29 North Vermont Avenue, Atlantic City, NJ 08401
For more information about senior living options: (844) 490-3973
The facility is led by a compassionate administrator, Jason, who advocates for both residents and staff. The staff are attentive, compassionate, and dedicated to residents' well-being. Families note that residents become more independent under the staff's guidance. The front desk staff are pleasant and kind, and the nurses are awesome. The environment is welcoming and feels like a true home. Specific staff members - LaTia, David, Monique, and Julie - are described as amazing, caring, and responsive. The nursing team works well together and places the patient at the center of care. The admissions director and case managers are helpful, responsive, and supportive. The facility is clean and conveniently located for family visits. Activities are exceptional and the overall care is good. The physical therapy team is excellent and supportive in helping residents regain mobility. The reception and staff are cordial, respectful, and professional.
The facility is old and it needs a lot of work. They're understaffed and patient clothes are being stolen. The administration quit and issues aren't being addressed or improved. The place is disgusting, with bedbugs, cockroaches, mice, and other pests. It's described as an absolute sad excuse of a home, indicating neglect of residents. Some reviews warn not to send loved ones here, alleging serious harm or death incidents. There is no teamwork, always short-staffed, with poor communication between staff. Theft complaints are dismissed with excuses rather than being properly addressed. The facility is labeled "trash" by at least one reviewer. Some visitors report being treated poorly or told not to return.ExcelCare at The Pines has produced a wide spectrum of experiences for families and residents who have interacted with its staff and leadership. On the positive side, many callers describe a facility led by a compassionate, hands-on administrator who advocates for both residents and the people who care for them. In particular, several reviewers singled out Jason as someone who makes families feel confident that their loved ones are in good hands. A sense of progress and independence is a recurring theme too, with family members noting how their relatives have become more self-reliant since arriving, thanks to staff who teach daily living skills and offer steady encouragement. Across multiple visits, relatives repeatedly described personal growth in their loved ones and expressed sincere gratitude for the staff's kindness, patience, and readiness to help.
Beyond the leadership, the front-line team earns substantial praise. Reviewers frequently mention friendly, welcoming front-desk personnel and nurses who are described as awesome, attentive, and dedicated to residents' well-being. Several names crop up as consistently reliable: LaTia, David, Monique, and Julie are highlighted as amazing - caring, responsive, and making the experience as positive as possible. The nursing staff, in particular, is credited with teamwork and a patient-centered approach that places the person receiving care at the center of all conversations and decisions. One reviewer highlights a warm, home-like atmosphere created by the staff, with greetings at the door, personalized care plans, and a general sense of professionalism and kindness that makes ExcelCare at Dover feel like a nurturing environment.
Other testimonials elaborate on the care pathways that families appreciate. The facility is described as clean and conveniently located for family visits, with staff who communicate well and provide clear directions about navigating the building. Several patients and families note that the admission process is smooth, thanks to an accommodating admissions team, and that once admitted, residents receive steady support from a variety of caregivers, including case managers and therapists. A particularly detailed account praises the collaboration among the staff - from front-line aides to the therapy team - who work together to ensure comfort and safety as residents transition home. In some cases, dedicated professionals such as Sharron, Michael, and Shanell are singled out for their warmth, trust-building, and practical assistance that helps residents feel secure and prepared for discharge.
Yet the reviews are not without significant concerns. A number of comments raise flags about understaffing and its impact on care, communication, and responsiveness. Some families report that call lights are answered inconsistently, that staff are overextended, and that there is insufficient support during night shifts. One reviewer notes there is a lack of teamwork and frequent staff shortages, with an impression that when help is requested, the response is delayed or incomplete. Another account mentions a leadership change, with the administrator quitting, which has left some families uneasy about accountability and ongoing improvements. These concerns underscore the variability in experience and suggest that outcomes may hinge on staffing levels and continuity of leadership at any given time.
