Jennie M Melham Medical Ctr

Pros

• The staff were praised as awesome, caring, and first-class.
• Office and medical staff were efficient and professional, and they got patients in quickly even during a winter storm.
• Nurse Rachel is kind, caring, knowledgeable, with a great sense of humor, and a pleasure to interact with.
• Nurses were described as wonderful and comforting to a patient dealing with back pain.

Cons

• The reviewer states the facility is worthless and the staff are worthless (nurses, doctors, and receptionist).
• The on-call physician is described as unprofessional and rushed, spending only about 30 seconds with the child and dismissing the need for an x-ray.
• The doctor did not return to discuss findings, leaving the family waiting in the room for an hour.
• The care is said to have resulted in a buckle fracture being missed.
• Dr. Dodge is accused of "dropping the ball."
• The facility is described as a F#$^&# joke and the worst hospital, with a suggestion to go elsewhere.

Review

Across the notes about this medical facility, there's a clear sense of a place that can deliver both excellent care and frustrating gaps, depending on the moment and the people involved. Several reviewers sing the praises of a staff that feels genuinely invested in patients. The simplest and most consistent praise centers on "Awesome Staff" and "First Class" treatment, with phrases like "everyone actually cared for the patients" and "office and medical staff were efficient and professional." One account even highlights the ability to get in quickly during a winter storm when offices were closed, expressing sincere gratitude for being helped when circumstances seemed difficult. In short, when things click with the right people, the care can feel timely, respectful, and competent.

On the flip side, the same pages contain experiences that read like cautionary tales. One family recounts taking their young grandson after a fall, only to feel that the on-call doctor was rushed and dismissive. The doctor reportedly spent only about 30 seconds with the child and told the family there was no need for an x-ray. The daughter pressed for imaging, and only then did an x-ray occur. The family later learned that the child had a buckle fracture, a diagnosis that apparently would have been detected sooner with a more thorough examination. They directly fault the hospital's process and specific physician (Dr. Dodge) for dropping the ball, expressing disappointment at the potential consequences of that initial interaction.

Another account echoes those concerns in the ER, focusing on Dr. Jaime Dodge. This reviewer describes a holiday weekend visit where the doctor spent about five minutes in the room, dismissed the possibility of an x-ray, and offered responses that did not instill confidence - such as an unhelpful "I don't know" when asked why the child was crying or in pain. The patient was left in the room for an hour, eventually discharged by a nurse, and the family says they would seek answers elsewhere. The pattern here is a perceived mismatch between the seriousness of the symptoms and the thoroughness or communication from the ER physician, especially in urgent pediatric cases.

Not all feedback is negative, however. Among the praise, one commenter singles out nurse Rachel as a standout - "a 5 for the sole reason of nurse Rachel." They describe her as kind, caring, knowledgeable, with a good sense of humor and making interactions a bright spot in an otherwise tough experience. Another note, more general but equally positive, mentions back pain and thanks the nursing staff for being "more than wonderful" throughout a night shift. Taken together, these messages suggest that the bedside nursing staff can be exceptionally compassionate and competent, and their presence often defines the tone of a patient's stay.

There is also a strongly negative voice in the mix, a stark counterpoint to the others. One reviewer rails against the facility as a whole, calling it a "F#$^&# joke" and advising against going there unless one wants to have their brains "screwed out." The language is crude and forceful, but the underlying message is a deep-seated dissatisfaction with the hospital's performance and a recommendation to seek care elsewhere and travel farther for a different hospital experience. This perspective underscores the significant variability in perceived quality and raises questions about consistency in care, communication, and patient safety.

Across these reviews, a few common threads emerge. Efficiency and professionalism in administrative contacts - billing, scheduling, and front-d desk interactions - are praised when they work smoothly. In the ER and especially in pediatrics, outcomes depend heavily on the individual clinician and the time spent with the patient; when physicians take a quick, dismissive approach or fail to communicate clearly, families feel unheard and unsafe. Nursing staff often stands out as the redeeming force in many narratives, offering warmth, patience, and expertise that make a tangible difference for patients who are uncomfortable or in pain.

Overall, the impression is of a facility with real strengths and real vulnerabilities. The presence of attentive, personable nurses and an efficient administrative team suggests that quality care is achievable here. Yet experiences with certain doctors, particularly in urgent care and pediatric evaluations, reveal gaps that can have serious consequences for patients and families who rely on clear, careful assessment and thorough communication. The stories together imply that improvements in consistency, physician-patient engagement, and diagnostic prudence could help bridge the gap between the best and the most challenging experiences documented by these reviewers.

Located in the heart of Broken Bow, Nebraska, this area offers a variety of amenities for seniors looking to settle down in a welcoming community. With a range of dining options nearby, including Bonfire Grill and Subway, you can easily find delicious meals without having to travel far. Additionally, there are parks such as The Square and Broken Bow City Square Park for leisurely strolls or picnics. Medical care is easily accessible with Broken Bow Clinic PC and Saint Francis Medical Center close by. Transportation options like Q Family Auto and U-Haul provide convenience for getting around town. Overall, this area provides a comfortable and convenient environment for seniors looking to enjoy their retirement years in peace.

Restaurants

• Bonfire Grill (0 miles)
• Broken Bow Legends Neighborhood Grill (0.1 miles)
• Subway (0.6 miles)
• McDonald's (0.6 miles)
• Pizza Hut (0.7 miles)
• Runza (0.9 miles)
• Shotgun Annie's (16.6 miles)

Parks

• The Square (0 miles)
• Broken Bow City Square Park (1 miles)
• Pressey State Wildlife Management Area (15 miles)
• Pioneer Picnic (16.4 miles)
• Cool Boyd (18.4 miles)
• Oconto City Park (19 miles)
• Charles Horn Oconto Sculpture Garden (19.1 miles)

Physicians

• Broken Bow Clinic PC (0.1 miles)
• Mid Nebraska Broadcasting (0.7 miles)

Places of Worship

• Evangelical Free Church (0.1 miles)
• St Pauls Luth Office (0.1 miles)
• St Paul's Ev Lutheran Church (0.2 miles)
• Wels (0.2 miles)
• Broken Bow Berean Church (0.3 miles)
• Faith Bible Fellowship (0.3 miles)
• Assembly of God Church (0.4 miles)

Pharmacies

• Good Neighbor Pharmacy (0.1 miles)
• Holcomb Pharmacy (0.1 miles)

Hospitals

• Saint Francis Medical Center (0.1 miles)
• Jennie M Melham Memorial Medical Center (0.7 miles)
• Central Nebraska Medical Clinic (0.7 miles)
• Callaway District Hospital (16.5 miles)
• Callaway Medical Clinic (16.5 miles)

Transportation

• Q Family Auto (0.2 miles)
• U-Haul Neighborhood Dealer (0.8 miles)

Cafes

• Tumbleweed Cafe (1 miles)