Imperial Care Center - Neptune
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919 Green Grove Road, Neptune, NJ 07753
For more information about senior living options: (844) 490-3973
The Imperial staff is attentive and professional. Imperial is a warm, welcoming facility for families and residents. The care teams are compassionate, kind, and dedicated to recovery. The facility is consistently clean, well-equipped, and comfortable. Therapists and nursing staff are outstanding and attentive to detail. Families feel supported and reassured by the staff's dedication. Imperial is highly recommended for post-hospital and long-term care needs. Administration and frontline staff are friendly, patient, and respectful. The daily activities and meals contribute to a high quality of life for residents.
One reviewer warned, "Please don't go here ever," accusing the facility of being for-profit and neglecting adequate care. A reviewer said Imperial refused to provide a commode and left a patient in undersized diapers, causing skin injury. The head of nursing was accused of raising his voice at a family member and dismissing concerns about the patient's care. The reviewer claimed the facility was severely understaffed, leading to unsafe patient handling and inadequate rehabilitation. A reviewer described the front desk receptionist as rude, reflecting poor customer service. A reviewer asserted that patients were left worse off, losing mobility and dignity due to insufficient cleaning and lifting assistance. A reviewer alleged critical discharge details were mishandled, with missing prescriptions, lack of follow-up, and lost clothing.Imperial Care Center in Neptune, NJ is best suited for families seeking a subacute rehab path or long-term care where staffing stability and genuine, hands-on kindness are the foundation. It is a strong fit for relatives recovering from surgery, strokes, or falls who want a warm, home-like atmosphere paired with consistent nursing and therapy teams. The community earns high marks for a welcoming ambience, attentive aides, and clinicians who actively engage in rehabilitation and daily care. The newly renovated, spacious environment, combined with a focus on clean, cheerful spaces and meaningful activities, makes it a compelling option for residents who value personal attention and continuity in care.
Those weighing alternatives should consider scenarios where safety, rapid problem-solving, and rigorous oversight are nonnegotiable. Several reviews describe serious lapses in care or communication, including uncomfortable or unsafe situations, discharge planning gaps, and concerns about how medical needs were prioritized. For relatives whose loved ones require highly proactive management - especially in dementia, complex mobility needs, or situations where rapid escalation of problems is essential - it may be prudent to compare options with facilities that emphasize tighter clinical governance, stronger bedside supervision, and more stringent procedures for treatment authorization and discharge coordination.
The strongest positives at Imperial center on the care team itself. Families repeatedly highlight professionals who are consistently warm, respectful, and involved - the kind of staff who get to know residents and their families, notice subtle changes, and tailor routines to individual needs. The physical therapists and nurses are frequently described as skilled and dedicated, with a particular note on attentive bedside care, diligent monitoring, and a willingness to go the extra mile. The campus atmosphere reinforces these strengths: a clean, well-maintained setting, patient-centered routines, collaborative planning with families, and a repertoire of activities that support social engagement and morale during recovery or long-term comfort.
On the flip side, several reviews raise red flags that deserve careful attention. Instances cited include concerns about miscommunication or perceived indifference from some administrative staff, questions about the adequacy of rehabilitation intensity, and specific episodes that left families worried about hygiene, safety, and discharge readiness. There are also pointed accounts of care gaps such as delayed attention to medical issues, discharge with incomplete prescriptions, and even loss of personal belongings. While not universal, these reports underscore the need for prospective families to probe concrete protocols: staff-to-patient ratios, clear escalation procedures, daily progress updates, and a disciplined approach to documentation and follow-through.
Yet the balance of evidence leans toward action-oriented optimism. Where Imperial shines - consistency of care teams, genuine compassion, visible commitment to patient dignity, and robust rehab engagement - these strengths can meaningfully offset the more troubling anecdotes when they arise. For families prioritizing recovery momentum, emotional support, and a sense that staff treat residents like family, Imperial's strengths often translate into tangible gains: steadier progress in therapy, better day-to-day comfort, and a calmer, more hopeful atmosphere that supports loved ones and their families through challenging transitions.
For families evaluating options, the practical course is deliberate, informed due diligence. Tour the facility with a checklist focused on staffing patterns and turnover, therapy availability, and how care plans are communicated to families. Inquire about discharge protocols, antibiotic stewardship, and how personal items are safeguarded. Ask for recent performance indicators on falls, infections, and incident reporting, and request a direct conversation with the nursing leadership about any resident with dementia or high mobility needs. Imperial is a compelling choice for those who prize compassionate, consistent care and strong rehab momentum; for others, particularly those needing aggressive oversight or highly stringent safety safeguards, it is wise to compare alternatives to ensure alignment with care priorities, expectations, and risk tolerance.
121 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Imperial Care Center - Neptune is an assisted living community located in Neptune, NJ. Our beautifully designed facility offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
Our amenities include a beauty salon where residents can pamper themselves, cable or satellite TV for entertainment, community-operated transportation to help them get around, and a computer center for those who want to stay connected. We also have a dining room where residents can enjoy delicious meals prepared by our professional chefs, as well as a restaurant-style dining experience.
For recreation and relaxation, we offer a fitness room for exercise, a gaming room for entertainment, and outdoor spaces including a garden. We also have a small library where residents can read their favorite books and Wi-Fi/high-speed internet access for their convenience.
In terms of care services, we provide 24-hour call systems and supervision to ensure the safety of our residents. Our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and special dietary restrictions to cater to individual needs.
At Imperial Care Center - Neptune, we understand the importance of socialization and engagement. That's why we provide concierge services to assist residents in planning their activities. We offer fitness programs to promote physical wellness and planned day trips for outings. Residents are encouraged to participate in resident-run activities and scheduled daily activities.
Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options.
Come experience the comfort and care at Imperial Care Center - Neptune.
Imperial Care Center - Neptune is located at 919 Green Grove Road, Neptune, NJ 07753 in Monmouth County, New Jersey
Imperial Care Center - Neptune on seniors.fyi includes 11 photos including images showing interior, bedroom, landscaping, dining, lobby, waiting area, decor, painting, and more.
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