Mount Holly Rehabilitation & Healthcare Center

Pros

• The staff at the facility provided some limited assistance to residents by walking them short distances, demonstrating an effort to encourage mobility.
• Despite challenges, there were some moments of care where essential medical interventions were provided when needed.
• The facility was recognized for having a team that clearly communicated their staffing challenges, showing transparency about their limitations.
• Physical therapy sessions eventually took place, indicating that there was an attempt to address the residents' rehabilitation needs over time.

Cons

• The mother should have been restrained due to her fall risk, but staff ignored repeated warnings about her potential to fall.
• Staff failed to provide adequate physical therapy for the mother, only offering minimal assistance despite daily requests for more comprehensive care.
• The majority of the staff displayed rudeness and dismissiveness towards family concerns.
• The facility was short-staffed, leading to inadequate care and neglect of the father’s needs, resulting in a filthy diaper and subsequent health complications.
• The facility's staff did not communicate with the family, despite numerous attempts to reach out for updates on their father's condition.
• The regional operations manager was deemed ineffective and unhelpful in addressing care issues at the facility.

Review

Critical Review of Marquis Health Facility: A Frustrating Experience for Families

The care and attention provided by healthcare facilities, especially those catering to vulnerable populations such as the elderly, are paramount. Unfortunately, experiences shared by family members regarding their loved ones' stays at Marquis Health facility paint a troubling picture of neglect and inadequate support. These reviews highlight several concerning issues that not only jeopardize the well-being of patients but also erode the trust families place in these institutions.

One particular case involved a mother who was identified as a fall risk yet remained unrestrained throughout her week-long stay. The family made it abundantly clear to the staff—day after day—that heightened vigilance was necessary due to her propensity to fall. Their concerns went unheeded, culminating tragically on the seventh day when she fell and required transportation to the emergency room. This incident illustrates a glaring deficiency in the adherence to safety protocols, raising questions about staff training and responsiveness. Despite repeated pleas for more attention and care, it appeared that requests were dismissed or overlooked entirely.

Worsening matters was the lack of physical therapy offered during this critical period of recovery. The family expressed frustration about how infrequently their loved one received appropriate rehabilitative services; it wasn't until the fifth day of her stay that any meaningful physical therapy occurred. Prior attempts consisted merely of brief walks down a hallway without adequate focus on strength or balance training. Such minimal attention undermines recovery efforts for individuals striving to regain mobility after medical procedures or illness—a situation that should be taken seriously by health professionals.

Compounding these issues were reports from another family regarding their father's experience at Marquis Health. Descriptions highlighted systemic challenges within the facility related to staffing levels, which directly impacted patient care quality. Staff openly acknowledged being short-staffed, resulting in an inability to provide timely assistance for basic needs like turning patients every two hours or changing them out of soiled diapers. This neglect led to severe consequences: their father developed a urinary tract infection (UTI), pressure ulcers, and dehydration—conditions exacerbated by prolonged lack of cleanliness and care.

Moreover, effective communication—or rather, the lack thereof—was a common thread woven through multiple accounts from dissatisfied families. Despite making numerous phone calls seeking updates about their loved ones’ conditions while they were hospitalized, many reported feeling ignored or left in silence without information regarding treatment progress or any changes in health status. Families often found themselves taking matters into their own hands when necessary actions weren't being taken by staff—this includes sending their loved ones back to hospitals where proper medical evaluations could be conducted.

Perhaps most alarming was an incident involving a doctor who suggested that one patient’s declining condition represented “his new normal.” Such comments likely contributed further to distress among family members who were already grappling with feelings of helplessness watching their loved ones suffer unnecessarily due to poor-quality care within the facility's walls. Thankfully, once receiving appropriate treatment elsewhere—including IV antibiotics—the patient returned closer to his baseline health state—an outcome that might not have been possible had his family's fears been disregarded entirely.

In conclusion, reviews concerning Marquis Health reveal disturbing patterns indicating inadequate staffing levels compounded by poor communication practices and insufficient patient care protocols leading directly toward adverse outcomes for residents. Families deserve assurance when entrusting their elderly relatives' wellbeing into professional hands—and unfortunately based on these testimonials—it appears Marquis Health has failed significantly across multiple dimensions essential for delivering safe holistic healthcare experiences deserving respect and dignity at every stage of life.

This part of Mount Holly, New Jersey, offers a convenient location with easy access to healthcare services such as physicians specializing in various fields and pharmacies for medication needs. The presence of multiple parks nearby provides opportunities for outdoor activities and relaxation. In terms of dining options, there are several restaurants offering a variety of cuisine choices. Additionally, cafes like Starbucks can be found within a short drive for coffee lovers. For medical emergencies or more serious health issues, hospitals such as Virtua Memorial Hospital Mt Holly and Cooper University Physicians are within a reasonable distance. Overall, the area provides a good balance of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment.

Physicians

• Clermont Nadine N Md Virtua Memorial Hospital Mt Holly (0.3 miles)
• Gastroenterology Consultants of South Jersey (0.7 miles)
• Cooper Hematology/Oncology (5.8 miles)
• Cooper University Physicians (5.9 miles)
• South Jersey Eye Physicians (6 miles)
• Layton Mark Reconstructive Orthopedics At Medford Medford (6.4 miles)
• Capital Health Primary Care - Columbus (6.6 miles)

Pharmacies

• Mt Holly Pharmacy (0.6 miles)
• Stine's Apothecary (0.8 miles)
• CVS Pharmacy (1.3 miles)
• ACME Markets Pharmacy (1.5 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4 miles)
• Rite Aid (6.1 miles)

Parks

• Hainesport Township Park (1.1 miles)
• Columbus Park (6.6 miles)
• Country Farms Park (7.4 miles)

Restaurants

• Taco Bell (1.5 miles)
• McDonald's (1.7 miles)
• Cracker Barrel (3.1 miles)
• O'Connor's American Bar & Grille (3.4 miles)
• Vincentown Diner (3.6 miles)
• Pandora Diner (4.2 miles)
• Chick-Fil-A (5.1 miles)

Cafes

• Starbucks (3.6 miles)
• Starbucks (9.2 miles)
• Starbucks (10.9 miles)

Hospitals

• Jefferson Torresdale Hospital (11.3 miles)
• Virtua Voorhees Hospital (12 miles)
• Jefferson Cherry Hill Hospital (12.1 miles)

Transportation

• Joint Base Terminal (12.1 miles)