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3.9 from 44 reviews
5 stars
27
4 stars
5
3 stars
2
2 stars
0
1 stars
10
Overall Review of Saunders Medical Center
common21 reviews mention this
Caring, responsive staff stands out
Many residents describe staff who feel caring, kind, and responsive during care.
Across the reviews, residents and patients repeatedly describe staff and clinicians as compassionate, helpful, and attentive, including nurses, ER teams, imaging staff, and office staff. Several notes also highlight that when concerns came up, the team followed through to address them. A few reviews mention overall service quality as a reason they would recommend returning for care.
common3 reviews mention this
Doctors focus on listening
Residents especially appreciate doctors who listen to concerns before deciding on next steps.
Some reviews specifically call out communication—patients say clinicians listen carefully and take the time to hear them out. That theme shows up alongside praise for being knowledgeable and for getting people on the right track. A separate review also reinforces that concern-listening is part of the experience.
caveat4 reviews mention this
Billing and customer service frustrate
Billing problems and unresponsive customer service come up as a recurring concern.
Several negative reviews focus on billing department issues, describing poor customer service and errors in how accounts are handled. Some reviewers mention problems with receivables or being turned over to collections, and others describe billing as a reason they would seek care elsewhere. One more balanced review says billing issues were trouble for a while but had been straightened out.
common2 reviews mention this
Facility feels clean and convenient
Residents mention a clean facility and the convenience of being close to home.
A review describes the facility as clean and notes that staff are polite, with a minor comment about registration flow. Another review emphasizes how convenient the location is and says they would return, while acknowledging earlier billing troubles. Together, that points to a generally positive first impression of the setting, even with some process hiccups.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Saunders Medical Center on seniors.fyi includes 6 photos including images showing healthcare, office, landscaping, interior, waiting area, building, architecture, outdoors, and more.
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