Life Care Center Of Sullivan
Save875 Dunsford Drive, Sullivan, MO 63080
For more information about senior living options: (844) 490-3973
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What emerges from the collection of experiences is a complex, jagged picture of Life Care Center. Some people write with warmth about individual caregivers and therapists, while others tell stories of neglect, medication errors, safety lapses, and management failures. Taken together, the reviews describe a facility where a handful of frontline workers clearly connect with residents and families, but where persistent organizational problems and uneven supervision can leave serious gaps in care, safety, and accountability.
Several reviewers sing the praises of the therapy team. The physical therapy and occupational therapy staff - especially Susan, Christy, and Megan - are repeatedly described as amazing and loving in their care. Other therapists and aides who stood out include Kaley, Dustin, and Kenra, who were consistently on top of things when asked, and Evelyn, who is remembered as a genuine gem for treating patients with kindness. Beyond the therapy suite, a number of family members singled out staff who brought humor and warmth to difficult days - Nathan, Theresa, and Melissa for the laughs, Chrissy for being gentle, and Jeannie in Managed Care, who helped navigate transitions in and out of the facility with practical support. A separate account even praises the effort and care shown to a husband whose experience in a different Life Care Center was positive - food, cleanliness, and staff who went above and beyond, including an impression that the facility's resources were used to help him feel at home.
But alongside those positive notes, a troubling pattern runs through many experiences. One reviewer describes an incident where a staff member, referred to by the initial G, failed to respond for an extended period as the reviewer's mother lay in pain with the call light on. The caller was told the nurse would be there "in a minute" and the line was then hung up, with a sense of retaliation suggested when the family pressed for attention. The reviewer alleges multiple instances of neglect, including a lack of follow-up on obvious medical concerns - swollen hands that were never questioned, potential heart/circulation problems left unexamined for days, and no physician visiting to evaluate. Within days, the mother was admitted to the ER with congestive heart failure, after months of visible distress in the facility. The emotional weight of these experiences is compounded by the sense that "management" did not genuinely address problems that were repeatedly reported.
Medication management stands out as another major area of concern. The family reports not one but two laxatives being administered to the mom, and a pattern of daily reminders to stop giving them fell on deaf ears. In one troubling episode, a nurse allegedly shoved a pill cup in the reviewer's mother's face and demanded that she take all of her pills, prompting the reviewer to intervene and even bring the issue to the nurse supervisor, who promised changes that did not seem to persist. Posts describe a cascade of medication missteps around 9/23, 9/24, and 9/25 - half doses, a random influx of another patient's melatonin, and repeated laxative-related issues - culminating in a decision to remove the mother from the facility. The reviewer's concern that such medication management errors could have grave consequences is underscored by notes that a doctor later found the mother's medical status to be out of balance, while the director's response shifted blame onto another hospital.
Care quality and daily living conditions are another source of alarm. Reviewers describe a shower schedule that never met expectations - three weeks' worth of showers in a one-per-week rhythm, with a stated minimum of twice weekly. Hygiene and room conditions are flagged as well: reports of a staff member vaping in a room behind the nurse's station, overhearing a nurse tell a blind resident to "shut up," and a room that, in a video shot after staff had mopped, still appeared filthy. There is a sense of institutional strain visible in these details, suggesting that in some shifts the facility's environment and the day-to-day routines fail to consistently meet basic standards of cleanliness and respectful care for residents with cognitive or physical limitations.
Safety and risk management are also cited as serious concerns. The reviews mention several alarming conditions: instances of a patient being left unattended in a bed with no rails and a subsequent fall, reports of bed sores developing in a short period, and concerns that therapy sessions could be performed without truly engaging the patient or ensuring safety. The reviewer who feared dehydration because of GI upset repeatedly found their mother receiving medications without proper oversight, sometimes to the point of questioning whether those medications were appropriate or necessary. The family's attempts to advocate - calling management, contacting supervisors, and even calling a hospital for emergent evaluation - belie a perception that weekend staffing gaps leave families without the assurance they need to feel their loved ones are protected.
The reviews also contain deeply personal, painful anecdotes that underscore the stakes for residents and their families. One aunt's experience of potential mistreatment described as "galled on her private places" raises the specter of abuse and neglect, while another account details a heartbreaking sequence of medical events that began with pneumonia and fever and was later traced back to feeding practices and lack of timely intervention. In one testimonial, after raising concerns with the director, blame was deflected toward outside institutions rather than addressing the care failures that the reviewer witnessed firsthand. The emotional toll of watching a loved one suffer - and feeling that problems were not being resolved - adds a layer of urgency to the call for improved oversight and accountability.
In sum, the collection presents a facility that can deliver meaningful, compassionate care in the hands of certain dedicated staff, but is also riven by serious and repeated concerns about safety, medical oversight, and management responsiveness. The strongest, most coherent thread across reviews is the plea for more consistent management presence, especially on weekends, and for systemic changes that address medication verification, timely medical evaluation, proper turning and positioning, and prevention of infections and bed-related injuries. The stories illustrate how the positive contributions of a sub-set of staff can be overshadowed by large gaps in oversight, communication, and accountability, leaving families feeling unheard and residents at risk.
Life Care Center of Sullivan in Sullivan, MO offers a welcoming and comfortable environment for seniors in need of assisted living services. Our community provides a range of amenities to enhance the quality of life for our residents.
For those who like to stay well-groomed, we have a beauty salon on-site where residents can get their hair done or enjoy other salon services. Residents can also enjoy their favorite TV shows or movies with cable or satellite TV in their private rooms.
We understand that transportation can be a challenge for some seniors, which is why we offer community-operated transportation services. This allows residents to easily access local attractions or run errands outside the facility.
Our computer center is available for residents to stay connected with friends and family online, and our fitness room promotes an active lifestyle. For those who love gaming, our gaming room offers entertainment and socialization opportunities.
Outdoor space and gardens provide a peaceful area for residents to relax and enjoy nature. Our housekeeping services ensure that common areas and individual rooms remain clean and tidy.
Residents can also enjoy restaurant-style dining with delicious meals prepared by our culinary team. Special dietary restrictions are accommodated to meet each resident's unique needs. A small library is available for leisurely reading, and telephone service allows easy communication.
The wellness center provides healthcare support with 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents stay on track with their prescriptions, while transportation arrangements make it convenient for them to attend medical appointments.
We understand the importance of socialization and engagement, so we offer concierge services to assist residents in planning activities such as day trips or attending resident-run activities. Scheduled daily activities keep residents entertained and fulfilled throughout their stay.
With nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals - Life Care Center of Sullivan provides both comfort and convenience for our residents.
Life Care Center Of Sullivan is located at 875 Dunsford Drive, Sullivan, MO 63080 in Washington County, Missouri
Life Care Center Of Sullivan on seniors.fyi includes 5 photos including images showing interior, dining, landscaping, decor, bedroom, hospital bed, lighting, brick wall, and more.
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