There are also harsher critiques that cannot be ignored. A few reviewers describe the facility as falling far short of expectations, with strong language about neglect and unsafe conditions. One reviewer uses stark terms to condemn the environment as unacceptable, calling it a "sad excuse for a home," and another harshly warns prospective families to look elsewhere. A particularly alarming post accuses the facility of bedbugs, cockroaches, mice, and general neglect, claiming residents were left without basic hygiene for days and calling for regulatory action. While these voices represent a minority among the reviews, they carry a weight that prospective families should consider alongside more favorable assessments.
Another area of concern cited by some reviewers is issues around property and accountability. Several accounts reference problems with clothes theft and the frustration of family members who feel they are not adequately reimbursed or believed when reporting losses. The sentiment conveyed is that theft of personal items is unacceptable, and some readers report plans to pursue reimbursement or escalate the matter with state authorities. The combination of alleged theft, miscommunication, and inconsistent response to complaints contributes to a sense of uneven quality and reliability for families who rely on the facility to protect their loved ones and their belongings.
Among the most detailed and hopeful narratives are those describing rehabilitation and recovery journeys. A resident's experience from hospital discharge through rehab at The Pines is depicted as a collaborative, highly supportive process. Prominent staff members in this story include Directors Michael Schneider and Sharron Peyton, who provide reassurance and a sense of safety. Case manager Shanell and the physical therapy team - Liz, Patricia, Elda, and Nadad - are credited with guiding exercises, ensuring equipment works, and coordinating prescriptions and logistics with pharmacies. The testimonials emphasize warm, patient-centered care, with staff taking the time to secure medications, arrange transportation, and ensure warmth and comfort throughout the stay. The consistency of care, the responsiveness of therapists, and the willingness of staff to go above and beyond are repeatedly highlighted as standout positives in these accounts.
Taken together, the collection of reviews paints a nuanced portrait of ExcelCare at The Pines. For many families, the facility represents a place of genuine care, where compassionate leadership and a devoted staff create a supportive environment that helps residents regain independence, feel valued, and experience meaningful improvements in daily living. For others, the experience underscores real challenges around staffing levels, communication, and safety - issues that can undermine trust and satisfaction when present. The common thread is a facility with the potential for outstanding, person-centered care when staffing is sufficient, leadership is steady, and accountability is upheld, but where inconsistencies and serious concerns remind prospective families to conduct thorough, on-site evaluations and consider their individual needs and risk tolerance before making a choice.
151 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Atlantic City International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Eastern Pines Conv Center in Atlantic City, NJ is an assisted living community that offers a wide range of amenities and care services to its residents. The community is fully furnished and provides private bathrooms for each resident. The convenience of beauty salon services, cable or satellite TV, and Wi-Fi/high-speed internet ensures that residents can stay connected and pampered.
Eastern Pines Conv Center offers a variety of dining options to accommodate special dietary restrictions. Residents can enjoy restaurant-style dining in the community's dining room or have meals prepared and served in their kitchenette. The care services provided include assistance with activities of daily living such as bathing, dressing, and transfers. Medication management and 24-hour call systems ensure that residents receive the support they need whenever they need it.
Residents at Eastern Pines Conv Center can take advantage of the many activities offered, including fitness programs and planned day trips. They also have the opportunity to participate in resident-run activities, ensuring a sense of community engagement. Concierge services are available to provide assistance with transportation arrangements for both non-medical needs as well as doctors' appointments.
The location of Eastern Pines Conv Center offers convenience with numerous nearby cafes, pharmacies, physicians, restaurants, transportation options, and hospitals. This allows residents to easily access necessary amenities and healthcare facilities.
Overall, Eastern Pines Conv Center provides a comfortable and supportive environment for seniors who require assistance in their daily lives. With its various amenities and care services, residents can maintain their independence while receiving the necessary support to live fulfilling lives.
Eastern Pines Conv Center is located at 29 North Vermont Avenue, Atlantic City, NJ 08401 in Atlantic County, New Jersey
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