Abco, Inc. #939196 in Trenton, NJ

Pros

• The service is professional and outstanding.
• Harry and Melanie provide on-point service.
• AL is a great guy.
• The staff are great and provide quick service.
• The customer service is great, convenient, and the staff are kind.
• The staff are very professional, kind, and attentive, with good management.
• AL offers top-of-the-line customer service.
• The service is excellent and highly recommended.
• The staff are friendly, helpful, and go above and beyond to assist.
• The UPS Store offers convenient services with helpful staff and efficient service.
• Notary service is fast and reliable.
• Mr. Harry is an excellent, knowledgeable, and patient employee who ensures customer satisfaction.

Cons

• Customers report extremely slow, under-staffed service and poor management.
• The UPS Store is described as the absolute worst, with long lines and frequent waits.
• Some staff are rude and dismissive, causing notarization delays and lunch breaks during service.
• One reviewer felt charged an extra $1.75 per returned package and called it a rip-off.
• A negative interaction with the owner/manager was described as dismissive and misogynistic.
• The store does not ship internationally, which is a notable downside.
• The location sometimes fails to open at 8:00 a.m., creating inconvenience.

Review

This location is best suited for busy residents and small business owners who need a one-stop shop for shipping, packaging, printing, and notary services. The staff consistently earns praise for being courteous, knowledgeable, and practical, with a notable ability to handle time-sensitive tasks efficiently. The emphasis on notary work and the multilingual capability make it a strong choice for customers who come in with several errands at once and want to minimize trips. In short, where speed, accuracy, and personal attention matter, this community stands out. Those who prioritize a perfectly consistent experience during peak hours, or who must ship internationally, should consider alternatives. The strongest argument to choose this location is the proven ability of the team to deliver rapid, reliable service when tasks align with their core strengths.

The persistent strengths lie in top-tier customer service and a team that actually cares. Notable staff members, especially Al and Harry, are highlighted repeatedly for patience, clarity, and a deep familiarity with the processes, returns, notary acts, printing, and general problem solving. The service ethos is clear: staff aim to be helpful, not just transactional. The notary service is frequently described as fast and dependable, with several customers appreciating the ability to handle notarization and shipping in one visit. Language support and the overall warmth of the team also come through in many reviews, reinforcing the sense that this is a place where customers feel understood and valued, even when a line is forming or a task is complex. When everything clicks, the experience is smooth, professional, and reassuring.

Nevertheless, the downsides cannot be ignored. The most consistent critique centers on crowding and slowdowns during busy periods, with multiple accounts describing long lines and wait times that stretch to the 20–30 minute range. A handful of reviews flag staffing shortages at peak moments, sometimes leaving a single staff member to juggle heavy demand, which inevitably slows the pace. There are occasional signals of management gaps that can affect the atmosphere and responsiveness, including one highly critical account of dismissive or inappropriate behavior by a manager. Another practical friction point is price and process friction: reports of per-package charges for prepaid labels and intermittent questions about value, particularly when express services or special handling are involved. A few customers also note logistical hiccups, damaged packages or delays caused by carrier handling, that reflect broader shipping ecosystem risks rather than a single fault line in this location.

The notable pros are often enough to offset these cons for many users, especially when tasks align with the store’s strengths. The combination of fast, informed assistance and notary capability means errands can be completed in one stop, reducing time and travel, which is a meaningful gain for busy schedules. The approachable, multilingual team makes the shop accessible to a diverse clientele, easing the friction that often comes with complex shipments or document tasks. When a customer arrives with a clear objective, print a program, notarize a document, or prepare a shipment, the staff’s competence tends to transform potential stress into a straightforward, efficient transaction. In those moments, the store earns trust and repeat business.

