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3.3 from 92 reviews
5 stars
51
4 stars
1
3 stars
2
2 stars
1
1 stars
37
Overall Review of The Harborage
caveat8 reviews mention this
Call-bell response is a problem
Several residents and families describe long waits for help.
A recurring concern is that residentsâ requests for assistance were not met quickly when families said they were urgently needed. Multiple reviews mention unanswered call bells or unanswered phone calls, along with residents left waiting for basic care. A few comments also describe staff not returning contact after being reached, which added frustration for families already worried about their loved ones.
caveat6 reviews mention this
Cleanliness concerns come up
Some reviews describe unsanitary conditions and messes.
While some reviewers say the building is clean, several others describe cleanliness problems that made them worry about safety. These reviews mention dirty rooms, soiled conditions, and instances of waste left unaddressed. Even among critical reviews, housekeeping is sometimes treated as inconsistentâcomplaints focus more on nursing-day care areas than on the grounds.
common5 reviews mention this
Rehab therapy receives praise
Rehab therapy is a frequent bright spot in reviews.
Several families describe positive experiences on the rehab side, including therapy that helped with recovery. Reviews highlight physical therapy as supportive and effective, and mention specific therapists for their care and professionalism. Even when other parts of the stay draw complaints, these rehab-focused comments tend to be more consistently favorable.
common3 reviews mention this
Activities add structure
Residents and families mention community activities positively.
Reviews that mention activities tend to describe them as a meaningful part of daily life, with opportunities for interaction rather than downtime. Some comments also thank recreation staff for staying engaged with patientsâ needs. Where care complaints are present, these activity notes stand out as one area that felt more organized to families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
The Harborage on seniors.fyi includes 3 photos including images showing windows, building, office, modern architecture, urban, architecture, exterior, trees, and more.
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