Hillcrest Firethorn

Pros

• The daytime staff at the facility are good and the therapists are excellent.
• The brother of a resident at Hillcrest enjoys interacting with the staff and other residents.
• The facilities at Hillcrest Firethorn are top-notch and provide a safe environment for residents.
• The staff at Hillcrest Firethorn have been friendly, helpful, and keep the family informed.
• The atmosphere at Hillcrest Firethorn is great, with a friendly and quiet community.
• The staff at Hillcrest Firethorn frequently checks on residents and is open to suggestions for their well-being.
• The rooms at Hillcrest Firethorn are nicely sized, clean, and easy to navigate.
• The food at Hillcrest Firethorn is very good, with options for room service or dining out.
• There is a nice calendar of activities at Hillcrest Firethorn, including fun parties and field trips.

Cons

• The night time staff are very rude and not helpful.
• Some of the CNA talk very mean to my husband.
• He has caught evening staff going through his stuff.
• The night nurse was very rude with me.
• In the 35 days he was at this facility he had more than 15 falls.
• This facility left him unattended and did not protect their patients.
• They do not have a Catholic church available for residents.
• The night staff needs some training on how to treat people.

Review

Hillcrest, located in Lincoln, Nebraska, is a facility that offers various levels of care for seniors, including rehabilitation services and long-term living options. Recent reviews from individuals and their family members shed light on their experiences at Hillcrest and provide valuable insights into the quality of care and service provided.

One reviewer mentioned an encounter with a particularly rude registered nurse upon their arrival. This individual was part of the liver transplant team and had received an urgent call informing them of a liver match. However, instead of being greeted with understanding and support during this critical time, they were met with belittlement and offense. They expressed their desire for the management to address this behavior promptly and help guide the nurse on how to treat new patients respectfully.

Another family member shared concerns about the nighttime staff at Hillcrest. Although they praised the therapist's expertise and found the daytime staff to be good overall, they reported instances of rudeness from some night-shift certified nursing assistants (CNAs). Their husband faced unkind remarks from these CNAs, which caused him significant distress. Moreover, he discovered some staff members going through his personal belongings without permission. Such actions are unacceptable as it violates privacy boundaries.

On a more positive note, another reviewer expressed gratitude for finding Hillcrest as a safe environment for their brother who became one of its first residents. They highlighted the excellent staff interactions, numerous activities available for social engagement such as card games and movie nights, as well as regular updates provided to family members who live elsewhere. The reviewer felt relieved seeing their brother happier than ever before.

Similarly, another family expressed satisfaction with the friendly and helpful staff at Hillcrest since day one of their brother's admission. The review emphasized that all questions asked by concerned family members were answered promptly. They also commended the quality facilities provided by Hillcrest, considering them top-notch.

Unfortunately, not all experiences were positive. One family member recounted their disappointment in Hillcrest's ability to protect patients, particularly those with cognitive impairments or brain injuries. They shared the distressing fact that their father suffered more than 15 falls during his 35-day stay at the facility. The family felt that Hillcrest had failed to adequately supervise and protect their father, resulting in no progress being made in his recovery.

Lastly, a daughter-in-law expressed her satisfaction with Hillcrest Firethorn where her mother-in-law recently moved in. She praised the friendly atmosphere, quiet environment, and the staff's frequent check-ins on her relative. The new facility impressed her with its spacious and clean rooms, as well as its high ceilings that added to the comfortable ambiance. She also appreciated the variety of dining options available and the engaging activities provided for residents.

In conclusion, reviews of Hillcrest highlight both positive and negative experiences from individuals and their families who have interacted with this senior care facility based in Lincoln, Nebraska. It is evident that there are areas where improvement is required regarding staff conduct and patient safety. However, many reviewers expressed appreciation for the quality of care provided at Hillcrest, emphasizing factors such as excellent therapy services, friendly staff interactions, engaging activities for residents, and comfortable living conditions. These reviews offer potential future residents and their families valuable information to consider when choosing a senior care facility.

Restaurants

• The Resort at Firethorn (0.3 miles)
• Mr. Hui's No.2 (1.2 miles)
• Culver's (1.3 miles)
• Valentino's (1.3 miles)
• Subway (1.4 miles)
• Burger King (2.5 miles)
• Don & Millie's (2.5 miles)

Physicians

• Heibel Dermatology Clinic (1 miles)
• Primary Care Partners (1.1 miles)
• Family Health Care Center (1.2 miles)
• Northrup & Associates (1.3 miles)
• Nebraska Pain Consultants (1.3 miles)
• John Paul Majerus (1.4 miles)
• Neurology Associates PC (1.4 miles)

Parks

• Holmes Lake Dog Park (1.1 miles)
• Holmes Lake Park (1.6 miles)
• Colonial Hills Park (1.8 miles)
• Bishop Heights Park (4 miles)
• Williamsburg Village Park (4.2 miles)
• Antelope Park (4.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• Pharmacy Specialty Services (1.3 miles)
• National Pharmacy (2.2 miles)
• Walgreens (2.7 miles)
• Nebraska Ltc Pharmacy (2.8 miles)
• Hy-Vee Pharmacy (3.5 miles)
• Walgreens (3.6 miles)

Places of Worship

• Sheridan Lutheran Church (2.2 miles)
• Lincoln Berean Church (2.5 miles)
• Congregation Tifereth Israel (3.9 miles)

Hospitals

• Madonna Rehabilitation Hospital (2.5 miles)
• Bryanlgh Medical Center (2.8 miles)
• Speciality Clinic (2.9 miles)
• Faulkner Medical Plaza (2.9 miles)

Cafes

• Scooters Coffee House (3.4 miles)