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3.6 from 38 reviews
5 stars
20
4 stars
6
3 stars
0
2 stars
0
1 stars
12
Overall Review of Azria Health Waverly
common27 reviews mention this
Attentive staff and communication
Residents and families describe staff as attentive, engaged, and focused on communication.
Many reviews highlight staff who listen, respond, and stay organized, with some people praising leadership for improved communication and a more welcoming approach. Several residents and families describe feeling like theyâre treated like individuals rather than âa number,â including examples of staff stopping to address concerns. A smaller set of reviews also describe the opposite, including neglect-related complaints and unreturned calls or rough interactions when contacting the facility.
common6 reviews mention this
Clean facility stands out
A noticeable number of reviews mention cleanliness, both positively and negatively.
Positive reviews describe the facility as very clean and tidy, and some mention cleanliness alongside friendly day-to-day care. On the negative side, at least one review calls the environment gross and uncleanly. Overall, cleanliness comes up often enough to be a clear part of residentsâ and familiesâ experience.
caveat6 reviews mention this
Care failures and neglect allegations
Some reviews raise serious concerns about care follow-through and safety.
Several critical reviews accuse the staff and nursing process of failing to provide appropriate care, including missed or delayed medical needs and breakdowns in follow-through after recommendations. There are also allegations involving medication errors and feeding problems, plus concerns about worsening health outcomes. While most reviews are positive about care, these complaints are repeated enough to be a meaningful caution for prospective families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Azria Health Waverly on seniors.fyi includes 25 photos including images showing interior, hallway, dining, decor, living room, landscaping, television, doors, and more.
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