Arbor Care Centers - O'Neill
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Po Box 756, 1102 North Harrison, O' Neill, NE 68763
For more information about senior living options: (844) 490-3973
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Mom is kind and generous.
The facility smells like urine and is dirty, with dirty carpets throughout. The care quality is poor, and staff feel disrespected by the facility. Staff were rude to residents and left them waiting for help to the bathroom for over an hour. Rooms were not cleaned during visits, with trash and litter on floors, towel racks missing, and dirt on rec room tables. Nurses allegedly helped themselves to residents' belongings, including gifts. The food is deplorable and looks like mush; residents often don't know what is on their plates. COVID-19 protocols were inconsistent, with masking treated as a half-hearted effort. Residents in wheelchairs are seen left in doorways or corners while staff keep walking by. Calls to the facility are often unanswered or there are long delays, with phones ringing for days.A recent stream of accounts from family members and visitors paints a deeply troubling picture of a care facility in O'Neill, Nebraska that is tied to Arbor Cares. Across multiple voices, the same themes emerge: pervasive cleanliness problems, alarming gaps in basic care, and a troubling pattern of poor communication and safety concerns. The voices describe a place where laundry is routinely mishandled, clothes go missing, and the surroundings carry an overpowering odor of urine. One reviewer notes that the "place stinks like piss all the time," while another highlights dirty carpets and unkempt rooms. The complaints extend beyond the rooms themselves to the kitchen and overall documentation, with alarming remarks about water quality, medicine handling, and record-keeping that feels chaotic or unreliable. The size and weight of these issues are underscored by claims that Arbor Cares' health reports place this facility among the worst in the nation, with serious implications for residents' safety and dignity.
Environmental conditions emerge as a major sticking point in the narratives. Reviewers repeatedly describe rooms and shared spaces in disarray, with trash and litter visible on floors during visits and an impression of general neglect. One visitor mentions that towels racks were missing and a pile of dirt remained on a rec room table for an extended period, while another notes that pictures could be supplied to corroborate the dirt and disorganization observed. The sense of neglect is amplified by reports of a strong, ongoing odor and an insistence that basic maintenance - like cleaning rooms and keeping hallways free of obstruction - does not happen consistently. These environmental factors compound residents' vulnerability, especially given the facility's stated concerns about fall risk and the need to restrict movement, which family members interpret as another form of confinement rather than safety.
Care quality and staff interactions are described in equally stark terms. Several accounts detail routine neglect of residents' most basic needs: a grandmother left in her room for long stretches, with little or no help to the bathroom, and wait times that stretch to an hour or more. When concerns were raised, staff reportedly responded with rudeness toward family members, and some families chose to move their loved ones out as quickly as possible. The culture of care is depicted as unsupportive and hurried, with caregivers perceived as inattentive or dismissive. The negative impression extends to day-to-day engagement with residents - one reviewer notes that residents in wheelchairs are routinely left in doorways or corners, and staff members seem to "keep walking" past obvious needs. The sense conveyed is that residents are not only underserved but actively overlooked in ways that undermine dignity and comfort.
Safety and protocol issues are described as systemic and troubling. The accounts mention inconsistent COVID-19 protocols, including irregular temperature checks, questions filled out by nursing staff with inconsistent recording practices, and a troubling lack of uniformity in how entrances and checks are carried out. Some visitors describe being asked to document temperatures themselves or to sign in without any verifiable verification, which raises concerns about accountability and safety. Masking is described as inconsistent or half-hearted, contributing to an impression of lax safety standards. The combination of these procedural gaps with the observed physical clutter - safety rails and exits perhaps compromised by the environment - creates a troubling impression of a facility ill-equipped to manage infection control or respond quickly to emergencies.
Food, personal belongings, and daily life reveal another layer of dissatisfaction. One reviewer recounts a striking incident in which chocolates left as a gift for the mother were consumed by nurses within a couple of days, a detail that speaks to perceived boundaries around resident belongings and respect for personal connections. Meals are described as deplorable and unappealing, with some residents reportedly receiving "mush" for meals and being unable to recognize what is on their plates. The overall sense is of meals that do not meet even basic expectations and of a lack of effort to provide a nourishing or pleasant dining experience. The treatment of personal items and the sense of intrusion into residents' private space - such as others helping themselves to residents' belongings - further colors the perception of a facility where boundaries and respect may be routinely disregarded.
Communication, access, and the broader stewardship of residents' well-being also come under sharp scrutiny. Multiple requests to contact the facility or to obtain information about a loved one's status are met with dead air or unresponsive lines, a detail that many families find unacceptable and frightening, especially when a resident is far from home. The distance - about four hours away - adds to the frustration and sense of helplessness, as families feel they have limited ways to monitor or intervene in real time. Several reviewers tie these communication failures to broader concerns about staffing levels; short-staffing is repeatedly cited as a root cause for the lack of timely responses, insufficient care, and the inability to provide consistent engagement with residents. One vivid claim suggests that insurance coverage may influence decisions to dismiss a resident, portraying a troubling financial dimension to care that many families fear may deprive residents of better options or timely intervention.
The overarching impression from these accounts is a portrait of a facility struggling with organizational and cultural dysfunction, where families feel compelled to advocate aggressively simply to ensure basic safety, decency, and dignity for their loved ones. Visitors describe a pattern of neglect - whether through missed bathroom assistance, inadequate engagement, or simply failed communication - that, in their experience, undermines trust and raises serious concerns about the quality of life and safety for residents. The combination of poor physical conditions, inconsistent safety protocols, aggressive or indifferent staff attitudes, and fragile lines of communication creates an ecosystem that many families find unacceptable. For those with loved ones in care at this facility, these accounts convey a sense of alarm, urging closer attention from health authorities, oversight bodies, and the broader community to ensure that residents receive the care, respect, and safety they deserve.
84 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Arbor Care Centers - O'Neill, a premier assisted living community nestled in the heart of O'Neill, NE. Our welcoming and comfortable environment is designed to promote independence while providing the support needed for a fulfilling lifestyle.
At Arbor Care Centers, we offer a wide range of amenities to enhance the quality of life for our residents. Enjoy relaxing moments at our beauty salon or engaging activities in our gaming room. Stay connected with loved ones through our Wi-Fi/high-speed internet and computer center, and take advantage of our community-operated transportation for easy access to local attractions.
Our spacious dining room features restaurant-style dining with nutritious meal preparation tailored to meet special dietary restrictions. Residents can savor delicious meals prepared by our dedicated staff while enjoying the camaraderie of fellow residents.
For those looking to maintain an active lifestyle, we provide a fitness room and wellness center, along with scheduled fitness programs and planned day trips. Our diverse activities cater to various interests, ensuring that residents always have something engaging to participate in, from resident-run activities to daily scheduled events.
Safety and support are paramount at Arbor Care Centers - O'Neill. Our caring staff is available 24/7 for supervision and assistance, offering services such as help with bathing, dressing, medication management, and more. We also prioritize mental wellness through specialized programs designed to foster emotional health.
Additionally, our community offers various conveniences such as housekeeping services, private bathrooms in fully furnished accommodations, outdoor spaces for relaxation, and even arrangements for non-medical transportation—including trips to doctors’ appointments.
Located conveniently near local cafes, pharmacies, physicians’ offices, restaurants, places of worship, and hospitals ensures that everything residents need is just around the corner.
Experience a vibrant community where care meets comfort at Arbor Care Centers - O'Neill—where every day is an opportunity for new experiences!
Arbor Care Centers - O'Neill is located at Po Box 756, 1102 North Harrison, O' Neill, NE 68763 in Holt County, Nebraska
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