Integrated Health Svc in Waverly, NE

Pros

• The staff have been exceptional in caring for loved ones.
• Families receive great care with staff who are sweet, friendly, and treat residents as their own.
• The facility is very clean and well maintained.
• The staff are attentive, caring, and professional.
• The nurse director listens to concerns and leads the team with dedication.
• The care is excellent, and residents are happy and well cared-for.
• The facility feels like a family, with warm, respectful treatment of residents.
• The Mulberry at Waverly is highly recommended for care.
• Azria staff are polite and helpful during visits.
• The facility communicates well about residents and has outstanding staff.

Cons

• The care provided to a loved one was horrible, with weeks to obtain lab work and no follow-through on recommendations.
• Rehab therapy was terrible and left the patient wheelchair-bound.
• Staff never returned calls, hung up during transfers, or failed to answer the phone.
• Clothes were stolen and not reimbursed.
• Nurses neglected residents, failed to administer medications, left them in soiled clothes, and allowed significant weight loss.
• Administration ignored POA requests for documents and often hung up on callers.
• The staff were lazy, incompetent, and irresponsible from the executive director downward.
• A grandmother was starved and allowed to die after being placed in hospice.
• A family member described some staff as unprofessional and rude.
• The dad’s physical therapy progress was minimal because staff did not help and did not take his mental pain seriously.
• There was confusion about visiting hours, indicating poor communication and inconsistent rules.

Review

Integrated Health Svc in Waverly is best suited for families prioritizing a warm, intimate atmosphere where staff know residents by name and care feels personal. This community can work well for seniors who value clean surroundings, consistent day-to-day attention, and a leadership presence that is accessible and hands-on. The strongest payoff comes for families seeking a “home-like” environment in a small town setting, where a dedicated nurse director and frontline staff can form meaningful relationships with residents and their families. Those who want a meticulously error-free medical system, however, may want to look elsewhere, as the reviews show a wide spread in experiences and a few serious red flags that cannot be overlooked.

On the plus side, multiple reviews highlight tangible strengths: a clean facility, compassionate staff, and a sense that care teams treat residents and their families with respect. Families repeatedly note good communication when care is going well, with staff described as attentive, friendly, and genuinely invested in residents’ well-being. The presence of a strong nurse director who listens, leads the team, and addresses concerns quickly is singled out as a real differentiator, giving the impression that leadership is present and accountable. For residents who share a preference for relational care and steady, person-centered attention, these elements create a solid foundation for daily life.

Yet the darker notes raise important cautions. A subset of reviews details severe lapses in care, including delays in lab work and follow-through, substandard rehabilitation experiences, and in one case life-threatening consequences that suggest a breakdown in routine monitoring. Other accounts describe medications mishandled or not administered as prescribed, patients becoming malnourished or underfed, and belongings being misplaced or stolen. Communication failures, phone calls not returned, calls being redirected or dropped, appear repeatedly, casting doubt on how promptly critical concerns are escalated. A few reviewers also report staff behavior that feels dismissive or unprofessional, and some mention resistance or disengagement at the administrative level when questions arise. Taken together, these reports create a credible caution about relying on consistent, flawless care.

The key question for families is whether the positives can meaningfully offset the risks demonstrated in the negative experiences. The clean facility, welcoming culture, and especially the capable nurse director form a strong frontline for everyday well-being and can indeed compensate for modest gaps in routine operations for some residents. However, where medical complexity, precise medication management, timely response to concerns, and rapid escalation of issues are required, the negatives are not trivial. In other words, the care experience may be excellent on most days and fall short on certain critical moments. For families who can stay actively involved, request regular updates, insist on prompt communication, and supervise care plans, the wins can be meaningful. For those who expect consistently ironclad reliability and minimal risk of neglect, alternatives deserve serious consideration.

