Integrated Health Svc

Pros

• The staff are sweet and fun.
• The staff are attentive.
• The staff are great.
• The residents and staff are friendly.
• The facility is clean.
• This is a very clean facility.
• Great communication, and outstanding staff.
• Great facility, clean and great staff, attentive and professional.
• Clean facility, friendly staff.
• The staff at The Mulberry are attentive, showing genuine care and compassion for every resident.
• They have one of the best nurse directors who will always listen to your concerns as well as the residents; she leads the team of staff hands on and never gives up.
• The Azria staff has always been polite and helpful when I visit.
• They have cleaned up the staff that didn't belong.
• A great place to keep your loved ones.
• Nursing is great and communication is wonderful as to what is happening with your loved one.

Cons

• The mom received horrible care, with weeks to get lab work and no follow-through on recommendations, and rehab therapy was terrible, leaving her wheelchair-bound.
• Staff never called back or hung up when transferring, and her clothes were stolen with no reimbursement.
• The reviewer describes the facility as horrible and disgusting, with nurses neglecting residents, forgetting to give medications, leaving them in soiled clothes, and not feeding them correctly, causing significant weight loss.
• Administration ignores POA requests and hangs up on calls; the reviewer urges others not to put a loved one there.
• A reviewer says the staff are lazy, incompetent, and irresponsible, with leadership from the executive director that fails to meet expectations.
• A grandmother allegedly starved herself to death after being brought there; hospice was used to die, and she was not dying before the placement.
• A relative's father made little progress in physical therapy over years, with staff swearing at him and not taking his mental pain seriously; he hates it there.
• There were reports of no set visiting hours and conflicting information about visiting rules on the website.
• A reviewer described the staff as rude and unprofessional, making the situation feel like the reviewer was the problem.
• One reviewer advised not to send to sister companies in Ashland and Gretna.

Review

The collection of remarks paints a picture of a care facility that can feel like a home away from home for some families, while for others it has been a source of deep disappointment and alarm. Across the positive notes, there is a common thread: residents and their families are often touched by kindness, attentiveness, and a sense that staff care about people as individuals. Comments like "the staff are sweet and fun," "treat my family as one of their own," and "great communication" show a recurring impression of warm, involved caregivers. Cleanliness is repeatedly praised, and several reviews emphasize a welcoming, family-like atmosphere with residents who appear well cared for, comfortable, and appreciative of the people looking after them. The sentiment is clear that many families feel the facility's environment is safe, orderly, and respectful, and they express gratitude for care that makes a tangible difference in daily life. The leadership is also highlighted positively in many accounts, with a nurse director described as attentive, hands-on, and responsive to concerns, someone who "leads the team of staff" and "never gives up," a theme echoed by residents and families who feel heard and valued.

In several reviews, the facility is described as well maintained and modern enough to feel like a professional, well-run operation. Observations about remodeling and ongoing improvements suggest an active effort to keep the environment fresh and functional. People frequently note that the facility is clean and that communication flows well - particularly with regard to what is happening with loved ones, which helps families feel informed and involved. The sense of a small-town, close-knit atmosphere emerges as a comforting backdrop for care, with mentions of a community feel, residents supporting one another, and staff who "see everyone as a person." This mix of warmth, attentiveness, and orderly care makes multiple reviewers feel confident and grateful about the quality they have experienced.

Yet the same set of reviews contains starkly contrasting experiences that reveal serious concerns about care quality and responsiveness. A number of accounts describe long delays in essential medical processes - weeks to obtain lab work, urinalysis, and follow-through with recommendations - and notes that therapy during rehabilitation was subpar, leaving a loved one worse off, including becoming wheelchair-bound. One particularly troubling account details a necrotic, cellulitic foot that allegedly progressed to septic infection because issues were not caught promptly. Allegations extend beyond medical care to communication problems, with claims that staff never returned calls, hung up during transfers, or failed to answer the phone. There are also reports of theft, with clothes taken and not reimbursed, and a pervasive sense of distrust that leads some families to say they would never send a loved one to the facility.

A strong, negative narrative also emerges around staff professionalism and responsiveness. Some reviewers describe staff as rude or dismissive, especially when families reach out with concerns. There are explicit accusations of medication mismanagement, neglect, and even starvation - claims that a loved one was left unfed, or allowed to lose a substantial amount of weight. In one highly charged account, the administration is said to have ignored the requests of a power of attorney, and calls are described as being poorly handled or abruptly terminated. Such vivid testimony underscores how deeply these experiences affect families, casting a shadow over the otherwise frequent praise for the facility's cleanliness and organization.