This community is a strong choice for particular use cases, and less ideal for others. It is a particularly good fit for small-business owners needing regular shipping and notary services, households juggling multiple errands, and anyone who benefits from a warm, knowledgeable staff that can explain options clearly and move quickly. If intercontinental or international shipping is a must, or if predictability during peak times is non-negotiable, this location warrants scrutiny against alternatives with steadier staffing and broader international capabilities. Also, price sensitivity is a factor for those who want complete transparency about fees for prepaid labels and other add-ons, as some customers perceive value there to be inconsistent. For families and individuals who value convenience over perfection, this UPS Store often earns a decisive “yes” despite the occasional caveat.

In making a practical decision, the recommendation is to favor this location if priority is placed on service quality and efficiency during normal flow, especially for notarizations and combined tasks. Plan around potential peak times to minimize waiting, and consider asking for specific staff members who are repeatedly praised, such as Al or Harry, who have demonstrated particular strength in guiding customers through tricky processes. For those who cannot tolerate long waits, or who require unwavering consistency regardless of crowding, or who must ship internationally, explore alternatives, whether other local options or specialized service providers that may offer steadier staffing, lower per-package charges, or broader global capabilities. Ultimately, this community delivers standout service where its strengths converge with the customer’s needs, and it is wise to lean into those strengths while recognizing the legitimate caveats.

Located in the charming city of Trenton, New Jersey, this part of town offers a variety of amenities for senior living. With numerous parks such as Cadwalader Park and Mercer County Park nearby, residents can enjoy peaceful walks and outdoor activities. In terms of healthcare, there are several pharmacies and physicians within close proximity, including Delaware Valley Family Eye Care and Lawrenceville Dermatology. Additionally, hospitals like Capital Health Medical Center provide convenient access to medical services. For dining options, restaurants like Blooming Grove Inn and Erini Restaurant offer delicious meals. Transportation is easily accessible with Trenton-Mercer Airport and Trenton Transit Center nearby. Cafes like Starbucks and Panera Bread provide opportunities for socializing and relaxation. Places of worship such as St Luke's Episcopal Church are also available for spiritual nourishment. Overall, this neighborhood provides a well-rounded environment for seniors looking to settle down in a vibrant community with plenty to offer in terms of convenience and leisure activities.

Parks

• Cadwalader Park (0.7 miles)
• Delaware River Canal Tow Path (2.7 miles)
• Washington Crossing Historic Park (5.4 miles)
• Veteran's Park Hamilton (6.5 miles)
• Sharp's Lane Crestwood Park (6.6 miles)
• Mercer County Park (7.7 miles)
• Tyler State Park (8.8 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Delaware Valley Family Eye Care (0.9 miles)
• Nottingham Medical Associates (3.6 miles)
• Lawrenceville Dermatology (4.1 miles)
• Princeton Eye and Ear (4.2 miles)
• Delaware Valley Pediatric Associates (4.3 miles)
• Retina-Vitreous Center PA (4.4 miles)
• Delaware Valley OB/GYN (4.6 miles)

Hospitals

• Trenton Psychiatric Hospital (1.2 miles)
• Mercer Family Health Center (1.6 miles)
• Capital Health Medical Center (4.7 miles)
• Frankford Hospital-Bucks County (6.3 miles)
• St Mary Rehab Hospital (8.5 miles)

Restaurants

• Sonic Drive-In (1.3 miles)
• Blooming Grove Inn (2.4 miles)
• Morrisville Tavern (2.9 miles)
• Erini Restaurant (3.6 miles)
• Rat's Restaurant (3.9 miles)
• Amalfi Cuisine (4 miles)
• Taco Bell (5.3 miles)

Transportation

• Trenton-Mercer Airport (TTN) (2.4 miles)
• Trenton Transit Center (2.9 miles)
• Hamilton Station (4.4 miles)

Cafes

• Starbucks (3.4 miles)
• Van Gogh Cafe (3.8 miles)
• Starbucks (5.5 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.7 miles)
• Starbucks (8 miles)
• Starbucks (8.5 miles)

Places of Worship

• St Luke's Episcopal Church (7.9 miles)
• St Gregory the Great Roman Catholic Church (8.1 miles)