For decision-making, practical steps matter. Visit at varying times to observe staff interactions and depth of engagement with residents. Speak directly with the nurse director about care plans, medication management, and how emergencies are handled; request recent incident logs and any corrective actions taken. Review current staffing levels, turnover, and training programs to gauge whether the team is equipped to manage changing needs. Confirm visiting hours in writing and clarify how POA directives are documented and respected. Finally, have candid conversations with multiple families about their long-term experiences to separate idealized impressions from day-to-day realities. If warmth, proximity, and visible leadership are non-negotiable, Integrated Health Svc delivers them; if unwavering, consistently flawless clinical oversight is non-negotiable, alternatives should be explored now.

In sum, Integrated Health Svc is a viable option for families seeking a caregiver-centered, community-focused environment with a strong, responsive nurse leader. It can excel for residents who thrive on personal connection and a clean, homelike setting, provided there is diligent oversight and ongoing family involvement. For those who cannot tolerate potential gaps in care, especially around medical management and timely communication, pursuing other nearby options will likely yield greater peace of mind. The decision hinges on the balance between valuing relational warmth and demanding rigorous, incident-free medical operation.

Located just a short distance away from Waverly, Nebraska, this area offers convenient access to a variety of amenities such as healthcare services, restaurants, pharmacies, hospitals, transportation options, cafes, parks, places of worship, and even a theater. With multiple physicians' offices nearby including CHI Health Clinic Stevens Creek and Complete Children's Health, seniors can easily access medical care when needed. The presence of popular restaurants like Perkins Restaurant and Bakery and Cracker Barrel provides dining options for residents. In addition, pharmacies like Walgreens and CVS Pharmacy are easily accessible for medication needs. The proximity to hospitals such as Bryanlgh Medical Center and Madonna Rehabilitation Hospital ensures quick medical attention in case of emergencies. Parks like Holmes Lake Park offer recreational opportunities for outdoor activities. Overall, this area provides a range of services and amenities that cater to the needs of seniors considering senior living in the Waverly region.

Physicians

• CHI Health Clinic Stevens Creek (7.2 miles)
• Complete Children's Health (7.5 miles)
• Capital Foot Center (7.5 miles)
• Complete Children's Health (8 miles)
• White's Advanced Hearing (8.1 miles)
• The Physician Network (8.4 miles)
• North Lincoln Dermatology Clinic (8.7 miles)

Restaurants

• Perkins Restaurant and Bakery (7.9 miles)
• Burger King (8.2 miles)
• Cracker Barrel (8.2 miles)
• Wendy's (8.2 miles)
• Culver's (8.7 miles)
• McDonald's (8.8 miles)
• McDonald's (8.9 miles)

Pharmacies

• RelyCare (8.3 miles)
• Walgreens (8.4 miles)
• Super Saver (9.4 miles)
• Hy-Vee Pharmacy (9.5 miles)
• Super Saver (9.6 miles)
• Walgreens (9.7 miles)
• CVS Pharmacy (9.7 miles)

Hospitals

• Midland Medical Supply (8.4 miles)
• Bryanlgh Medical Center (10.5 miles)
• Speciality Clinic (10.5 miles)
• Faulkner Medical Plaza (10.5 miles)
• Madonna Rehabilitation Hospital (10.7 miles)

Transportation

• U-Haul Neighborhood Dealer (9 miles)
• Budget Car Rental (9.4 miles)
• High Five Taxidermy (10.5 miles)

Cafes

• The Mill Coffee & Bistro (10.2 miles)
• Reactor (10.5 miles)
• The Mill at Telegraph (11.1 miles)

Parks

• Fallbrook Park (10.5 miles)
• Holmes Lake Park (10.7 miles)
• Trago Park (10.8 miles)
• Holmes Lake Dog Park (10.9 miles)
• Antelope Park (11 miles)

Places of Worship

• North American Martyrs School (11.3 miles)

Theaters

• Lincoln Grand Cinema Lincoln, Ne (11.5 miles)