Several posts go further to express distrust about the care trajectory and even the overarching intent of care, with statements like "Let your loved one sit in soiled clothes," "they swear at him and do not take his mental pain seriously," and warnings about not sending people to sister companies in other locations. A few reviews reflect a sense of betrayal or fear, including phrases about "lazy, incompetent and irresponsible staff" and anger directed at leadership from the executive level downward. These accounts stand in stark contrast to the more positive experiences and illustrate that, for some, the gap between desired and delivered care is wide and painful.

Despite the divergent experiences, there are reminders that some families have found extraordinary value here. Other reviewers describe a care team that is genuinely supportive, with residents feeling respected, treated as individuals, and connected to a staff that listens and helps resolve problems. The presence of a strong, accessible director who can address concerns and "solve problems for you" is highlighted as a turning point for many, and several accounts credit leadership with improving the culture and addressing personnel issues. The best of these narratives emphasize a sense of belonging, with residents feeling like a part of a family and staff who demonstrate care and compassion in daily interactions.

When considering these perspectives together, it becomes clear that the facility can deliver compassionate, attentive care and a clean, welcoming environment that fosters a sense of community for some residents and families. At the same time, there are serious, sometimes grave, concerns raised about neglect, medication management, responsiveness, and basic daily needs in other instances. The strongest takeaway is the importance of firsthand evaluation: prospective families should visit, speak with multiple staff members, observe care routines, examine policies on medication and lab follow-up, clarify visiting hours, and review how the facility handles concerns and grievances. For those already connected to the facility, open lines of communication with the nurse director and other leadership appear essential to navigate concerns and ensure that care standards meet expectations. The spectrum of experiences suggests that this is a place where care quality can vary significantly from one situation to another, making careful, informed judgments all the more important.

Located just a short distance away from Waverly, Nebraska, this area offers convenient access to a variety of amenities such as healthcare services, restaurants, pharmacies, hospitals, transportation options, cafes, parks, places of worship, and even a theater. With multiple physicians' offices nearby including CHI Health Clinic Stevens Creek and Complete Children's Health, seniors can easily access medical care when needed. The presence of popular restaurants like Perkins Restaurant and Bakery and Cracker Barrel provides dining options for residents. In addition, pharmacies like Walgreens and CVS Pharmacy are easily accessible for medication needs. The proximity to hospitals such as Bryanlgh Medical Center and Madonna Rehabilitation Hospital ensures quick medical attention in case of emergencies. Parks like Holmes Lake Park offer recreational opportunities for outdoor activities. Overall, this area provides a range of services and amenities that cater to the needs of seniors considering senior living in the Waverly region.

Physicians

• CHI Health Clinic Stevens Creek (7.2 miles)
• Complete Children's Health (7.5 miles)
• Capital Foot Center (7.5 miles)
• Complete Children's Health (8 miles)
• White's Advanced Hearing (8.1 miles)
• The Physician Network (8.4 miles)
• North Lincoln Dermatology Clinic (8.7 miles)

Restaurants

• Perkins Restaurant and Bakery (7.9 miles)
• Burger King (8.2 miles)
• Cracker Barrel (8.2 miles)
• Wendy's (8.2 miles)
• Culver's (8.7 miles)
• McDonald's (8.8 miles)
• McDonald's (8.9 miles)

Pharmacies

• RelyCare (8.3 miles)
• Walgreens (8.4 miles)
• Super Saver (9.4 miles)
• Hy-Vee Pharmacy (9.5 miles)
• Super Saver (9.6 miles)
• Walgreens (9.7 miles)
• CVS Pharmacy (9.7 miles)

Hospitals

• Midland Medical Supply (8.4 miles)
• Bryanlgh Medical Center (10.5 miles)
• Speciality Clinic (10.5 miles)
• Faulkner Medical Plaza (10.5 miles)
• Madonna Rehabilitation Hospital (10.7 miles)

Transportation

• U-Haul Neighborhood Dealer (9 miles)
• Budget Car Rental (9.4 miles)
• High Five Taxidermy (10.5 miles)

Cafes

• The Mill Coffee & Bistro (10.2 miles)
• Reactor (10.5 miles)
• The Mill at Telegraph (11.1 miles)

Parks

• Fallbrook Park (10.5 miles)
• Holmes Lake Park (10.7 miles)
• Trago Park (10.8 miles)
• Holmes Lake Dog Park (10.9 miles)
• Antelope Park (11 miles)

Places of Worship

• North American Martyrs School (11.3 miles)

Theaters

• Lincoln Grand Cinema Lincoln, Ne (11.5 miles)