ProMedica Total Rehab+ (Moorestown)

Pros

• The staff at PowerBack Rehabilitation provided stellar care and demonstrated patience and kindness towards both the patient and her family.
• The facility was described as beautiful, resembling a five-star hotel.
• The director offered personal contact information for families to reach out 24/7, showcasing exceptional customer service.
• Staff members went above their regular responsibilities to ensure personal care was attentive and thorough.
• Patients, like the aunt mentioned, experienced significant improvements in their mobility and strength due to the effective rehabilitation services provided.

Cons

• Some aides were openly hostile to the resident's mother.
• Others were totally indifferent toward her care.
• The resident returned home with less mobility than when she went in.
• Minimal time was spent on rehabilitation services.
• Communication with the administration was poor regarding concerns and issues.

Review

The experiences of patients and families at PowerBack Rehabilitation in Moorestown present a stark contrast in the quality of care provided, highlighting the variability that can exist within healthcare facilities. On one hand, some individuals reported subpar conditions and caregiver attitudes, while on the other hand, many praised the center for its attentive staff and high-quality services.

One review reflects a troubling experience where a patient’s needs seemed neglected. Although the facility itself was described as beautiful, the lackadaisical attitude of some aides left much to be desired. Reports of open hostility from certain staff members towards patients raised serious concerns about their wellbeing. Such behavior can negatively impact not only patient recovery but also their overall emotional state during what is already a vulnerable time. This individual noted that their mother returned home with diminished mobility compared to when she arrived—a concerning outcome suggesting that rehabilitation efforts fell short of expectations. Additionally, communication with administration was flagged as another area needing improvement, indicating that family members may feel uninformed or unsupported during critical times.

In stark contrast to this negative experience, several reviews spotlighted PowerBack Rehabilitation as an exemplary facility providing stellar care characterized by compassion and professionalism. For instance, one reviewer shared how their aunt received meticulous attention for complicated skin dressings alongside physical rehabilitation aimed at regaining strength and independence. The emphasis on patient-centered care showcased by the staff—being patient and kind—was particularly reassuring for both patients and visiting family members alike.

The integration of family into the healing process emerged as another significant advantage at PowerBack Rehabilitation. With a large family regularly visiting, they felt welcomed and involved in her care journey. The director's initiative to provide his personal cell number for any 24/7 concerns emphasized a commitment to high levels of customer service which is not commonly experienced in many healthcare settings. This level of transparency fostered trust among families navigating difficult health challenges.

Moreover, numerous reviewers praised not only the attentiveness of the staff but also remarked on the striking ambiance of the facility itself—describing it as comparable to that of a five-star hotel. Such an inviting environment likely contributes positively to patient morale, further enhancing recovery prospects through comfortability and dignity in care.

In summary, while some patients encountered severe deficiencies in care at PowerBack Rehabilitation in Moorestown—with instances of unprofessionalism impacting recovery—the overarching narrative centers around exceptional standards exhibited by many staff members who consistently went above and beyond basic responsibilities. The dichotomy between these experiences highlights critical areas for improvement while celebrating outstanding elements that make PowerBack stand out as a desirable option for rehabilitation post-hospitalization amidst fluctuating reports on service quality within similar facilities across the board.

Pharmacies

• Wegmans (0.3 miles)
• Rite Aid (1.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.8 miles)
• Walgreens (5 miles)
• Walgreens (5.2 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Yard House (2.9 miles)
• Bob Evans (3.4 miles)
• The Kettle & Grille (3.8 miles)
• Gaetano's Penny Packer (5.1 miles)
• Crown Fried Chicken (6 miles)
• The Capital Grille (6 miles)

Physicians

• South Jersey Skin Care (2.1 miles)
• Rothman Institute (4.4 miles)
• Cooper Hematology/Oncology (5.6 miles)
• Cooper University Physicians (5.7 miles)
• Heymann Manders & Green (6.1 miles)
• Layton Mark Reconstructive Orthopedics At Medford Medford (6.2 miles)
• Gastroenterology Consultants of South Jersey (6.4 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (6.8 miles)
• Starbucks (6.9 miles)
• Jersey Java & Tea (7.8 miles)

Parks

• Country Farms Park (4.7 miles)
• Hainesport Township Park (5.4 miles)
• Columbus Park (8.6 miles)
• Womrath Park (9.3 miles)

Hospitals

• Jefferson Cherry Hill Hospital (5.8 miles)
• Jefferson Torresdale Hospital (7.7 miles)
• Virtua Voorhees Hospital (8.8 miles)
• Aria Health (9.1 miles)

Transportation

• PATCO Westmont Station (7.9 miles)