5924 Lady Carolina Street, Las Vegas, NV 89081
For more information about senior living options: (844) 490-3973
A wonderful caring company with a marvelous staff. Jackie Linda goes the extra mile to ensure things are done the way they should be done. Tonisha is a rock star. The staff at A Helping Hand is described as a true blessing.
They are the worst agency in Las Vegas. They only care about taking their share of the pot and leave P.C.A workers out in the cold. The agency has no backup plan when the clock-in system is down. No one at the agency answers the phone or returns calls. Their services suck and they don't care about clients as long as they get money from the state.In Las Vegas, experiences with this agency have drawn a jagged portrait of service, marked by sharp contrasts between frustration and moments of genuine support. The accounts paint a picture of an organization that can feel all but inaccessible to some clients, while also highlighting pockets of care and dedication from individual staff members. Taken together, the remarks reveal a complicated reality where operational gaps and communication breakdowns sit alongside references to compassionate, hands-on assistance from a few team members.
A recurring theme across several reviews is a griping sense of urgency unmet and a lack of responsiveness that leaves families stranded. One reviewer describes a situation where "it has been 2 days since my daughter have been able to clock in for work that she is doing mind you." The sentiment is echoed by others who report "No answer, no help, nothing but a nasty response to all of our questions," suggesting an ongoing pattern of poor communication. The frustration isn't limited to a single incident; multiple voices emphasize that there is "no back up plan when the clock in system is down" and that "no one answers the phone or returns call AT ALL," painting a picture of an office where critical operational hiccups are not met with timely or effective support.
Beyond the immediate inconveniences, there are deeper concerns expressed about priorities and accountability. A pointed critique claims, "The only thing they care about is getting their share of the pot and the P.C.A workers are left out in the cold," implying that client welfare may take a backseat to financial or administrative interests. This sentiment suggests a perceived misalignment between how the agency operates and the needs of the people and programs it serves, with the emotional weight of families and workers feeling neglected when systems fail and outreach dries up.
Despite these voices of discontent, the narratives are not uniformly negative. Interwoven with the criticisms are strong affirmations of support and praise for individuals who are described as going above and beyond. One reviewer offers the balance to the critique by declaring, "A wonderful caring company with a marvelous staff." The appreciation doesn't stop there: "Jackie Linda will go the extra mile to make sure things are done the way they should be done." Another reader commends, "Tonisha is a rock star." And the closing lines express heartfelt gratitude: "Thank you A Helping Hand. I can't do it without you. You're a true blessing!" These remarks underscore that, in the eyes of some clients, there are standout team members who provide essential, life-affirming support in challenging circumstances.
On the other end of the spectrum, a separate, stark assessment calls the office "the worst" and even suggests irreversible action: "Honestly the worst office, just shut it down." The same voice castigates the agency's overall approach with blunt language: "Their services suck. They don't care about the client as long as they get their money from the state." Such statements reflect a sense of abandonment and a belief that organizational reform or change is urgently needed to restore trust and effectiveness.
When these divergent threads are considered together, the overall narrative is one of inconsistent performance. Some clients report delays, nonresponsiveness, and systemic gaps that impede timely care or essential work, while others highlight personal connections with capable staff who can and do make meaningful differences. The result is a complex landscape: procedural shortcomings and communication failures that can undermine confidence, contrasted with testimonials to compassion and competence from individuals within the same organization.
For readers and potential clients in Las Vegas, the collection of voices serves as a reminder to look beyond a single impression and to assess how the agency handles both routine operations and extraordinary circumstances. It may be worthwhile to seek out specific staff members known for their responsiveness and dedication, while also probing for contingency plans and clear channels of communication when systems are down. If you're weighing options, you might consider gathering firsthand experiences from multiple clients and asking for updated policies on clock-in outages and customer support responsiveness to understand how the agency plans to prevent the very gaps that some reviewers described.
2 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McCarran International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mias Helping Hands Care in Las Vegas, NV is a fully furnished assisted living community that offers a range of amenities and care services to enhance the well-being and comfort of its residents.
The community provides a spacious dining room where residents can enjoy delicious meals prepared according to their special dietary restrictions. Housekeeping services are also available to ensure the living spaces remain clean and tidy at all times.
Residents can take advantage of the outdoor space and garden area to relax or engage in leisure activities. Wi-Fi/high-speed internet and telephone services are provided to keep residents connected with their loved ones.
Care services offered at Mias Helping Hands Care include assistance with activities of daily living such as bathing, dressing, and transfers. The community also provides specialized care for individuals with diabetes, offering proper diet management. Medication management is available to ensure residents take their medications on time.
The community organizes scheduled daily activities to promote socialization and engagement among the residents. Additionally, there are 8 pharmacies conveniently located nearby, ensuring easy access to medications, as well as 2 hospitals for any medical emergencies.
Mias Helping Hands Care strives to provide a safe and nurturing environment where seniors can receive personalized care while enjoying a comfortable lifestyle.
Mias Helping Hands Care is located at 5924 Lady Carolina Street, Las Vegas, NV 89081 in Clark County, Nevada
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