Laurelton Village in Brick, NJ

Pros

• The staff are extremely welcoming and helpful.
• The facility is very clean and well maintained.
• The therapy department cares immensely and helps residents achieve their goals.
• The administration is hands-on and responsive.
• The activities department keeps residents engaged and entertained.
• The nursing staff and aides are compassionate, professional, and dedicated.
• The food is excellent and meals meet residents' preferences.
• The overall environment feels warm, supportive, and like a family.

Cons

• It was described as the most disgusting facility one would never get well in.
• Care was not up to standards, with clothes swapped, meals not hot, and call bells ignored for long periods.
• Medications were administered 3?4 hours late and did not follow doctors' instructions.
• Leadership and administration were criticized as poor and unresponsive to families.
• The facility was severely understaffed, leading to inconsistent care and rehabilitation.
• Several reviewers warned others not to admit their loved ones there.

Review

Laurelton Village Complete Care is best suited for families seeking a rehab-forward environment where therapy, cleanliness, and a warm, person-centered staff culture drive daily life. The community shines for residents who need short- or long-term post-acute rehab, with a strong emphasis on physical and occupational therapy and a robust social-work presence to coordinate transitions and supports. For families that want a facility where administrators are visibly engaged, and where therapy teams and aides translate compassionate care into measurable progress, Laurelton delivers consistently solid results. This is not a generic skilled-nursing brochure; it is a hands-on, practical setting where daily routines and real-world outcomes matter.

Those who may want to consider alternatives are careful about medical coordination and reliability in nursing oversight. Several reviews flag uneven communication, med-pass timing, and weekend staffing gaps as persistent pain points. For a loved one who requires unwavering adherence to physician orders, strict and transparent medication management, or a highly structured memory-care program with constant supervision, Laurelton's strengths could be offset by the risk of lapses during understaffed shifts. Families whose primary priority is streamlined medical coordination and predictable nurse-to-resident ratios may find it prudent to compare other options with stricter staffing guarantees and more consistent med administration practices.

From a positive vantage, the facility's downsides are tempered by strong operational levers. The treatment environment is consistently praised for its cleanliness, bright spaces, and well-maintained rooms. Therapy departments are highly regarded - their therapists are described as tireless and genuinely invested in getting residents home safely, with rehab in private rooms providing a practical plus for recovery. A visible, hands-on administration team helps resolve issues, and the activity program - driven by a capable activities director and a cadre of dedicated staff - keeps residents engaged. Social workers and coordinators (notably Amanda, Melissa, and Elizabeth) frequently anchor transitions, plan personalized pathways, and stay in touch with families when needs shift.

Yet, the chorus of praise is interlaced with credible cautions. Communication gaps and occasional gaps in medical coordination appear in multiple accounts, including reports of medications not administered on time and questions about who is overseeing clinical decisions. Several reviews describe leadership challenges and the need for stronger weekend coverage, with patients sometimes experiencing delays in care or confusion about care plans. Caveats about understaffing - especially on evenings and weekends - are echoed by families observing inconsistent responsiveness and missed opportunities for proactive care. It is clear that when the balance of staffing and oversight tilts toward a lean roster, the quality of daily care can vary.

The practical takeaway is that Laurelton Village delivers robust benefits in rehab efficacy, staff kindness, and a clean, welcoming environment, and those advantages often offset the more intermittent gaps in coordination. Families who prioritize hands-on therapy, a lively activities calendar, and a community that feels like a team will find this community a strong fit. Conversely, caregivers who cannot tolerate even occasional med-pass delays, or who demand stringent, consistently flawless medical oversight, may want to scrutinize other options with more explicit staffing commitments and tighter oversight protocols.

To make a well-informed decision, prospective families should schedule a focused visit with attention to therapy schedules, med administration routines, and the experience of the MDS coordinator and ADON in coordinating care plans. Ask for the current staffing patterns on each shift, review recent state inspection or survey results, and request to meet the therapy and social-work teams to gauge compatibility with a loved one's needs. Inquire about private rehab room availability, the memory-care environment's staffing and programming, and a clear plan for weekend coverage. Laurelton Village is a solid, often excellent choice for rehab-focused care and compassionate daily living; for those requiring relentless medical consistency or very specific memory-care oversight, it pays to compare carefully before choosing.

Physicians

• Pineland Associates: Theresa Benecki, MD (0.1 miles)
• Thomas R Lake III MD FACS (0.1 miles)
• Garden State Pain & Radiology Center (0.1 miles)
• Ami (0.2 miles)
• Jersey Coast Vascular Institute (0.2 miles)
• Seaview Orthopaedic & Medical Associates (0.3 miles)
• Brick Rheumatology (0.3 miles)

Hospitals

• Ocean Medical Center (0.2 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (6.7 miles)

Pharmacies

• Walgreens (0.9 miles)
• Rite Aid (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Butler Pharmacy (3.3 miles)

Restaurants

• McDonald's (1.3 miles)
• Chipotle Mexican Grill (1.5 miles)
• Ikko Japanese Steak House (1.6 miles)
• Taco Bell (1.8 miles)
• Chick-Fil-A (1.9 miles)
• River Rock Restaurant & Marina Bar (2.8 miles)
• Harpoon Willy's (3 miles)

Theaters

• AMC Brick Plaza 1 (1.6 miles)

Parks

• Windward Beach Park (1.9 miles)
• Angela Hibbard Dog Park (3.6 miles)
• Orchard Park (5 miles)

Transportation

• Bay Head Station (4.6 miles)

Cafes

• Green Planet Coffee Co. (5.3 miles)
• Rook Coffee (6.8 miles)
• Starbucks (7.2 miles)