absolute WORST!! The lines are always long and normally only 1 person working" and "Average wait time is 30 minutes." A few comments describe management or staffing gaps, including calls for more competition or additional locations to reduce wait times. One review explicitly mentions "inappropriate comments" from a owner/manager and calls for proper training in professionalism and customer service, signaling that a past incident has left a negative impression on some visitors. These experiences emphasize that while many visits highlight excellent service, operational consistency is an area of ongoing work.

Other feedback touches on the realities of high-volume days and the realities of handling high-demand services like Amazon returns. Several reviewers note a heavy presence of Amazon return customers, which can temporarily slow lines for others, yet they still commend staff for being "so quick" and efficient in processing those returns. There is also discussion of specific service charges and process details, such as a complaint about being charged $1.75 per package when using prepaid labels to tape mailers shut, which some customers felt was unfair since they had already paid for the return labels. In contrast, other patrons recount how staff helped them identify the correct packing materials and assisted with packaging, further illustrating the varied experiences that can occur within a single location.

Customers consistently recognize the store's breadth of offerings and the value of "one-stop" convenience. Reviews celebrate not only the regular shipping and printing services but also theNotary and notary-related tasks, the quick handling of tasks during tight timelines, and the willingness of staff to go the extra mile to help. Observations about bilingual assistance, courteous interactions, and the sense that the staff genuinely cares about customers' needs reinforce the impression that this UPS Store is highly capable when its team is operating at full strength. The store's reputation for fast, friendly service - especially when Al and the team are at the counter - resonates with many clients who return for not only the practical services but also the confidence that comes from consistently positive interactions.

In summary, this UPS Store location is widely viewed as a dependable hub for shipping, printing, and notary work, with many customers singling out Al for exceptional service. The positive experiences emphasize personal attention, speed, and a broad skill set that makes it possible to handle a variety of tasks in one visit. At the same time, feedback also acknowledges the realities of busy days - long lines, a need for stronger management and staffing during peak hours, and occasional frustrations around policies or pricing. Taken together, the reviews paint a picture of a store that excels when well-staffed and led by engaged associates like Al, delivering fast, friendly, and knowledgeable service that many customers come to rely on and recommend to others.

Located in the charming city of Trenton, New Jersey, this part of town offers a variety of amenities for senior living. With numerous parks such as Cadwalader Park and Mercer County Park nearby, residents can enjoy peaceful walks and outdoor activities. In terms of healthcare, there are several pharmacies and physicians within close proximity, including Delaware Valley Family Eye Care and Lawrenceville Dermatology. Additionally, hospitals like Capital Health Medical Center provide convenient access to medical services. For dining options, restaurants like Blooming Grove Inn and Erini Restaurant offer delicious meals. Transportation is easily accessible with Trenton-Mercer Airport and Trenton Transit Center nearby. Cafes like Starbucks and Panera Bread provide opportunities for socializing and relaxation. Places of worship such as St Luke's Episcopal Church are also available for spiritual nourishment. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle down in a vibrant community with plenty to offer in terms of convenience and leisure activities.

Parks

• Cadwalader Park (0.7 miles)
• Delaware River Canal Tow Path (2.7 miles)
• Washington Crossing Historic Park (5.4 miles)
• Veteran's Park Hamilton (6.5 miles)
• Sharp's Lane Crestwood Park (6.6 miles)
• Mercer County Park (7.7 miles)
• Tyler State Park (8.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Delaware Valley Family Eye Care (0.9 miles)
• Nottingham Medical Associates (3.6 miles)
• Lawrenceville Dermatology (4.1 miles)
• Princeton Eye and Ear (4.2 miles)
• Delaware Valley Pediatric Associates (4.3 miles)
• Retina-Vitreous Center PA (4.4 miles)
• Delaware Valley OB/GYN (4.6 miles)

Hospitals

• Trenton Psychiatric Hospital (1.2 miles)
• Mercer Family Health Center (1.6 miles)
• Capital Health Medical Center (4.7 miles)
• Frankford Hospital-Bucks County (6.3 miles)
• St Mary Rehab Hospital (8.5 miles)

Restaurants

• Sonic Drive-In (1.3 miles)
• Blooming Grove Inn (2.4 miles)
• Morrisville Tavern (2.9 miles)
• Erini Restaurant (3.6 miles)
• Rat's Restaurant (3.9 miles)
• Amalfi Cuisine (4 miles)
• Taco Bell (5.3 miles)

Transportation

• Trenton-Mercer Airport (TTN) (2.4 miles)
• Trenton Transit Center (2.9 miles)
• Hamilton Station (4.4 miles)

Cafes

• Starbucks (3.4 miles)
• Van Gogh Cafe (3.8 miles)
• Starbucks (5.5 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.7 miles)
• Starbucks (8 miles)
• Starbucks (8.5 miles)

Places of Worship

• St Luke's Episcopal Church (7.9 miles)
• St Gregory the Great Roman Catholic Church (8.1 miles)